Relationship banker bank of america interview questions

A relationship banker is a financial expert who advises clients on matters relating to their bank accounts. They inform them about the bank policies as well. While generating more business for the bank, your primary responsibility in this position is customer retention. You’ll need work experience in a financial institution in addition to a degree in a business-related field to succeed in this position. Check out the 20 questions that are listed here to assist you get ready for your banking interview.

[2022] Pass the Bank Of America Interview | Bank Of America Video Interview

Where do you see yourself in five years time?

Hint: They try to hire people who want to stay for long, and grow professionally in the bank.

They have a career plan for nearly every entry level job, going all the way up to managerial roles. Therefore, your answer should correspond with the possibilities they offer to the candidates.

Good answers

I would like to have a managerial position in a bank in five years time. Ideal scenario would be to start working here as a teller, improve my skills and knowledge over time, do a good job, and end up working as a assistant manager in five years time. Let’s see if we can make it happen.

I would like to have a senior financial analyst position in five years time. I know I need to learn a lot, and gain experience, but I am ready to commit my time and best effort to this dream. The entry level position in wealth management I am applying for sounds like a perfect foundation stone on my way to the job of a senior financial analyst.

It was easy so far, wasn’t it? It was easy because you saw the hints and sample answers. And I analyzed the most simple questions from the list. Let’s try to answer the following questions, without my help:

• How would your former colleagues describe your personality?
• How far are you willing to travel/what location do you prefer?
• Have you ever worked at a bank before?
• Give an example of you dealing with an irate customer and what you did to fix the problem?
• Give an example of a time you made a point to go above and beyond with customer service?
• Talk about your successful sales experience.
• What do you think will be the most challenging aspect of this job?
• What did you like and dislike the most about your previous job?
• Explain a time when you were very busy and needed to prioritize the tasks ahead of you.
• Tell me about a time when you thought it was important to follow a rule. Why was it important to follow this rule and how did following this rule effect others?
• Why did you choose Bank of America and not another bank and how does it relate to your career plan?
• Why should we hire you, and not one of many other candidates

25 Interview Questions That Will Help You Prepare for your Relationship Banker Job Interview.

• 1. Do you have previous experience in this field?
  

  User-Submitted Answers

  1. I have experience in customer service but not in this particular field yet.
  2. Worked within the Commodities group of a financial services department of major organization.
• 2. Why should we hire you?
  

  User-Submitted Answers

  1. You should hire me because I am passionate about what I do, I go the extra mile to ensure that my customers/prospects are taken cared of, know the benefits of our products and services and how it will make a difference in their lives. I am dedicated, and always learning new ways to meet my quotas.
• 3. How would you resolve a conflict with a customer/angry customer?
  

  User-Submitted Answers

  1. I have trained myself not to react.I listen to him/her patiently and offer assistance as much as I am allowed to by staying within company protocols and if situation gets out of hand I politely inform that I will need more time to research on it and get back to you.
  2. Let the customer/angry customer voice their concerns, acknowledge it and also address it with some solutions.
• 4. What do you expect to make in salary?
  

  User-Submitted Answers

  1. 55K base plus commission.
• 5. Describe how you would handle a difficult customer on the phone.
  

  User-Submitted Answers

  1. Listen, let the difficult customer on the phone vent their frustration/concern. Acknowledge that I have heard them and offer possible solutions.
• 6. How do you stay motivated?
  

  User-Submitted Answers

  1. I like to work on the most difficult task because it keeps my brain and body functioning at the highest capacity. Especially when I am tackling a new task that requires time and some thought it challenges to execute and resolve by the required time or eod.
  2. BY setting goals and keeping track and also reward myself on progress.
  3. I stay motivated by helping other people figure out the products and services that best suit them.
  4. I stay motivated by looking to see a need that needs to be met and I will find a way to fulfill that need to someone.
  5. I stay motivated by remaining focused and involved with what my responsibilities are,

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• 7. What are your greatest strengths?
  

  User-Submitted Answers

  1. My enthusiasm to help people.
  2. I am Very organised, time orineted and Loyal person.
  3. One of my greatest strengths is my ability to get along with others. I also work hard and am dependable.
  4. My greatest strengths are my negotiation skills as well as my customer relationship management abilities.
  5. My ability to get along with people is my greatest strength. It is something I am proud of both personally and professionally.

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• 8. What are your greatest weaknesses?
  

