Lowe’s employs upwards of 300,000 people. Lowe’s has a lot of different jobs for people with a range of skills, such as sales associates, stockers, and delivery drivers. Should you be looking for a new job, Lowe’s might have a position for you. But first, you have to do well in an interview.
Getting used to answering common interview questions is one of the best ways to get ready for one. This article has a lot of questions and answers to help you do that.
Getting a job as a cashier at Lowe’s Home Improvement can be a great opportunity, especially for those looking to gain experience in retail. However like any job you’ll need to impress the interviewers to stand out from other applicants.
In this article, we’ll provide an overview of the Lowe’s cashier interview process, sample interview questions you’re likely to encounter, and tips to help you ace the interview.
Overview of the Lowe’s Cashier Interview Process
The typical Lowe’s cashier interview process consists of:
- An initial phone or in-person screening interview covering basic qualifications
- An in-person interview with the hiring manager and potentially other leaders
- Potentially a second or third follow-up interview for final candidacy
The in-person interviews will likely involve both situational and behavioral interview questions to assess your fit for the cashier role. Interviews may take 30-60 minutes depending on the specific format.
It’s important to research Lowe’s, understand the cashier job duties and practice responding to common retail interview questions. We’ve included the key details you need to know below.
11 Tips for Acing Your Lowe’s Cashier Interview
Here are 11 tips to help you stand out in your Lowe’s cashier interview:
1. Research the company and familiarize yourself with their products and services. Understand Lowe’s history, values, notable campaigns, and competitive advantages. This shows your interest in the company.
2. Review the cashier job description. Understand the role’s key duties like processing transactions, engaging customers, and maintaining accuracy. Consider how your skills and experience align.
3. Prepare examples of times you provided great customer service. Cashiers interact constantly with customers, so examples of patience, empathy and resolving issues will be key.
4. Know the products Lowe’s sells, particularly popular categories like appliances, tools, paint and lawn & garden. This shows your product knowledge.
5. Review Lowe’s website and recent ads. Get familiar with current promotions and offerings. Mentioning a current campaign shows you’re in tune with the company.
6. Practice your responses to expected questions. Prepare concise stories using the STAR method highlighting skills like teamwork, accuracy, and customer service.
7. Develop thoughtful questions to ask the interviewer. Inquire about training, advancement opportunities, or the interviewer’s own experience. This shows your engagement.
8. Dress professionally and exhibit polite, friendly behavior. You’ll be representing the Lowe’s brand, so make a great impression with your conduct.
9. Express enthusiasm for the cashier role. Share why you’re interested in the position and working for Lowe’s specifically.
10. Send thank you notes after the interview. Personalized notes to each interviewer can set you apart.
11. Follow up on next steps. Politely check on the status of your candidacy if you don’t hear back within the stated time frame.
12 Common Lowe’s Cashier Interview Questions with Sample Answers
Here are some of the most likely Lowe’s cashier interview questions along with strong sample responses:
1. Why do you want to work as a cashier for Lowe’s?
Sample Answer: I’m excited to apply my customer service skills and passion for home improvement at Lowe’s. I love interacting with customers and believe I’d thrive managing the fast-paced duties of a cashier in a retail environment. Lowe’s commitment to community and promoting from within makes me feel this is a company I can grow with.
2. What makes you qualified to be a cashier?
Sample Answer: Through my previous retail experience at Hardware Hut, I honed my ability to process transactions efficiently, engage customers with a friendly demeanor, and maintain accuracy while multi-tasking. I also have strong attention to detail, ability to stand for long periods, and knowledge of products from working at Hardware Hut that I believe will enable me to be an excellent cashier for Lowe’s.
3. How would you handle an unhappy customer?
Sample Answer: I would listen carefully to understand the customer’s concerns without getting defensive. I would then apologize for their dissatisfaction and see if there’s a reasonable solution I could offer, like a refund, exchange or getting a manager. My goal is to turn frustrations into a positive experience.
4. You notice a customer switched price tags. What do you do?
Sample Answer: I would maintain a friendly tone but politely inform the customer I noticed the price tags were switched on the items and would need to charge the actual prices. If they claim it was an innocent mistake, I would try to give them the benefit of the doubt while still adhering to pricing procedures.
