Interviewing at Suntrust? You’ve come to the right place. In this comprehensive guide, we’ll cover the top 10 most commonly asked Suntrust interview questions, as well as expert tips on how to nail your responses.
Whether you’re interviewing for a teller, banker, or executive role, the key to success is preparation and practice Read on to learn strategies for answering behavioral, situational and technical questions, along with insider advice from Suntrust hiring managers With these tips, you’ll walk into your Suntrust interview ready to impress.
Top 10 Suntrust Interview Questions and Answers
Let’s dive right into the questions you’re most likely to encounter during your Suntrust interviews
1. “Tell me about yourself.”
This common opening interview question allows Suntrust hiring managers to learn more about your background, skills and motivations. When answering, focus on highlighting your banking experience and achievements. Share details about your career progression and background that make you an excellent fit for the role and company.
For example: “After earning my finance degree, I started my career in banking as a teller at Wells Fargo. I was quickly promoted to personal banker based on my strong sales results. I’m passionate about customer service, building client relationships and helping people reach their financial goals. When I learned about the branch manager opportunity at Suntrust, I was immediately drawn to your focus on innovation and culture. I would be excited to bring my 7 years of banking experience to this new role with Suntrust.”
2. “Why do you want to work at Suntrust?”
Hiring managers want to know that you’re genuinely interested in Suntrust, not just casually applying to various banks. Be specific by mentioning aspects of the company culture and values, reputation, leadership, community involvement, etc. that appeal to you. Back up your statements with examples and facts.
Sample response: “I’m interested in Suntrust because of your strong commitment to customer service, employee professional development and involvement in the communities you serve. For example, your Lighting the Way volunteer program provides over 225,000 hours of community service annually. I’m excited by the opportunity to work for a bank that truly cares about its customers and employees.”
3. “What do you know about Suntrust?”
Here, interviewers want to gauge how much research you’ve done about the company. Demonstrate you’ve done your homework by highlighting facts about their history, values, leadership team, recent projects, awards, culture and more. Consider weaving in personal experiences with Suntrust, if applicable.
For example: “Suntrust has an impressive 160+ year history dating back to 1891. Today, you serve clients across the Southern and Mid-Atlantic U.S. through an extensive network of branches and digital capabilities. Your merger with BB&T created the 6th largest commercial bank in the country, under the leadership of CEO Bill Rogers. I personally chose Suntrust as my bank two years ago and have been continually impressed with the personalized service and innovative products like Online Cash Manager for businesses that set you apart.”
4. “Why should we hire you?”
Summarize your most relevant qualifications and contributions you could make to the company if hired. Link your background and strengths directly to the role by aligning them with the top skills and responsibilities required. Focus on what you can do for Suntrust, not just what they can do for your career.
Example response: “You should hire me because my background and skills make me highly capable of excelling in this role. I have 5 years of teller experience and advanced client service training that prepared me to provide exceptional personalized interactions, as the job requires. My proven ability to generate leads and cross-sell products resulted in my branch ranking #2 in new account openings last year. I’m also bilingual in Spanish, which would allow me to connect with that large portion of your customer base. I’m confident I can leverage these strengths to immediately contribute and add value at Suntrust.”
5. “What is your greatest strength?”
Pick one standout strength and provide a specific example that demonstrates this attribute in action. Choose a strength that directly correlates to the position you’re interviewing for. Quantify your accomplishments when possible.
Sample response: “My greatest strength is the ability to build rapport and strong relationships with clients. For example, one family I worked with for 3 years said I was their most trusted advisor, and they referred 12 new high-value clients to me. Relationship-building is so important in a client-facing banking role like this one. I look forward to bringing my interpersonal skills to develop loyal clients and drive referrals at Suntrust.”
6. “What is your greatest weakness?”
The key here is to choose a minor weakness that is not essential to the job, and demonstrate how you’ve taken steps to improve in this area. Spin your weakness into a positive by explaining how you overcame it.
For instance: “Early in my career, I struggled with public speaking and presentations. I knew this skill would be critical to succeed in banking, so I asked managers for opportunities to take the lead in meetings and pitches to build confidence. Outside of work, I joined Toastmasters to practice presenting in front of an audience. Now, I’m quite comfortable delivering presentations, leading client meetings and speaking to groups. Turning this former weakness into a strength has made me a more well-rounded banker.”
7. “Where do you see yourself in 5 years?”
Hiring managers want to see that you have drive, ambition and a clear trajectory for your career. Tailor your response to the job and ladder at Suntrust. Demonstrate how this role aligns with your goals and that you plan to grow your career there.
