retail manager interview questions

RETAIL MANAGER INTERVIEW Questions and Answers! (How to PASS a RETAIL STORE MANAGER job interview!)

There’s no software to download or meeting links for you to manage. Here’s how it works. Step 1

Reach the worlds largest pool of job seekers when you post on Indeed. As candidates apply, you can connect with them on the platform. Step 2

Our virtual interview experience is the default when you schedule time with your candidate. Step 3

When the candidate accepts your interview invite, youll both get an email with a link to your video conference. Open the link to test your connection, and get started. Its that easy.

  • In your previous position as a retail store manager, did you have an underperforming employee? How did you handle the situation? See answer
  • Have you made mistakes in your previous position as a retail store manager? How did you handle it? See answer
  • What are some strategies you use to keep your employees motivated? What examples have you implemented in the past? See answer
  • How might your experiences as a retail store manager distinguish you from other applicants for this position? See answer
  • In your opinion, what are some of the best personality traits in a retail store manager?
  • A specific product hasn’t sold well and you have a lot of inventory left over. What strategies do you implement to sell it and earn a profit?
  • What is your experience hiring and training new employees? What strategies do you use to identify qualified candidates?
  • A customer wants to return an item they purchased six months ago, but your return policy asks customers to return items within 30 days of purchase to receive a refund. What do you do?
  • Have you ever had to calm an angry customer? What did you do to resolve the situation?
  • Do you have experience organizing displays in an aesthetically-pleasing way?
  • Can you tell me about a time that budget cuts meant you could only order one product over another? How did you make your decision?
  • Two out of four sales associates assigned to work a shift call out sick and your assistant manager already called off for the day. What do you do?
  • Are you okay with overseeing store operations on the weekends or later in the evening? What shifts do you prefer?
  • You notice two sales associates aren’t working well as a team. How do you intervene to ensure productivity?
  • You receive a shipment of products that don’t match what you ordered. What is your process for resolving the shipment issue?
  • 6 Retail Store Manager Interview Questions and Answers


    5 Top Store Manager Interview Tips

    1. Do thorough research before your interview.

    You should know about the following:

  • the company – number of stores, mission, future plans
  • main competitors
  • who your customers are
  • store products
  • Find out how to research the company before your interview

    2. Be familiar with your resume and have relevant work samples and evidence of your achievements

    Know your resume backwards so you can readily respond to questions about the information in your resume. Take enough copies of your resume for all the interviewers and any non-confidential documents and materials that will impress.

    3. Arrive on time and make a good impression from the word go

    Good time keeping is key to this type of job so ensure you get to the interview in good time to complete any documentation and settle before the interview begins.

    Find out how make the right impression from the word go.

    4. Focus on your verbal and non verbal communication

    As a key store manager skill, your communication ability will be constantly assessed throughout the interview. Find out how to build rapport with the interviewer.

    5. Follow up after the interview

    Send an interview thank you as soon as possible after your interview.


    How do I prepare for a retail manager interview?

    5 Retail Store Manager Interview Questions & Answers
    1. How would you handle a difficult employee, or how would you handle an employee who is struggling?
    2. How do you train new employees?
    3. What would you do if there was a shift that was understaffed?
    4. What is your knowledge of our store’s products?

    What questions should I ask in a store manager interview?

    5 Common Store Manager Interview Questions
    • What makes you the right candidate for this job? …
    • What has been your greatest achievements as a store manager? …
    • How would your team describe you as a manager? …
    • What do you consider to be your strengths and weaknesses as a store manager? …
    • Why do you want this job?

    What are 4 responsibilities of a retail manager?

    What does a retail manager do?
    • recruiting, training, supervising and appraising staff.
    • managing budgets.
    • maintaining statistical and financial records.
    • dealing with customer queries and complaints.
    • overseeing pricing and stock control.

    Why should we hire you as retail store manager?

    A: When hiring a retail store manager, an ideal candidate would be someone with good work ethics, good leadership skills, time management skills, good communication skills, and independence. These are some good qualities of a manager. An ideal candidate will name some of these in their answer.

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