How to Pay Your Lafayette Utility System Bill: A Complete Guide

Paying your utility bills on time and in full is an important responsibility as a homeowner or renter. The Lafayette Utility System (LUS) provides electricity, water, and wastewater services to the Lafayette, Louisiana area. They make paying your bill quick and easy through multiple payment options. In this comprehensive guide, we’ll walk through everything you need to know about paying your LUS bill.

Overview of LUS Bill Payment Options

LUS offers both online and offline payment options to fit different needs and preferences:

• LUS Quick Pay – Make one-time payments without signing into your account. Just enter your account number and name.

• LUS My Account – Sign up for an online account to pay bills view usage enroll in paperless billing, and more.

• Phone – Call LUS Customer Service at 337-291-8280 to pay over the phone or get help.

• Mail – Send a check or money order using the envelope included with your bill.

• In-Person – Visit a LUS Customer Service Center location to pay in person.

• Drop Box – Drop off a check or money order at a secure drop box.

These options allow you to pay how and when it’s most convenient for you. LUS even offers a budget billing program to make payments more predictable.

Step-by-Step Guide to Paying Online

Paying your LUS bill online through Quick Pay or My Account is fast, easy, and secure. Here is a step-by-step guide to paying online:

LUS Quick Pay

1. Go to www.lus.org and click on “LUS Quick Pay”

2. Enter your LUS account number and the account holder’s name

3. Select your payment amount and complete the payment details

4. Confirm your information and submit payment

5. You will receive a confirmation email from LUS

Quick Pay allows you to make one-time payments without creating an account. It accepts credit cards and e-checks.

LUS My Account

1. Go to www.lus.org and click on “LUS My Account”

2. Sign in with your username and password

3. Click on “Pay Bill” from the main account menu

4. Select the account and amount you want to pay

5. Complete the payment details and submit

6. Your payment will be reflected in your account immediately

With a My Account, you can view billing history, track usage, update account details, and enroll in paperless billing.

Paying by Phone, Mail, or In-Person

If you prefer to pay your bill offline, LUS offers several convenient options:

Pay by Phone

Call 337-291-8280 and select the pay by phone option. Have your account number ready. You can use a credit card or electronic check. Phone payments post to your account immediately.

Pay by Mail

Fill out the payment slip at the bottom of your paper bill and return it in the envelope provided. Mail your check or money order to:

Lafayette Utilities System
PO Box 4024-C
Lafayette, LA 70502

Allow 5-7 days for mailed payments to process. Do not mail cash.

Pay In-Person

Visit the LUS office at 2701 Moss Street or 1875 W Pinhook Rd to pay in person. Both locations have drive-thru and walk-in payment options. You can pay by cash, check, money order or credit card.

Budget Billing for Predictable Payments

If you want more predictable bills from month to month, consider enrolling in LUS Budget Billing. This program averages your costs over the past 12 months to determine your monthly payment. You’ll pay a fixed amount each month instead of fluctuating bills.

To qualify, you need 12 months of usage history and a zero account balance. Enroll through your LUS My Account or contact customer service. Budget billing smooths out seasonal spikes for more consistent payments.

Avoid Late Fees and Service Disruption

To avoid late fees and potential service interruption, make sure to pay your LUS bill by the due date listed. Bills are typically due within 15 days of being issued.

If you anticipate having trouble paying on time, contact LUS before the due date to set up a payment arrangement. Disconnection of services can occur after one missed payment, so it’s important to pay on time.

Get Account Alerts and Payment Reminders

LUS offers both email and text alerts to notify you when your bill is ready, when payment is due, when payment is confirmed, and in case of potential disconnection. These notifications can help you stay on top of due dates and avoid late fees.

You can set up account alerts through your LUS My Account or by contacting customer service. Enable notifications to get payment reminders right on your phone.

Payment Assistance and Billing Questions

If you need help paying your utility bill, LUS offers payment arrangements for customers facing financial hardship. You can also check if you qualify for LIHEAP, a federal program providing assistance for home energy bills.

For questions about the amount of your bill or other billing inquiries, LUS customer service agents are available by phone Monday to Friday from 8am to 5pm at 337-291-8280.

Paying Your LUS Bill is Fast and Easy

As the sole provider of electricity, water, and sewer services in Lafayette, Louisiana, LUS makes it convenient to pay your utility bills. From Quick Pay to automatic bank drafts, online to in-person, and text alerts to budget billing, they offer options to suit your needs.

Paying on time can help you avoid late fees, service disruption, and other penalties. Use this guide to choose the LUS payment methods that work best for your household or business. Taking just a few minutes each month to pay your bill helps keep your utilities on and budget in order.