5. How do you prioritize when handling multiple customer requests?
Sample Answer: I listen first to assess the urgency of each request. Safety issues obviously take first priority. From there, I determine who has been waiting longest and whose needs I can resolve most efficiently. I also keep customers updated on wait times and get support from colleagues if needed.
6. You’re in the middle of a transaction when your shift ends. What do you do?
Sample Answer: I would politely inform the customer of the situation and ask if they’d mind finishing with the next cashier who’s coming to relieve me. However, if they prefer I complete the transaction or there’s no one immediately available, I would stay on until I finish ringing them up regardless of shift end to maintain great service.
7. How do you stay energized and engaged during a long shift?
Sample Answer: I take short breaks when possible to grab water, stretch my legs, and re-focus. I also build rapport through friendly conversations with my co-workers and customers to make interactions more enjoyable. Maintaining a positive attitude and concentrating on providing excellent service also keeps me energized.
8. How do you handle stress on the job?
Sample Answer: When I feel stressed, I take slow deep breaths to remain calm and think logically about solutions instead of panicking. If needed, I ask a supervisor or colleague for help balancing my tasks. I prioritize what must get done immediately and what can wait during a rush. Humor and focusing on doing my best also keep stress manageable.
9. What’s your process for giving correct change?
Sample Answer: I count the customer’s payment, then input the amount received into the register to generate the change owed. I always verify the change amount on the screen matches what I should return. For cash, I carefully count bills and coins back to the customer in a way they can verify receipt. I avoid distractions and recount change if unsure.
10. What qualities make a good cashier?
Sample Answer: Great cashiers stay focused under pressure. They have integrity and double-check accuracy. They show genuine interest in customers and create positive experiences. Strong communication, math and troubleshooting skills are key. I believe I possess these qualities and the desire to provide exceptional service.
11. Why should we hire you as a cashier over other candidates?
Sample Answer: My retail background and passion for home improvement make me an excellent fit for this role. Lowe’s dedication to values like honesty and community also resonate with me personally. I have the work ethic, positivity and care for customers needed to thrive as a cashier. I’m eager to grow my career with Lowe’s and know I’d make a strong addition to your team.
12. Do you have any questions for me?
Sample Answer: I noticed Lowe’s offers education benefits – could you share more about continuing education opportunities? Also, what qualities do the best cashiers tend to have? And what attracted you to Lowe’s? I’d welcome any insight as I consider my future here.
With preparation using these tips and sample questions, you can highlight your customer service skills, cash handling accuracy, and enthusiasm for Lowe’s.
Other keys for success include:
- Maintaining eye contact and confident body language
- Asking insightful questions that show your engagement
- Thanking the interviewer and following up promptly
Lowe’s needs cashiers who enjoy engaging customers and representing their brand. By being knowledgeable, professional and friendly, you can prove you have what it takes to excel in the role. Do your research, practice responding to likely questions, and put your best foot forward. With the right preparation, you can impress hiring managers and land the Lowe’s cashier job you want.
Example Answers And Common Interview Questions At Lowe’s
- Tell Me About Yourself. The goal of an interview is to learn more about a strong candidate. Someone will ask you to give a general description of yourself in order to do this. To give a good answer, you will need to talk about your personal and professional experiences. Answer: “I was born and raised in California and have worked in retail sales since I graduated from high school.” I like sales because I get to help people figure out what they want to buy all day. Outside of work, I spend my time doing long-distance swimming. ” .
- Question: “What Can You Tell Me About Lowe’s?” is a test question used by interviewers to see how much you know about the company. You’ll look more prepared when asked this question if you’ve already done research on the Lowe’s brand. The answer is “Lowe’s is an American and Canadian company that sells home improvement items like paint and kitchenware.” Since its start in 1946, it has stuck to its values of teamwork, respect, and helping customers. ” .
- How do you stay motivated while doing work tasks? As an associate at a big company like Lowe’s, you might have to do boring work from time to time. A hiring manager will ask you questions like these to find out how well you can work alone and complete routine tasks. Answer: “Knowing that my boss and coworkers depend on me is what drives me to do both big and small tasks at work.” I don’t want to let my coworkers down, even when I have to do boring work. ” .
