“Show Your Cards” is one of Lyra’s core values. This means that we are honest in everything we do, from the moment someone thinks about applying for a job with us. We recognize that there’s been an explosion of telehealth opportunities in recent years for therapists. It’s tough to figure out how to get around all the companies in this field, and it’s not clear if you can trust the tech industry to understand how to provide mental health care in a way that is ethical, sensitive to different cultures, and effective for everyone who needs it. Lyra proudly has clinical leadership and expertise at every level, responsibly innovating how we deliver mental health care.
We understand that we can’t provide excellent mental health care unless we make big, planned, and ongoing investments in our therapists. The first is the choice we made years ago to offer full-time employment positions with benefits. Licensed mental health professionals should not be treated like they are gig economy workers. You deserve a workplace that’s committed to your well-being, sustainability, and ongoing professional development. We want you to be successful right away, so we live by our values and make our therapist interview process easy to understand. From beginning to end, here’s what you can expect from us.
Your first contact will be with a dedicated recruiter who will be your point of contact throughout the process. They will be available to answer all of your important questions about the job, the company, and what to expect from the job, as well as the specifics of pay and benefits. Our recruiters are former clinicians so they know the realities of what it means to provide direct care. For a lot of us in the mental health field, interacting with a recruiter might be brand new. Click here for a helpful breakdown of the key differences between a recruiter and a hiring manager.
A virtual meeting will be set up between you and your recruiter so they can learn more about your clinical background and experience and what you want to do next in your career. You can talk about what’s most important to you and how our program could help you reach your professional goals. Here are some highlights for what you can expect:
When you join Lyra, you become part of our strong learning community of other clinicians who are all committed to continuing to grow. To go along with your one-on-one time with your clinical manager, you can look forward to free, high-quality training events led by experts in the field, small group case discussions, and specialty group consultations.
Moving forward, your recruiter will schedule a remote video clinical interview with one of our clinical hiring managers. Our interview process is standardized. We use structured questions and clinical demonstrations to get a better idea of how you approach therapy and how well you fit with our program. This is your chance to show not only your clinical skills and interest in therapy, but also how your passion, values, and past work fit in with our mission. We only hire therapists who are committed to using evidence-based practices in a way that is sensitive to different cultures and who have managed a full caseload of individual psychotherapy cases on their own.
As your potential manager, we invite you to ask us the tough questions. Think ahead about what matters most to you in selecting your next role. What have you been missing from your past jobs? What do you need to do well and be your best self while doing the difficult work we do with clients? What kind of support or community do you need, especially if you work from home? What do you need to know about our program to decide if it’s right for you? Feel free to ask about anything, from the logistics to the day-to-day rules to the workplace culture and more.
Congratulations! If you’ve made it this far, it means you’ve passed our thorough clinical screening process with the clinical hiring manager. We’d love to have you join our team. There will be another meeting with your recruiter to talk about how the interview process went, talk about pay and benefits, and answer any other questions you may have about the job, the program, or the job offer. This will also include a discussion about potential start dates. We’ve put together a full onboarding process to make sure you have all the basic skills and information you need to do well in this job.
We recognize your time is valuable. We’ve worked hard to make the hiring process as simple as possible. There aren’t a lot of interviews to go through, and no one is left wondering where they stand.
Thanks for taking the time to think about whether Lyra is the next step in your career.
Landing an interview at Lyra Health marks an exciting step in your career journey. As a leading mental health benefits provider, Lyra is transforming access to care through innovative technology and services. With proper preparation, you can confidently ace your Lyra Health interview. This comprehensive guide covers everything you need to know, from interview insights to sample questions and answers. Let’s get started!
About Lyra Health
Founded in 2015 and headquartered in Burlingame, CA, Lyra Health offers a personalized mental health platform for employers Their goal is to improve access to effective care and overall mental wellbeing in the workplace
Lyra partners with companies across industries to provide their team members and dependents with:
- Digital self-care tools and assessments
- Online therapy and coaching
- Referrals to in-network providers
- Care navigation services
- Analytics and insights
With over 2 million members under contract Lyra is one of the fastest growing mental health benefits companies. Their innovative approach is transforming the landscape of mental healthcare.
What to Expect in the Interview
Lyra Health’s interview process typically follows these key stages:
1. Initial phone screen – A 30 minute call with an HR rep or hiring manager to review your resume and experience.
2. Technical interview – A 60-90 minute video call focused on your skills for an engineering, product, data science, or other technical role. You may be asked to code or complete a sample project.
