How To Optimize Maintenance Repairs and Operations (MRO)

Maintenance, repairs, and operations (MRO) is the combination of processes and activities connected to the upkeep of a plant or facility, including maintenance of the facility, the systems that run inside of it, and the assets and equipment used inside the facility to produce the main business output.

What is Maintenance Repair Operations (MRO)?

What do MRO supplies include?

MRO supplies can be subdivided into the following categories:

Infrastructure repair and maintenance

Infrastructure upkeep and repair include tasks that keep commercial spaces in good condition. These tasks could be carried out by the company’s technicians or contracted out to a third party. These actions may also be taken by the property owner or their designated agents, depending on the terms of the business’s lease. Some infrastructure repair and maintenance activities include:

Production equipment repair and maintenance

Repair and upkeep of production equipment can be approached either proactively or reactively. In order to minimize or eliminate downtime, production equipment repair and maintenance involves maintaining the systems and machinery used to manufacture the company’s product. Unplanned downtime may result in revenue loss and reputational damage. Replacement of worn-out parts, calibration services, and lubrication of moving parts are some examples of maintenance-related tasks. Production equipment can be electrical, electromechanical or mechanical. Some of this equipment may include:

Proactive maintenance

Proactive maintenance may be divided into preventive and predictive maintenance. To avoid unanticipated failures, preventive maintenance is carried out according to a calendar schedule. By taking action early to reduce the likelihood of downtime, preventive maintenance seeks to identify problems before they arise. Predictive maintenance assesses the systems’ current condition and finds failures that require attention using data gathered from the production equipment. Data can be gathered from the output of the manufacturing process or from sensors installed in the machinery.

Reactive maintenance

Reactive maintenance, also known as corrective maintenance, focuses on repairing a broken machine after the incident that caused the downtime has already happened. By utilizing preventive and predictive maintenance techniques, managed MRO ensures that reactive maintenance is never necessary.

Material handling equipment maintenance

Machines used to move raw materials and components along the production line are referred to as material handling equipment. Additionally, this machinery transports finished goods to the warehouses and loading docks. To ensure a seamless and effective production process, it is essential to keep this equipment in good working order. Material handling equipment includes:

Tools and consumables

Smaller materials used in manufacturing processes but not included in the final product are called tools and consumables. Despite their small size, many businesses place a high priority on maintaining control of their tools and consumables. The more substantial machinery essential to the production process may be impacted by purchase errors and delays in the delivery of tools and consumables. Essential tool and consumables include:

What is maintenance, repairs and operating (MRO)?

Items and materials that a company purchases for maintenance, repairs, and operation are not used directly in the manufacturing process. MRO includes a wide range of products, and defining its scope can be challenging. Maintaining operational standards helps to ensure that the various parts of the business run smoothly. Some of the items purchased under MRO include:

Depending on the business, MRO can make up a sizeable portion of the procurement budget. This makes having a managed MRO program essential for efficient spending and smooth operations.

Who handles MRO supplies?

Businesses handle the MRO program in three major ways:

Internal MRO management

Internally managing MRO activities entails identifying MRO gaps and making decisions to quickly and efficiently close those gaps with resources and personnel from within the company. Internal handling may involve different people such as:

Handling MRO programs internally has several advantages, including:

Outsourcing to third parties

Some companies opt to outsource MRO programs to third parties that are chosen through a competitive process based on their knowledge, experience, and price. Business leaders benefit from outsourcing because they can rest easy knowing that a reputable supplier is handling the purchase of parts and supplies. Outsourcing has more benefits to a business such as:

Hybrid MRO management

The hybrid model involves some MRO activities being carried out internally and other programs being outsourced to outside parties. The main benefit of the hybrid model is that it enables a business to focus on what it can do while reducing supply risks by enlisting third parties to do what the business cannot do on its own. This strategy may result in cost savings while ensuring a steady supply of equipment, parts, and consumables.

Benefits of a managed MRO

By using inventory data in decision-making, a managed approach to MRO aids in cost reduction. MRO materials become an operational expense in this way, facilitating easy procurement. A company needs to gather the appropriate data to comprehend demand and usage patterns in order to manage MRO effectively. The top advantages of a data-driven managed MRO program are as follows:

Simplified inventory control process

MRO purchase procedures take a lot of time, and they may involve different organizational departments. Additionally, MRO needs a reliable tracking platform to maintain the production process’ peak efficiency. By streamlining inventory control and facilitating an efficient supply chain, a managed MRO program assists organizations in reducing redundancies in the supply chain.

Staying attuned to changing market dynamics

With frequent price adjustments and supply chain disruptions, the MRO market is very erratic. A managed MRO program makes your company more ready for market shifts, program changes, and other disruptions. This enables uninterrupted production and quick recovery from downtime.

Avoiding resource wastage

MRO is a broad and occasionally neglected corporate activity, and some businesses invest little in training to manage this crucial activity correctly. Plant managers lose time as a result because they devote valuable time to inventory management rather than working on more important projects. A managed MRO program efficiently tracks and verifies inventory, saving time and money for the organization.

Maintaining customer satisfaction

Customers are the lifeblood of any business. The bottom line and reputation of manufacturing depend on getting the product right the first time and every time. By promoting the timely production of high-quality goods, managed MRO programs increase customer satisfaction. Customer flight and revenue loss are caused by frequent outages and subpar goods.

Best practices in MRO

Despite having a sizable annual procurement budget, MRO frequently lacks the attention needed to improve performance, cut costs, increase inventory accuracy, and add value. These inventory control pointers are crucial if you’re looking for MRO best practices for your company:

A well-managed MRO supply chain can help your business save money and potentially provide enormous value. By developing effective business processes for the procurement department and the entire organization, understanding and putting MRO best practices into practice also helps your company avoid redundancies.


What is maintenance, repair and operating supply?

Items used to support general operations and maintenance, such as office supplies, electrical parts and supplies, and janitorial supplies, are referred to as maintenance repair and operating supplies (MRO).

What does MRO mean in business?

MRO stands for maintenance, repair and operations. It describes all the tasks required to maintain the efficiency of a business’s facilities and production methods.

What is MRO in accounting?

A property management company’s income statement has a general expense account called “Maintenance, Repair, and Operations” where all expenses related to maintaining the property’s grounds and structures are listed.

What is maintenance operations management?

The process of maintaining a company’s resources and assets is known as maintenance management. Making sure that production runs smoothly and that resources are used efficiently is the goal. One of those aspects of running a business is maintenance management, which is typically not discussed in depth.

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