The eCommerce industry has grown exponentially over the past decade, with popular platforms like Instacart and Amazon Prime dominating the scene.
The last few years have witnessed the rise of another successful e-commerce service, Shipt, which is bringing some serious A-game to the U.S. job market.
In addition to serving over 80 American cities and employing over 40,000 delivery employees (aka shoppers), Shipt continues to grow.
Many of its own customers are even turning to the company for gig work and extra cash.
You might have been interested in this contract role because of the relatively competitive wage, flexible schedules, and other benefits.
Shipt Shopper Interview QUESTIONS & ANSWERS | Application + Hiring Process | Shipt Shopper Training
Submit the online shopper job form
The application is relatively short and requires your basic information and work experiences.
It also includes possibly whether you own a driver’s license, a reliable vehicle, valid car insurance, preferred work availability, years of age, etc.
Afterward, you should receive an email confirmation within one to two business days.
Accept the interview request
Assuming all goes well, a Shipt recruiter will contact you via phone or email to request an interview and book an appropriate time.
Complete a two-part online assessment
The Shipt interview is made up of two different parts, one requiring your written answers and the other requiring a video submission of you responding to a few questions.
Accept the hiring offer
Suppose you’ve successfully passed the assessments; you will then be contacted again by a Shipt recruiter with your job offer for the shopper role.
Also, expect some more paperwork to fill, such as your background check, W-2 information, etc.
Shopper orientation
You, along with other new employees, may onboard together at the same time.
You’ll gain access to the Shopper Resource Portal, which contains all work-related questions and answers you may have, plus more.
Shipt Shopper Interview Questions
Types of Questions
The Shipt Interview is made up of three main types of questions: video responses, essay responses, and a multiple-choice section.
- Multiple Choice: You have 60 seconds to answer each one of four multiple-choice type questions.
- Essay: Shipt’s written portion of the interview further includes two different essay-type questions. You also have one minute per question.
- Video Response: There are three video questions in total, each requires you give your response verbally within three minutes.
- What text would you send to a costumer if the store is out of the requested item?
- How would we handle a delivery that we are running late on?
- What would you say if a customer is upset?
- What was your greatest accomplishment?
- How would you let a customer know you’re experiencing delays with their order?
- Describe a time where you provided or observed high-quality customer service.
- They mainly just asked what area you wanted to shop
- Your delivery window is between 5-6 pm. It is now 5:45 pm. How do you communicate this with your customer?
- How would I text my customer if an order is late
What to Expect After a Shipt Interview
How Long Does it Take to Hear Back?
Shipt typically provides a decision within 3-5 working days of you completing its interview.
How do I know if Shipt Hired Me?
Upon Shipt’s hire offer, Docusign documents will be sent to you for signing.
Will Shipt pay mileage?
Mileage reimbursement is not currently offered by Shipt.
In any case, you can track this and file it with your taxes at the end of the year.
Does Shipt run a credit check?
No. However, Shipt runs a background check and performs it via a national third-party vendor while involving searches in several federal systems.
What candidates say about the interview process at Shipt
Commonly asked questions, as reported by candidates
- Interview was online and I recorded videos in response to questions. You can re-record the videos if you mess up. There are “what if” questions. You have to write the response you would give to a costumer in a certain situation.
- Really good format that is easy to use. Approval came within hours and background check was quick. Very happy with the process. They make sure that we are given all information to make an sound decision.
- Questions about how you would handle different scenarios. Depends on how you approach the questions. Almost all of the questions are the same for each applicant and can be done very easily if done appropriately.
- During the interview process there was a video and you are asked questions about yourself. Your response was recorded on a live video. There were basic questions about the shipt platform.
- There is no actual interview process. You only need to fill out the online application which includes basic questions about yourself, how you’d handle certain situations, and a video confirming that you’re you.
- Very easy interview process. Answer a few basic interview questions (three in total) and then record yourself. Submitted all application materials , signed the tax forms, waited for my welcome package to come in the mail. Whole process took about one week from beginning the application to actually shopping.
- The application was easy I did t really do a interview just read information took a test and they sent me my starter package. Now I’m just waiting to start shopping!
- Everything is done through the app. There are a few general interview questions such as how to communicate to a customer when you’re late for your delivery. The app also asked you to record a video of yourself stating your name and where you live.
Advice for Passing the Shipt Interview Successfully
Before even applying for any job, it’s important to research a bit about your potential future employer, particularly their mission and values.
The Shipt shopper mantra is “be accurate, be awesome, and be on time.”
In other words, shoppers are expected to be reliable individuals, hard workers, independent, endearing, and disciplined during difficult situations.
Furthermore, to ensure you’re fully prepared, here are our three main interview recommendations:
Give yourself a day beforehand also to ensure you have a working desktop or setup, including fast internet, webcam, and microphone.
Depending on your personal style, two to three days beforehand can also be enough to research common interview questions and answers related to the customer service industry or the specific shopper role, including whether there’s high demand in your city.
You’ll also want to draft your own responses, rehearse alone or with others, refine them for clarity, and time yourself during practice.
Be honest in sharing your greatest accomplishment during the interview by mentioning your learned mistakes that lead to significant improvements.
Also, suppose you are genuinely interested in working for Shipt.
In that case, sincerity will show to the employer by asking the right questions and showing enthusiasm or passion for your own answers.
It goes without saying that a successful interview means a candidate who has done the job research and practiced more times than reading about the company.
You’re not expected to know Shipt’s annual sales growth or all the cities it operates in.
What’s more important is how much time you give to rehearsing the right sample questions and answers.
Do You Have To Do An Interview For Shipt?
No. You only need to perform a video interview and an online test.
How Many Shipt Interview Questions Are There?
There are nine interview questions by Shipt.
The Shipt Interview is made up of three main types of questions: video responses, essay responses, and a multiple-choice section.
- Multiple Choice: You have 60 seconds to answer each one of four multiple-choice type questions.
- Essay: Shipt’s written portion of the interview further includes two different essay-type questions. You also have one minute per question.
- Video Response: There are three video questions in total, each requires you give your response verbally within three minutes.
To help you get started on brainstorming answers and to pass your Shipt interview, find below specific sample questions shared by past Shipt interviewees.
The first four are multiple-choice types, and the last two are essay types.
- The customer orders one gallon of Horizon Organic Whole Milk, but the store is completely out. They have asked you to make a substitution. Which item do you choose?
- You are a shopping order, and an item requested is not on the shelves. What is your first move?
- The customer orders 1 pound of ground sirloin. These are the options you see. Please choose the one closest to the customer’s request.
- Your order needs to be delivered at 5 PM. It has an estimated shop time of 34 minutes and an estimated drive time of 15 minutes. What time would you arrive at the store to start shopping?
- What are the top 3 things you look for when selecting the freshest apples in stores?
- The customer orders one container of organic raspberries. When you go to grab a carton, you notice the only one left has a bit of mold in it. The product manager says that the carton is the last available. What do you text the customer?
FAQ
What are the 3 Shipt interview questions?
How do I answer a Shipt application question?
What are 3 skills you will bring to your role as a Shipt shopper?
How long does it take to get approved for Shipt?