- What Relevant Work Experience Do You Have? A Lowe’s interviewer has probably read your resume and seen the bullet points about your experience, but they’ll want to hear more about you in person. Question: “I’ve never worked at a Lowe’s before, but I have experience taking care of customers’ needs.” I’ve worked at a grocery store and a restaurant. Both roles heavily depended on providing great customer service. I’ve also worked on home improvement projects before, which makes me a good person to ask for advice when people are looking to buy supplies. ” .
- People who are interviewing will ask, “Why do you want to work at Lowe’s?” to see how much the candidate knows about the company and the job. A candidate who gives good reasons for wanting the job will impress a recruiter with how much they know. That’s right, Lowe’s helps people improve and comfort their homes. This mission is important to me because a person’s home affects their health. As part of my plan to improve my home, I want to work as a salesperson at Lowe’s. ” .
- What Does “Great Customer Service” Mean? A big part of Lowe’s brand is giving people who are remodeling their homes great customer service. So, during the interview process, they look for people who show they can provide great customer service. I believe that great customer service is shown by how the customer feels after the interaction. If the customer leaves happy and sure that they made the right choice, then the customer service was good. A positive customer experience means great service. ” .
- Tell me about a time when you worked to solve a problem. As for the types of people that Lowe’s hires, they want people who can solve problems. The person interviewing you will ask you about a time when you solved a problem. This is done to see how good you are at this. Answer: “I used to be the manager of a fancy restaurant with a lot of employees.” We were having trouble making money during the slow season, so I suggested that we start catering to small events during those months. They went with the idea, and during normally slow times of the year, we saw huge increases in profits. ” .
- Who Would You Talk To If They Were Being Rude? If you’ve ever worked in customer service, you know that sometimes you have to deal with rude customers. Recruiters will ask you hypothetical questions about difficult customers to see how you would deal with them on the job. Answer “Anger often comes from a place of misunderstanding. So, I believe the best way to deal with a difficult customer is to be professional and willing to find a solution. Paying less attention to how mad or crazy the customer is and more to what I can do to help them and make their experience better ” .
- Is it possible to tell what a customer wants if they don’t know the name of an item? People often go into stores like Lowe’s and read descriptions of items to find out more about them. There are people who might not even know what they want. You will likely be asked a question or two about how you will deal with customers who are confused. Answer: “If a customer needed help finding something they didn’t know the name of, I’d first ask them what they know about it.” For instance, what part of the house it affects and what the project they want to do With this information, I should be able to figure out where we should begin our search. I would ask a supervisor for help if I couldn’t figure out what the thing was. ” .
- Why do you think you’re the best? Employers want to know how you see yourself and your strengths. Good luck with your answer! Remember to keep the quality related to something that will help you do well on the job. The best thing about me is that I can stay calm in a tough situation. This makes me a better customer service rep because I always act professionally, even when things get tough. ” .
- What would you do if your boss told you to do something dangerous? Home improvement stores like Lowe’s are full of places where danger can happen. Companies face a big risk when workers get hurt at work because it’s not safe. This kind of situational questioning helps interviewers figure out how you’ll act as an employee. Answer: “If my boss told me to do something dangerous, I would ask them to explain it to me so I understand the job right.” If I thought the task was unsafe after talking about it with my boss, I would let him or her know and try to come up with other ways to do it. ” .
- Tell me about a time when you and a coworker had a disagreement. Every employee has to deal with conflict to some degree. An employer wants to know how you would handle this situation if they hired you to work for Lowe’s. They do this by asking you about how you’ve dealt with it in the past. The person I worked with before was always late, and I had to do my work before them. They often worked right after me, so I stayed late to make up for their being late. I made an appointment to talk to the coworker alone and told them how their punctuality was messing up my schedule. They fully understood, said sorry, and promised to behave better in the future. ” .
- What times are you available? If you want to work at Lowe’s, you need to be able to be flexible with your schedule, especially during the busy season. You should still be honest with yourself about how much and when you can work, though. Answer “I am available to work full-time, any shifts Monday-Friday. I’d be happy to work holiday shifts too, but I can’t do weekends. ” .