3. Panel interviews – 1-2 rounds of 4-6 panel video interviews discussing your background, problem solving, Lyra knowledge, and culture fit.
4. Executive interviews – Conversational video chats with directors, VPs or other leadership.
5. Final decision – The hiring team debriefs and makes final determinations. Offers are extended to successful candidates.
The process is rigorous but conversational. Lyra wants to ensure candidates have the right technical abilities, strategic thinking, and culture alignment. Come prepared to ask thoughtful questions and share relevant examples that showcase your talents.
Lyra Health Interview Questions and Answers
Let’s look at some common Lyra Health interview questions along with sample responses:
Walk me through your resume.
Use this opportunity to highlight your most relevant experiences and accomplishments. Pull out key details that make you an excellent fit for the role.
Example: “I started my career in healthcare IT consulting where I worked on systems integration and data analytics projects for payers and providers. This gave me exposure to clinical workflows and the challenges of interoperability. I led development of a new population health platform that improved risk stratification accuracy by 7%. Most recently, I’ve been leading engineering for our telehealth mobile app which has seen a 100% increase in utilization during the pandemic.”
Why do you want to work at Lyra Health?
Show you’ve researched the company and are aligned with their mission and values. Share your passion for improving mental healthcare.
Example: “I’m deeply passionate about Lyra’s mission to transform mental healthcare, especially enhancing access and quality. Your innovative approaches like matching members to therapists using clinical data science really excite and inspire me. I’d love to contribute my technical skills to build solutions that empower members to thrive.”
What challenges do you think Lyra Health is facing?
Demonstrate you understand their business and industry landscape. Consider challenges around adoption, stigma, network limitations, data integration, etc.
Example: “A key challenge is driving more awareness and utilization among members. Mental health still carries stigma that may prevent people from seeking care. Partnering with employers to promote services through internal campaigns and workshops could help normalize use and educate people on the benefits.”
How would you improve member engagement?
Showcase your creative thinking and problem solving abilities. Suggest digital nudges, incentives, content, partnerships or campaigns that could help drive member activation.
Example: “I would build a robust onboarding campaign with emails, in-app messaging and reminders that promote activation. Additionally, we could leverage data to target outreach to at-risk members by analyzing signals like absence frequency and HR claims. Finally, an in-network mental health partner directory would simplify finding the right provider match.”
What questions do you have for us?
Ask thoughtful questions that show your understanding of Lyra’s goals and culture. Inquire about challenges, success metrics, career development programs, company values, leadership philosophies, or emerging technologies impacting their business.
Example Questions:
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“How is performance measured and success defined for this role?”
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“What excites you most about the future roadmap and scale at Lyra?”
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“What type of training opportunities are available to help employees develop new skills and advance their careers?”
Tips for Acing Your Lyra Health Interview
With preparation and practice, you can master your Lyra Health interview:
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Research the company – Study their website, news articles, Glassdoor, LinkedIn, leadership profiles, etc. to gain insights.
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Practice answering questions – Use sample questions to sharpen your responses highlighting your top skills.
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Prepare examples and stories – Quantify achievements, recall details, and articulate the impact you drove.
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Dress professionally – Appear sharp, even for virtual interviews. For in-person interviews, formal business attire is recommended.
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Have good energy – Smile, make eye contact, and project enthusiasm towards the role.
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Ask thoughtful questions – Bring a list of 3-5 well-researched, intelligent questions to engage interviewers.
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Follow up promptly – Send thank you notes reaffirming your fit and interest right after interviews.
With the right mindset and preparation, you can ace your Lyra Health interviews. Best of luck as you take this exciting next step in your career journey!
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Interested in a full-time teletherapist role at Lyra?
Laura Sciacca, PhD, is a licensed clinical psychologist and the director of clinical growth at Lyra Health. In this role, she leads efforts to hire more providers, puts in place programs that help the company grow, and makes sure that the therapy program at Lyra is of high quality. Palo Alto University gave Laura her Ph.D. in clinical psychology and Marist College gave her a master’s degree in mental health counseling. Her internship was at New York’s Hutchings Psychiatric Center, a state hospital, and her post-doctoral fellowship was at the County of Marin’s Behavioral Health and Recovery Services. She specializes in using practices that have been shown to work for adults with serious mental illness, substance use disorders that happen at the same time, and crisis risk assessment and intervention. She really wants to get rid of the stigma surrounding mental health and make it easier for historically underserved and marginalized groups to get high-quality services based on evidence.
Glimpse into a Career as a Mental Health Therapist with Lyra
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