Sample response: “My goal is to become a Suntrust branch manager within the next 5 years. I hope to steadily progress from a personal banker to assistant manager to manager by consistently exceeding my goals. I’m excited that Suntrust encourages internal mobility and professional development to help employees advance. This management role is the perfect next step for me to develop leadership skills while working for an organization I care deeply about. Down the road, I aim to evolve into a VP role at Suntrust.”
8. “How would you handle an angry or difficult customer?”
Banks must deal with disgruntled clients. Show you can maintain composure and diffuse tense situations. Share examples of when you successfully calmed an upset patron. Emphasize listening, showing empathy and resolving the underlying issue.
Sample response: “I would first listen carefully to understand why they are upset. I would apologize for the frustration and let the client know I’m here to help resolve the issue. If needed, I’d involve my manager or supervisor to address their concerns swiftly. It’s important not to take angry clients personally, but to calmly solve problems. For example, a customer complaining about fees once became very heated. I apologized, waived a fee and suggested a different account to avoid issues going forward. They ended up thanking me for the great service.”
9. “How do you evaluate success?”
Hiring managers want to understand your values and metrics for judging your own performance. Pick 2-3 KPIs that align with Suntrust’s goals, like customer satisfaction, sales goals or team goals. Demonstrate how your personal metrics of success match up with the role and Suntrust’s objectives.
For example: “I evaluate my own success first and foremost by my ability to meet customer needs and exceed their expectations. For example, I consider it a success when I receive positive client feedback, referrals or requests from customers to work with me specifically. Additionally, I measure my success by my ability to meet personal sales and growth goals month over month. I’m driven by Suntrust’s customer-first approach and continuous improvement mindset, so these metrics of success closely align with the company’s.”
10. “Do you have any questions for me?”
Always prepare 2-3 thoughtful, engaging questions to demonstrate your interest and motivation. Tailor questions based on your research of Suntrust and the hiring manager. Ask about goals, challenges, measurements of success, expected training/development, company culture and day-to-day responsibilities.
Sample questions:
- “What are the top skills and responsibilities you’re looking for in your ideal candidate?”
- “How will success be measured in the first 6 months to year in this position?”
- “What opportunities are there for professional development and growth at Suntrust?”
- “What do you enjoy most about working here at Suntrust?”
- “What are some of the biggest challenges facing your team right now, and how can the new hire help address those?”
- “Can you share more about the company culture and values here at Suntrust?”
Tips for Acing Your Suntrust Interview
Now that you know what to expect, here are a few more tips for interview success at Suntrust:
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Research the role, bank and interviewers to tailor and personalize your responses.
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Practice aloud to polish your answers and avoid “ums” or “ahs.”
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Prepare examples of your skills and achievements to illustrate your responses.
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Dress professionally in a
SunTrust Banks IncCommercial Banking
Based on the Interview Insights at this company, the Interview Experience is a score between 1 star (very bad) and 5 stars (very good).
The number in the middle of the doughnut pie chart is the mean of all these scores. If you move your mouse over the different parts of the doughnut, you’ll see exactly how each score was calculated.
The title percentile score is based on an adjusted score based on Bayesian Estimates that is applied to the whole Company Database. This is done to account for companies that don’t have many interview insights. For easy explanation, when a business gets more reviews, the belief in its “true score” grows. This makes it move closer to its own simple average and away from the overall average of the dataset. 3. 8.
Based on the Interview Insights at this company, the Interview Difficulty is a score that goes from “very difficult” (red) to “very easy” (green).
The number in the middle of the doughnut pie chart is the mean of all these scores. The higher the number, the more difficult the interviews on average. This doughnut has different parts that, when you move your mouse over them, show you the 20% breakdown of each score given.
The title percentile score is based on an adjusted score based on Bayesian Estimates that is applied to the whole Company Database. This is done to account for companies that don’t have many interview insights. That is, as a business learns more, it becomes more sure of a “true score,” which moves it closer to its own simple average and away from the overall average of the data set. 3.
Based on reviews at this company, the 20% of interns getting full-time offers chart is meant to give you a good idea of how the company hires people.
The number in the middle of the doughnut pie chart is the mean of all these scores. This doughnut has different parts that, when you move your mouse over them, show you the 20% breakdown of each score given.
It uses an adjusted score based on Bayesian Estimates to account for companies that don’t have many reviews, which is how the percentile score in the title is found. To put it simply, when a business gets more reviews, the “true score” becomes more likely to be accurate. This makes it move closer to the simple company average and away from the average of all the data. 68%.
Suntrust Bank Interview – Teller
FAQ
What are the questions asked in Wells Fargo interview?