- Do You Know How to Use Point of Sale (POS) Systems? If you’re interviewing for a job as a cashier, knowing how to use POS systems can be very important to your success on the job. If you’re honest, Lowe’s might be willing to train the right person for this job. Answer “Yes, I am familiar with POS systems. Every day at my job at a grocery store, I had to use a Point Of Sale system. ” .
- Who Are Lowe’s Competitors? An interviewer may ask you who Lowe’s competitors are to see how well you know their target market. Walmart, The Home Depot, and Target are some of Lowe’s competitors. ” .
- Why Did You Leave Your Last Job? It can be scary to talk about leaving a job, but giving a strong answer will help you get the job. You want to talk about leaving your last job in a smart and honest way, since the hiring manager can call your old job to find out more. Answer: “I was a cashier at my last job for three years.” That time taught me a lot, but it was time to move on to something new with more room for growth. After giving two weeks’ notice, I quit on good terms. ” .
- Do you have experience with “do-it-yourself” projects? Lowe’s sells tools and materials for home improvement projects that you do yourself, so they’ll ask you if you’ve done something similar before. You won’t need experience with these types of projects to get a job at Lowe’s, but it will likely make you a stronger candidate. Answer “I do have some experience with DIY projects. Specifically, I’ve redone the floors in my parent’s old home. The project went on for a month and was very long, but it was worth it. Plus, it was a fun experience. ” .
- What makes you think we should hire you to work at Lowe’s? This is a question that most companies will ask job applicants. The purpose of the question is to see how self-aware, confident, and good at pitching themselves the applicant is. Answer: “Lowe’s should hire me as a sales associate because I know how to give customers the best experience possible.” I’ve worked in customer service a few times and have always been able to solve problems. As an employee, I’m positive, fun to work with, and good at making sales. I believe these traits would make me a good employee at Lowe’s. ” .
- What’s the worst mistake you’ve ever made in customer service? At Lowe’s, it’s all about the customers. The person interviewing you will ask about mistakes you’ve made in customer service in the past to see how much you’ve changed since then. “I used to work as a cashier for a clothing store,” was the answer. It was rude of a woman to tell me that her card was being declined. I made a mistake by being rude to her, which makes me look bad as an employee. It taught me how to deal with angry customers in a calm and professional way. ” .
- At the end of almost every interview, the hiring manager will ask if you have any questions about the job or the company. Make the most of this chance to clear up any questions you still have about the job. Some questions to ask at the end of a Lowe’s interview are: What is Lowe’s company culture like? Can you tell me more about the daily duties of this position? Who would I be reporting to in this position? What are the most important soft skills for this role? How have previous employees done in this position at Lowe’s? Do you think I’m qualified to do the duties of this role? What does a typical day look like for this position? What does success in this role look like to you? What is the hardest thing about this job? What is Lowe’s biggest challenge? How could the person in this role help solve it? What makes someone successful at Lowe’s? What do you like best and worst about working at Lowe’s?
Lowes Interview Questions with Answer Examples
FAQ
What to expect for a Lowes interview for cashier?
What do you do as a Lowes cashier?
What questions do you ask in an interview at Lowe’s home improvement?
Tell me your work experience, tell me about a time you went above and beyond for a customer, and tell me about a time you worked as a team. She read these questions off an interview packet that I’m su… Do I have forklift experience. Do I have experience working in a warehouse. What was your interview with Lowe’s Home Improvement like?
What did people say about the interview process at Lowe’s home improvement?
See what people said about the interview process at Lowe’s Home Improvement. Tell me your work experience, tell me about a time you went above and beyond for a customer, and tell me about a time you worked as a team. She read these questions off an interview packet that I’m su… Do I have forklift experience.
What are the top 3 Lowe’s interview questions & answers?
Here are the top three Lowe’s interview questions and answers. 1. If a customer has a question about a DIY project and you didn’t know how to answer it, how would you proceed? “Do it right for less.” That’s the slogan Lowe’s took on it 2019. When it comes to a customer value proposition, that tagline showcases the company’s stance concisely.
How much does a Lowe’s home improvement cashier make?
Average Lowe’s Home Improvement Cashier hourly pay in the United States is approximately $13.58, which meets the national average. Salary information comes from 1,688 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.
