Living in Philadelphia? You likely get your water service from the Philadelphia Water Department That means you need to pay your Philly water bill regularly to keep your service running Failing to pay your Philadelphia water bill can lead to late fees, shut offs, and other headaches.
Luckily the Philadelphia Water Department offers several convenient ways to pay your water bill. I’ll explain the various payment options in this article so you can choose the best method for your needs.
Online Payment
The easiest way to pay your Philadelphia water bill is online. You can pay at the Water Department’s website, https://secure8.i-doxs.net/CityOfPhiladelphiaWRB/SignIn.aspx.
To pay online, you’ll need:
- Your 9-digit Water Access Code from your water bill
- The ZIP code for the service address
You can pay by:
- Credit/debit card (a fee applies)
- eCheck from your bank account (free)
- Setting up automatic monthly payments
Paying online is fast, secure, and lets you access payment history. I love the convenience of paying my water bill with just a few clicks!
Pay by Phone
Another easy option is to pay your Philadelphia water bill by phone. Just call 877-309-3709 and use the automated system.
You’ll need to enter:
- Your 9-digit Water Access Code
- The ZIP code for your service address
The phone system is available 24/7 and takes credit/debit cards and eChecks. Paying by phone takes just a few minutes. It’s great for when you’re in a rush or on the go.
Pay by Mail
If you prefer paying bills the old-fashioned way, mail is an option too. Simply send your payment in the return envelope provided with your water bill.
Make checks or money orders payable to:
Water Revenue Bureau
P.O. Box 41496
Philadelphia, PA 19101-1496
Just be sure to mail your payment several days before the due date so it arrives on time. Late payments face a penalty.
Pay in Person
You can also pay your Philadelphia water bill in person at one of the Water Revenue Bureau’s payment centers:
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Center City: Municipal Services Building, 1401 JFK Blvd Concourse Level. Open Monday-Friday, 8:30 a.m. to 5 p.m.
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Northeast Philadelphia: 7522 Castor Ave. Open Monday-Friday, 8:30 a.m. to 5 p.m. No cash payments.
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North Philadelphia: 2761 N 22nd St. Open Monday-Friday, 8:30 a.m. to 5 p.m. No cash payments.
The Center City location accepts cash, credit/debit cards, money orders, and checks. The other locations accept everything but cash.
Paying in person allows you to talk to a representative if you have questions about your water bill. But expect longer wait times than with online, phone, or mail payments.
Payment Plans
If you’re struggling to pay your water bill, the Water Revenue Bureau may let you set up a payment plan. This allows you to pay your balance over time in smaller installments.
To set up a payment plan:
- Call 215-685-6300
- Visit in person
- Email [email protected]
Payment plans help avoid late fees and service shut offs. But you’ll need to follow the agreed schedule and pay on time.
Water Bill Assistance
Some Philly residents may qualify for water bill assistance programs:
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Senior Citizen Water Bill Discount: Seniors 65+ may get a discount based on income. Call 215-685-6300.
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Tiered Assistance Program (TAP): Provides bill discounts for low-income customers based on household size and income.
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WRAP: Offers plumbing repair assistance and grants up to $250 per year to help pay water bills for low-income homeowners.
Check if you qualify for these or other assistance programs if paying your water bill is a financial hardship.
Avoid Late Fees and Shut Offs
To avoid extra charges and service interruptions, be sure to pay your Philly water bill by the due date each month. Sign up for paperless billing and auto-pay to ensure you never miss a payment.
If your service gets shut off, you’ll have to pay a restoration fee to get it turned back on. Avoid the hassle by paying on time every time.
Contact Information
If you have questions about your Philadelphia water bill or payment options, contact the Water Revenue Bureau:
Phone: 215-685-6300
Email: [email protected]
Address: Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496
The Water Revenue Bureau can explain your bill, take payments, and help resolve any issues. Reach out to them if you need assistance with your Philly water payment.
Philadelphia’s water bill payment website – Main features
FAQ
What is the phone number for the Philadelphia water bill?
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Address
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1101 Market St. 5th Floor Philadelphia, PA 19107
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Email
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(215) 685-6300
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How do I pay for gas in Philadelphia?
Does Philadelphia Water Department have an app?
How do I pay my Philly water bill?
To do so, create an account in the City’s water bill payment website, MyPhillyWaterBill, and sign up for AutoPay. Late fees: 5% of the total will be added to your bill if you don’t pay on time. An additional 0.5% charge will be added for each month your charges are not paid. Pay through an interactive voice system by calling (877) 309-3709
Does Phila offer a discount on water & sewer bills?
The City offers a discount on water and sewer bills for senior citizens who meet age and income requirements. Find out how to apply. How to apply for assistance on your water bill based on income, age, or a special situation that is making it hard to pay your water bill. We’re always working to improve phila.gov.
How do I get a copy of my Philly water bill?
Use MyPhillyWaterBill to find and print water bills for the last 13 months. If you need a copy of an older water bill, please contact the Water Revenue Department at (215) 685-6300. You can also visit us in the Municipal Services Building Concourse Level at 1401 John F. Kennedy Blvd to request an old copy. [email protected]
Who can benefit from a water bill assistance program?
New assistance programs are designed to help more Philadelphia Water Department customers, including: Households with low income. Seniors. Those experiencing a special hardship that makes it difficult to pay their water bills. Payment agreements Call (215) 685-6300 or learn more about payment agreements → Need a hand applying for water bill help?
What grants are available for unpaid water bills in Pennsylvania?
Grants Available! Pennsylvania is offering one-time grants to eligible homeowners. Get up to $10,000 for unpaid water bills. Learn more & apply
How does myphillywaterbill work?
By using MyPhillyWaterBill, you can manually allocate payment amounts for Water and sewer service charges, repair charges, and HELP loans. When you don’t use MyPhillyWaterBill, and if you pay less than your total amount due, then payments are distributed from oldest to newest debt.
