How to Pay Your RCN Bill: A Guide to Customer Service Options

Paying your monthly RCN bill is easy and convenient with the various payment options offered by RCN customer service. Whether online, over the phone, by mail or in person, RCN provides customers multiple ways to pay their bill in a timely manner each billing cycle. This comprehensive guide covers everything you need to know about paying your RCN bill and contacting RCN customer service for billing help.

Overview of RCN Bill Payment Options

RCN offers customers several convenient ways to pay their monthly bill Here is a quick overview of the payment methods available

• Online – Pay via the MyRCN customer portal at my.rcn.com/login. Make one-time payments or set up recurring autopay.

• Mobile App – Download the RCN app and pay via your mobile device

• Phone – Call 877-726-2455 to pay through RCN’s automated phone system.

• Mail – Send a check or money order to RCN’s payment processing centers.

• In Person – Visit an authorized payment location and pay with cash, check or credit card.

• Account Management – Call 877-726-2455 to discuss bill payment arrangements and solutions with an RCN customer service agent.

Paying Your RCN Bill Online

The fastest and most convenient way to pay your RCN bill is online through the MyRCN customer portal. To get started, simply visit my.rcn.com/login and either sign in to your existing account or register for a new MyRCN account.

On the MyRCN dashboard, you will see an option to “Pay Bill”. Click this to view your current account balance and make a one-time bill payment. You can use a credit card, debit card or checking account to make your online payment.

One of the best features of paying online is that you can also set up recurring autopay directly from your checking account. This ensures your bill gets paid on time each month automatically without any hassle.

Paying online is secure, fast and gives you 24/7 access to view your account details and payment history. Just be aware that a convenience fee applies to one-time credit/debit card payments.

Paying via the RCN Mobile App

In addition to the MyRCN website, you can also pay your bill via the RCN mobile app. Available for iPhone and Android devices, the RCN app gives you the power to manage payments, view statements and monitor your account from anywhere.

To get started, download the RCN app from the Apple App Store or Google Play Store. Once installed, log into the app using your MyRCN username and password.

Just like on the website, you will see a “Pay Bill” option that allows you to pay your bill with a few taps. You can securely save your payment information to the app for convenience.

The mobile app also lets you view past statements, see payment history, update account details and handle other billing needs on the go. Paying through the app is quick, easy and free!

Paying Your RCN Bill by Phone

If you prefer to handle billing over the phone, RCN’s automated phone payment system makes it simple to pay your bill with just a call.

To make a one-time RCN bill payment by phone, just dial 877-726-2455 and select the option for making a payment. The automated system will guide you through the process step-by-step.

You will need to have your RCN account number and a valid credit or debit card ready. The system accepts Visa, Mastercard, American Express and Discover cards.

One advantage of paying by phone is that you can wait until your due date and make a payment even if you don’t have online access. The automated phone payment option is available 24 hours a day, 7 days a week.

However, keep in mind that a convenience fee does apply to any one-time phone payments. But it’s a fast, easy way to pay your bill if you are in a time crunch before the due date.

Paying Your RCN Bill by Mail

Paying by mail is one of the more traditional methods RCN offers its customers. Each month, RCN will mail you a paper statement detailing your current charges, payments and account balance.

Your paper bill will include a payment stub that you can detach and return along with a check or money order. Be sure to allow 3-5 business days for your mailed payment to reach RCN and be applied to your account.

It’s important to mail your payments to the correct RCN payment processing center based on your service region:

• DC Metro, Illinois, Indiana, Massachusetts, New York, Pennsylvania:

  RCN
  PO Box 830714
  Philadelphia, PA 19182-0714

• Texas:

  RCN
  PO Box 679367
  Dallas, TX 75267-9367

• California, Oregon, Washington:

  RCN
  PO Box 31001-2714
  Pasadena, CA 91110-2714

As long as your payment arrives at the appropriate center by your due date, you can avoid late fees. Just be sure to detach and include your payment stub from the bill statement.