  User-Submitted Answers

  1. My greatest weaknesses is that I am not as adapt with social media and keeping abreast of the advertising and marketing capabilities with these new medium. I will invest more time in snap chat, Instagram etc.
• 9. What do you know about our company?
  

  User-Submitted Answers

  1. I know that your company is a leader in the financial services industry and cares about their customers, employees and the brand.
• 10. What are your career goals?
  

  User-Submitted Answers

  1. My career goals are to work on advancing my skills and abilities to become Branch Manager.
• 11. What networth-size clientele are you most comfortable working with?
• 12. What skills are essential for this position?
  

  User-Submitted Answers

  1. Good communication skills.
  2. CRM, Selling and Time management and Excel, database, communication.
• 13. How are your communication skills?
  

  User-Submitted Answers

  1. Keep it simple and straightforward.Efficient as well as effective.
  2. Excellent, I get my point across in a friendly manner, assuring that the customer/prospect understands what I am conveying to them.
• 14. How are your customer service skills?
  

  User-Submitted Answers

  1. It takes time, training and practice and dedication to become rockstar in customer. But its not that hard when you know where to focus; I am Good listner, attentive, have lots of patience, try to communicate clearly, take responisbility and willing to improve and manage my time well.
  2. Excellent, I listen well to what customers are saying, positive as well as negative concerns.
• 15. Why did you choose to apply for this position?
  

  User-Submitted Answers

  1. My background and skills make me a great candidate for this position. For instance, working well with customers, training and informing customers/clients on benefits of products and services. Finally, selling and providing customers/prospects the ability to expand their portfolio.
  2. Ive always wanted to come back to the financial industry and when I read about the wonderful opportunities here especially the work life balance as well as how much the company gives back to the community I was excited.
  3. I have skills and motivation to perform well.
  4. It matches my abilities, experiences and skills. This job would allow me to use my proven skills to bring great value to this company.
• 16. Why are you the best candidate for us?
  

  User-Submitted Answers

  1. I am the best candidate for your organization because of my expertise, meeting and exceeding quotas, I work well with customers/prospect. In addition, great team player, willing to adapt to new technologies in an effort to move the department forward.
• 17. Describe an opportunity to increase sales.
  

  User-Submitted Answers

  1. Work new leads diligently, and devise a plan to work old leads diligently.
• 18. How do you plan your day?
  

  User-Submitted Answers

  1. Use of a calendar that plans out monthly, weekly and daily goals.
• 19. How would you define personal success?
  

  User-Submitted Answers

  1. Personal success entails meeting and exceeding my goals/objectives.
• 20. How would your former employer describe you?
  

  User-Submitted Answers

  1. Very goal oriented, attention to detail and love working with her customers/client and meeting her quotas.
• 21. Tell me about your relevant experience.
  

  User-Submitted Answers

  1. Account Manager with over seven years in CRM, Customer acquisition and retention. Event planning, and sales team management and working with various external and internal stakeholders.
• 22. What types of retail banking accounts are you familiar with?
  

  User-Submitted Answers

  1. Savings, CD, money market and checking.
• 23. How do you assess a clients needs?
  

  User-Submitted Answers

  1. First, see where they are, what products and services they currently have. Secondly, speak with them and ask questions to find out further, what their needs are, probing questions.
• 24. Describe your cash handling experience.
  

  User-Submitted Answers

  1. I have worked as a teller and bartender for more than 5 years.
  2. As a office manager, I held the responsibility of customer service which involved cash handling of services and goods. I was responsible for AP/AR, Daily Deposits, Profit/Loss Ledger.
  3. Where I currenly work, I handle between 5000-8000 dollars daily depending on how busy the day is. Busy periods are usually when school is in session. I also handle payments in form of cash, cheque and credit cards.
  4. I maintain proper levels of my personal drawer. I was very detailed when it came to this and made sure my threshold was not passed.
  5. I am very careful when handling cash use policy of counting total three times count twice before handing to customer and then third time count for customer helps me keep my drawer balanced.

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• 25. Where do you see yourself in 5 years?
  

  User-Submitted Answers

  1. With more responsibilities and more product knowledge.

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FAQ

How do I prepare for a Bank of America interview?

1. Leave early and allow travel time. …
2. Turn off your phone.
3. Bring at least three copies of your resume.
4. Don’t speak too fast as you will sound nervous or too slow as you will sound boring.
5. Make good eye contact throughout the interview and have good posture.

What does a relationship banker do at Bank of America?

How much does a relationship banker makes at Bank of America?

How many rounds of interview are there in Bank of America?