The Top 25 LA Fitness Interview Questions To Prepare For

Getting hired at LA Fitness, one of the largest fitness chains in the US, can be a competitive process. With over 700 clubs across the country, LA Fitness is constantly looking to add dedicated and passionate fitness professionals to their team.

In order to stand out and make it through the LA Fitness interview process, it’s crucial to be prepared for the types of questions you’ll likely encounter. In this article, we’ll provide an overview of the LA Fitness hiring process and interview format. We’ll also dive into the top 25 most common LA Fitness interview questions along with tips and sample responses.

Overview of the LA Fitness Hiring and Interview Process

The typical LA Fitness hiring process consists of one or two rounds of interviews, depending on the position. Here’s a quick rundown of what to expect

• Initial Phone Screening For most positions, you’ll first have a preliminary 15-20 minute phone interview with an HR representative or hiring manager. This is focused on basic qualifications

• In-Person Interview: If you pass the phone screening, you’ll be invited for a face-to-face interview at an LA Fitness location. This is your chance to showcase your skills and experience. Expect situational and behavioral questions.

• Second Interview (if applicable): For management roles or candidates advancing to the next stage, a second round of interviews may take place, either on-site or via video. The focus is deeper skills assessment.

• Audition/Skills Test Positions like personal trainers or instructors often require an audition or skills test to evaluate abilities

• Reference Checks/Background Checks: Finally, LA Fitness conducts reference checks and background checks before extending a job offer.

Now let’s get into the types of questions likely to arise during the LA Fitness interview process.

25 Common LA Fitness Interview Questions and Answers

Questions About You and Your Interest in LA Fitness

1. Why do you want to work for LA Fitness?

   This opening question aims to understand your motivation for joining LA Fitness and assess your knowledge of the company. Focus on your passion for health and fitness, interest in LA Fitness’ approach, and how you can contribute to their mission. Back up your answer with specific details on the company.

2. What makes you a strong fit for this role and our company?

   With this question, the interviewer wants to see that you’ve done your research on LA Fitness’ culture and the role’s requirements. Highlight 2-3 relevant skills or experiences you possess that directly align with the position. Explain how your strengths would allow you to excel and add value.

3. What do you know about our company and products/services?

   Demonstrate your understanding of LA Fitness’ offerings, values, and competitive position within the fitness industry. Share details on their size, history, types of gym facilities, classes/amenities offered, membership options, and any recent news. This shows your genuine interest.

4. Why do you want to pursue a career in the fitness industry?

   Since passion and dedication are essential in this field, interviewers want to understand your motivations. Share when your interest in fitness began, what excites you about helping people achieve their goals, and how you plan to grow professionally. Convey enthusiasm.

5. How long do you envision yourself staying with LA Fitness if hired?

   With high turnover rates in fitness, they want commitment. Express your desire to establish a long-term career at LA Fitness, backed up by their stability, growth opportunities, and company culture being an ideal fit for you. Aim for 5+ years.

Questions About Your Skills and Experience

1. What health and fitness certifications or training do you currently hold?

   The ability to showcase concrete fitness knowledge and credentials is key. Detail any certifications, education, or training you’ve undertaken related to health, nutrition, training, instructing, and safety. Emphasize how it applies to the role.

2. Tell us about your previous experience in the fitness industry.

   Even if entry-level, discuss any roles at gyms, studios, camps, or as a trainer. Highlight transferable skills gained in customer service, sales, program development, equipment usage, and following safety protocols. Share achievements.

3. How would you describe your training or instructing style?

   This shows your training philosophy and approach to client relationships. Share your style – whether highly motivational, focused on custom plans, educating clients on technique, hands-on support, etc. Convey your commitment to client goals and safety.

4. How do you stay up-to-date on health and fitness best practices and trends?

   Lifelong learning is valued in fitness. Discuss reading industry journals, attending conferences and workshops, networking, social media, certifications, and how you implement new techniques learned into your existing programs and training.

5. Tell us about a time you had to quickly learn a new fitness class format or program. What steps did you take?

   Being adaptable is key in fitness as new trends emerge often. Share a specific example of proactively learning a new class style. Discuss seeking guidance from others, practicing ahead of time, using available resources, and asking for feedback.

6. Describe a time you went above and beyond for a client. What was the situation and outcome?

   This highlights your dedication to client satisfaction. Share a specific instance of exceptionally supporting a client, whether emotionally, adapting their program to overcome a plateau, or physiologically. Explain the reasons behind your extra effort and the long-term impact.

7. Tell us about a time you faced a difficult client or class participant. How did you handle it?

   Issues will occasionally arise, so they want to know you can respond professionally. Share an example of a challenging person and how you approached it – whether through empathy, communication, or seeking support from a supervisor. Convey you aim to create a positive experience.

8. What qualities do you believe are important to be a successful personal trainer or fitness instructor?

   This assesses your understanding of the skills truly needed to thrive in this role. Discuss qualities like motivating clients, patience, ability to individualize programs, safety focus, compassion, accountability, communication skills, and leading by example.

9. How would you go about designing a fitness plan for a client new to exercising?

   For client-facing roles, they want to understand your approach to programming. Discuss asking about their goals, medical history, assessing current abilities through movement and fitness testing, identifying problem areas, and using that data to create a comprehensive plan specific to their needs and constraints.

10. How would you handle a situation where a client wants to try an exercise or program you don’t believe is appropriate for them?

    Customer safety comes first. Explain you would have an open discussion on your concerns, educate them on potential risks, suggest safer alternatives, potentially bring in a supervisor, and, if needed, ultimately not proceed with any exercise you deem hazardous to a client based on your training and protocols.

Customer Service and Sales Questions

1. What does excellent customer service mean to you in a fitness environment?

   Fitness is an inherently service-focused business, so they want to ensure you can meet high membership expectations. Share that it involves clearly communicating options, addressing concerns promptly, maintaining a safe and welcoming facility, providing individualized attention, following up, and helping members achieve goals.

2. Tell us about a time you had to deal with an angry or difficult customer. What was the situation and how did you handle it?

   Issues will arise, so they want to see conflict management skills. Discuss empathizing, listening without interruption, apologizing for the situation, remaining calm, working to solve the issue, involving management, following up to ensure satisfaction. Position it as a learning experience.

3. You notice a member is using equipment incorrectly and also potentially dangerously. What would you do?

   Safety is paramount, so they want to ensure you’ll act. Discuss politely approaching them 1:1, using a non-judgmental tone, asking if they need any guidance and offering to demonstrate proper technique. If needed, involve a supervisor to further encourage compliance with protocols.

4. What strategies would you use to try to upsell a prospective new gym member to a higher membership level or personal training?

   While avoid being overly pushy, be prepared to discuss sales tactics like highlighting benefits of higher tiers, offering limited-time trial periods, suggesting a training package to fast-track results for new members, sharing testimonials, and focusing on value over price.

5. How would you go about trying to retain a member who is considering cancelling their gym membership?

   Member retention is key. Discuss probing on their reasons for canceling to see if any accommodation can be made, highlighting benefits and community feel, suggesting alternative classes or services, extending a special offer or discount as available, and following up frequently if they do cancel in hopes of rejoining.

Teamwork and Leadership Questions

1. Some people find collaborating with personal trainers or fitness instructors difficult if they have different training styles. How would you work effectively with other trainers and instructors?

   Acknowledge differences in style or approach may exist, but the priority is collaboration towards a shared mission and providing consistent experiences for members. Discuss