progressive interview questions claims adjuster

Progressive HireVue Video Interview Questions and Answers Practice

4. How would you combat the misappropriation of insurance benefits?

Tests insight, forethought, and troubleshooting skills.

2. What would you do if you detected inconsistencies in a witness’s account?

Assesses knowledge about glaring and latent warning signs.

Prep yourself. Then, just be you.

If you landed an interview, congratulations! The interviewing process at Progressive helps you really shine, feel comfortable and confident, and show the recruiter and hiring manager why youre the right person for the job.

We use Targeted Selection (“behavior-based questions”). These questions give us a sneak peek into how you work and implement your skills and abilities. The school of thought here is that past behavior can predict future behavior.

A great way to approach Targeted Selection is through the STAR method. Think of your answer as a short story with a beginning, middle, and end.

  • Situation/Task: In 30 seconds, describe what you encountered.
  • Action: In two minutes, describe the action you took to remedy the situation.
  • Results: In 30 seconds, describe the outcome for your actions and one measurable accomplishment or key learning.
  • Watch our video to see how Targeted Selection works in an actual interview setting.


    Ask any Progressive employee and theyll tell you that interviewing here can be a bit of a challenge. But theres a reason for that. We want to make sure that youre the right person for us, and were the right place for you.


    We do this through a behavioral interview style, sometimes called Targeted Selection, and were going to show you how it works so you can do your very best.


    First, lets describe a behavioral interview. We ask how youve applied your skills and abilities in past work, internship, or school situations, as well as outcomes youve achieved. This helps us predict how you may perform in the role youre interviewing for. Said another way, your past behaviors may predict your future behaviors.


    The best way to answer behavioral interview questions is in the STAR format, which stands for situation, task, action, and result. This formula helps to structure your answer and craft your story with a good beginning, middle, and end. Whether youre doing an in-person, phone, or video interview, or sending in a self-recorded video, be prepared to answer questions in the STAR format.


    So, lets see how this works in an actual interview setting. Meet Aaron. Hes interviewing at Progressive for a role in Claims with Cynthia, the hiring manager. Aaron will demonstrate a response thats not so great; and one that meets the right criteria.


    Aaron, can you tell me about a time where you were faced with an unexpected change either at school or at work? And how did you adapt to it?


    Yeah, so recently, two of our teams merged together in our department. And we went from only having about four people on my team to having about 10. We decided that we should meet and have a weekly calibration meeting and that was gonna help us stay on track and make sure that things were getting done.


    This was a missed opportunity for Aaron. We dont know enough about what he put into action or the results he achieved. He also talks about we and us, but not specifically about himself and what he accomplished. Aaron needs to adjust his responses to fit the STAR method.Lets see how he does this time.


    So, tell me about a time where you were faced with an unexpected change either at school or at work, and how did you adapt to it?


    Yeah, so recently, our team merged with another team in our department and this was to align with just some of our larger company goals. I went from being on a really small four-person team to being a part of a larger 10-person team. This was a huge change for me, knowing our teams had incredibly different work habits. So, I got the approval from my manager and I began to set up a weekly collaboration session outside of our regular team and project meetings. I tried to leave the agenda open so the meeting could be really whatever we needed and whatever was decided was important at that particular time.


    In the beginning, I did have to prompt some of these discussions and really kind of get this kick-started. But once it became routine, my peers began emailing me ahead of time with maybe some concerns or some things that they noted or maybe just some suggested topics. It also really helped us become more efficient because there were two projects in particular that we hadnt quite finished before the merger. And these collaboration meetings allowed us an easy way to talk through some of the things that were causing delays and maybe some pain points. Im really proud to say that both projects met the deadline and one of them actually delivered a week before the schedule.


    Aarons second response tells a great story and emphasizes his actions and results. This helps give Cynthia good insight into how Aarons past behavior might be applied in a future situation. Try to take what Aaron learned and apply it to your own interview.


    Here are some tips to keep in mind. Be familiar with the job description to better tailor relevant and strong responses. Research behavioral interview questions online and practice your answers. Write down specific, recent examples you plan to use and have them handy during your interview. Use the pronouns I and me. This may not feel natural, but dont leave the interviewer wondering if you achieved something or someone else did. Make sure your responses follow the STAR format. Try not to skip any of these steps. And finally, remember to be yourself.


    Behavioral interviewing gives you the opportunity to tell your story. At the end of the day, were getting to know you just as much as youre getting to know us.


    For more information, including tips and examples of interview questions, visit

  • Tell me about a time when you made a bad decision. What did you do?
  • Tell me about a time when you had to go above and beyond your job responsibilities to get a job done. What measures did you take?
  • Interacting with others can be challenging at times. Describe a situation when you wished youd acted differently with someone at work. What happened?
  • With open-ended questions like these, its easy to get lost in your answer and ramble on. Listen carefully to the question and take a minute before answering.

    Here are a few additional suggestions to help you make a great first impression on the big day:

  • All roads lead back to the job description. Study the description for a reminder of why your experience matches what were looking for.
  • Practice makes perfect. Write down examples you plan to use in your interview and practice with others or in front of your mirror to get comfortable with your responses.
  • Youre also learning about us. Have some questions on hand for the interview team to show your interest in the job and make sure its the right fit for you.
  • Lastly, remember to show your enthusiasm. This is the fun part—where you get to be more than your resume. This is just a conversation between two people. As much as you can, just be yourself.
  • FAQ

    What questions are asked in Progressive interview?

    Here are a few examples of some Targeted Selection questions:
    • Tell me about a time when you made a bad decision. What did you do?
    • Tell me about a time when you had to go above and beyond your job responsibilities to get a job done. What measures did you take?
    • Interacting with others can be challenging at times.

    How do I prepare for a claims adjuster interview?

    Claims Adjuster Interview Questions You Should Be Ready To Answer
    1. How would you deal with a hostile client who is unsatisfied with your assessment of the damage? …
    2. How do you manage stress? …
    3. How do you manage your time and stay organized? …
    4. What would you do if you missed important information during your investigation?

    What does a claims adjuster do at Progressive?

    Claims adjusters write estimates on damaged vehicles and settle total losses with customers. It’s important to be able to negotiate and manage a good working relationship with the body shops that you go into on a day-to-day basis. You need to have good conflict resolution skills.

    What is the interview process for Progressive?

    We use self-recorded video interviews—where you record yourself answering interview questions—for a lot of reasons, including that they make our process more efficient and convenient for candidates.

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