How to Pay Your Water Bill in Roswell, New Mexico

Having running water in your home or business is essential, and paying your water bill on time is important for maintaining uninterrupted service. The City of Roswell offers various convenient payment options to fit different needs and preferences. This article provides a step-by-step guide to paying your Roswell water bill quickly and easily.

Online Payment

The easiest way for most customers to pay their Roswell water bill is online through the customer self-service portal. To use the online payment system:

• Go to the portal website and click “Pay Water Bill”.
• Sign into your account or register as a new user if it’s your first time.
• Select your payment method – credit/debit card or eCheck.
• Enter your outstanding balance and submit payment.

Online payments can be made 24/7 for quick, paperless bill pay. You can even setup recurring payments to have your water bill paid automatically each month.

Phone Payment

Call the City of Roswell Utility Billing office at 575-624-6711 to pay your water bill over the phone Have your account information ready along with your credit/debit card or checking account details. Phone payments are processed immediately to avoid late fees or service interruption.

This is a good option if you prefer speaking with someone directly or don’t have consistent internet access Phone payments can be made during regular business hours Monday-Friday

Mail-In Payment

Payments can be mailed with a check or money order to:

City of Roswell
PO Box 1838
Roswell, NM 88202

Make checks payable to City of Roswell and include your account number on the check memo line. Allow 5-7 business days for mailed payments to process. This avoids driving to City Hall just to pay your bill.

In-Person Payment

To pay your water bill in cash, bring your payment to the Utility Billing office located at:

415 N Richardson Ave
Roswell, NM 88201

In-person payments can be made Monday-Friday from 8:30am-4:00pm. The office has a 24-hour drop box if you can’t make it during business hours. You’ll receive a receipt for cash payments made at the office.

Recurring Auto-Pay

For hassle-free payments, enroll in auto-pay through the online self-service portal. Your stored bank account or credit card will be charged automatically on your due date each month. You’ll receive email confirmations when payments are processed.

With autopay, you avoid late fees, service interruptions, and wasted time on bill pay. Just ensure your payment method has available funds each month to cover the withdrawal.

Payment Plans

If you’re unable to pay your full balance, contact the Utility Billing office to set up an approved payment plan. Payment plans allow you to pay past due amounts in installments over time. Criteria for plans include:

• Having a satisfactory 12-18 month payment history
• Applying in-person at the Utility Billing office
• Providing income verification

Payment plans help avoid disconnection while getting your account up to date. Make sure to follow the agreed upon schedule to successfully complete the plan.

Avoid Disconnection with On-Time Payment

Paying your water bill after the due date can result in late fees, collections notices, and eventual service disconnection. Pay online, by phone, mail, auto-pay, or in-person to avoid these outcomes and costs.

Contact Utility Billing immediately if you anticipate difficulty paying on time any month. They can discuss options before service is disrupted over an unpaid balance.

Notify Utility Billing of Renter Responsibility

Landlords must properly notify the City when renters are responsible for water bills. Otherwise, property owners remain financially liable if tenants don’t pay.

File a “Notice of Financial Responsibility” form with Utility Billing identifying the renter’s accountability for utility charges. This must be submitted when opening the renter’s water account.

Paying your water bill to the City of Roswell is simple with options like online, phone, mail, auto-pay, and in-person. Setup an account on their customer portal for easy access to your balance and payment history. Avoid late penalties and disrupted service by paying on time each month. Contact Utility Billing with any account or payment questions.