Paying Your RCN Bill In Person

For customers who prefer paying bills in person, RCN offers a network of authorized walk-in payment locations.

You can visit any RCN payment location during their business hours and make a payment by cash, check, money order or credit card. RCN accepts Visa, Mastercard, American Express and Discover cards for in-person payments.

To find the nearest in-person payment location, visit the RCN website and search the payment center locator tool. Here you can enter your zip code and see a list of options near you along with store hours.

Some things to remember when paying in person:

• Bring your RCN account number or recent bill statement

• Verify payment center hours – locations vary

• Have an acceptable payment method ready before you arrive

• Get a receipt as proof of your payment

Paying your bill at an authorized payment center gives you the flexibility to pay in cash while speaking face-to-face with a customer service rep. Just double check store hours and account information to ensure your payment is processed correctly.

Contacting RCN Customer Service for Billing Help

In certain situations, you may need to contact RCN’s customer service department directly to discuss your account and get personalized help paying your bill.

The main reasons to call RCN customer service include:

• Making payment arrangements for a past due balance
• Reporting billing errors or discrepancies
• Changing your service plan or package
• Updating credit card information on file
• Setting up new recurring autopay payments
• Questions about additional charges or fees

For the best experience, contact RCN customer service by calling 877-726-2455 and selecting the option for billing assistance. This will connect you directly with a knowledgeable service agent who can access your account and provide solutions.

Some key things to mention when you call include:

• Your full name and address
• RCN account number
• Details about your billing issue or question

RCN service agents are available to take calls 24/7. They can break down your charges in detail, offer payment plans for larger balances, take payments over the phone and more. If you have a complex billing situation, calling to speak with customer service is advised.

Options for RCN Bill Pay Arrangements

If you are struggling to pay your monthly RCN bill on time, it may be possible to set up alternative payment arrangements. Some options that RCN customer service can offer include:

• Payment Plan – Spreading your balance over multiple smaller payments made weekly or monthly.

• Extension – Pushing back your due date by 7-14 days to allow more time to pay.

• Late Fee Waiver – Waiving late fees if you pay the overdue balance in full.

• Date Change – Moving your billing due date to better align with paydays.

• Service Change – Downgrading to a more affordable RCN package temporarily.

To set up customized payment arrangements, call 877-726-2455 and explain your situation to an agent. They will suggest options suitable for your needs while avoiding service interruption.

Being upfront about billing difficulties can help you work out a reasonable solution and keep your RCN services active. The key is communicating with customer service right away rather than letting a past due balance accumulate.

Avoiding Late Fees and Disconnection

To prevent having to pay frustrating late fees or even have your service disconnected, the key is paying your RCN bill in full each month by the due date. But if you do end up with a past due balance, take action quickly to avoid penalties.

Here are some tips to steer clear of late fees and service interruptions:

• Monitor your account balance regularly via MyRCN
• Call RCN immediately if you anticipate a problem paying on time
• Set up autopay or calendar reminders for your due date
• Contact customer service to discuss payment extension options
• Ask about waiving late fees if it’s your first time late
• Make payment arrangements that work with your budget

Staying in touch with RCN’s billing department is vital if you foresee any issues paying your next bill. A quick call can help you avoid expensive late charges.

By making your RCN payments on time every month, you can maintain uninterrupted access to all your home services while building positive payment history.

Paying your RCN bill each month is hassle-free when you use one of their convenient payment methods and leverage their helpful customer service for support.

Whether you prefer to pay online, over the phone, by mail or in person, RCN’s billing process is designed to be fast, easy and flexible. If any billing issues ever come up, RCN’s service agents are available 24/7 to offer personalized solutions and payment arrangements.

Stay on top of your monthly account balance and due date using the MyRCN portal or mobile app. Sign up for autopay to ensure on-time payments. And don’t hesitate to call RCN for help understanding charges or making alternate payment arrangements as needed.

With multiple options, friendly service and account management tools, you can feel confident about taking care of your RCN bill payment each billing cycle.