Kirkland’s is a leading specialty retailer known for its on-trend home décor and unique style. With over 370 stores across the country, Kirkland’s offers an exciting work environment for those passionate about home furnishings and delivering exceptional customer experiences.
If you have an interview coming up at Kirkland’s proper preparation will be key to landing the job. In this comprehensive guide, we’ll overview what to expect during the Kirkland’s hiring process common interview questions asked, and tips to help you craft winning answers.
Overview of Kirkland’s Interview Process
The Kirkland’s interview process typically follows these key stages:
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Application Screening: Kirkland’s reviews all applications and resumes for relevant skills and qualifications.
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Phone Interview: Candidates selected will complete a 30 minute screening interview focused on assessing experience, availability, and fit.
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In-person Interview: For corporate roles, there are often 2-3 rounds of in-depth, skills-based interviews at the Kirkland’s HQ.
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Group Interview: For store associates, you may participate in a group interview at a local store assessing teamwork skills.
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Background check: Kirkland’s conducts background checks and drug tests on candidates moving forward.
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Final Interview: This focuses on culture fit and determining compensation. You’ll meet directly with the hiring manager.
Throughout the process, the Kirkland’s recruiters and managers aim to create a conversational, welcoming atmosphere while evaluating candidates’ capabilities.
Kirkland’s Company Culture and Values
Here’s some background on Kirkland’s work culture that’s useful to know heading into your interview:
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Fun, fast-paced environment – Every day brings new products and new challenges. Kirkland’s values high energy team players who thrive in an ever-changing retail landscape.
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Focus on customer experience – The Kirkland’s brand is built around providing unique, personalized service. They look for people-pleasers who love interacting with shoppers.
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Teamwork – Collaboration between corporate and store teams is integral. Kirkland’s wants people who build partnerships and work together towards common goals.
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Creativity – Kirkland’s prizes those who think outside the box. Taking risks and trying new things is encouraged.
Demonstrating your alignment with these cultural pillars can help you stand out.
Most Common Kirkland’s Interview Questions and Answers
Let’s look at some of the most frequently asked Kirkland’s interview questions along with winning sample answers:
Customer service questions
Q: How would you handle an unhappy customer?
A: I would first listen carefully to understand the root of their dissatisfaction. I’d then apologize sincerely for any trouble while remaining positive. If possible, I’d try to resolve the issue directly whether that means replacing a damaged product or finding an alternate item they are happy with. However, if needed, I would get a manager involved to help determine the best solution and ensure we turn the negative experience into a positive one. Follow-up would also be important to confirm their satisfaction.
Q: When have you gone above and beyond for a customer?
A: In my previous retail job, we had a regular customer who mentioned her upcoming baby shower where she needed to buy decorations. I offered to personally shop for her andeven come to the event early to help set up everything, knowing how stressed she was trying to pull it all together. She was so appreciative of the extra effort in making her event special. I love adding those personal touches.
Motivation and strengths questions
Q: Why do you want to work for Kirkland’s?
A: I’m attracted to Kirkland’s unique products, lively stores, and emphasis on customer experience. I appreciate that no two days are the same given the constantly changing inventory. I believe my natural creativity paired with my retail background makes me a great match to join the Kirkland’s team. I get excited about home décor and think working in such an inspiring environment would be very rewarding.
Q: What strengths would make you a great addition to our team?
A: I’m very outgoing and thrive in energetic retail settings like Kirkland’s. I know how to engage customers in friendly conversation and recommend home décor items tailored to their needs. My strong work ethic also enables me to tackle any task efficiently, whether it’s processing shipments or merchandising displays. Most importantly, I’m a true team player willing to pitch in and support my colleagues whenever needed to achieve collective goals.
Situation and behavioral questions
Q: How would you promote a new product line in our store?
A: I would take a creative approach to merchandising the new line in a focal display at the storefront to capture attention. This could incorporate bright signage and decor elements reinforcing the product’s unique features. I’d ensure the sales staff is knowledgeable about the line so they can proactively inform customers and answer questions. We could even hand out themed samples related to the products to generate buzz. I know the power of appealing visuals and education in sparking interest in new offerings.
Q: Tell me about a time you had to rapidly change priorities to meet a deadline.
A: When I was coordinating a window display changeover for an upcoming sale event, I had my schedule and tasks planned out in detail. However, the product shipments ended up being delayed at the last minute due to weather. With the deadline for the window changeover approaching, I had to quickly pivot. I re-prioritized what elements could be prepared and focused my energy there while adjusting the schedule. I also coordinated with other team members to find help putting together the aspects that didn’t require the delayed inventory. In the end, we accomplished the changeover beautifully despite the last minute challenge.
Retail and customer-related questions
Q: What strategies do you use to drive add-on sales?
A: I leverage a few key techniques – first, asking probing questions about the customer’s broader project or intended use for the main item they are purchasing. This helps me suggest complementary pieces from décor to accessories they may not have thought of. Secondly, I keep an eye out while ringing up their initial purchase for any relevant cross-selling opportunities. If they are buying candlesticks for instance, I may mention we have taper candles that pair nicely. Finally, sharing current sales and promotions on related products incentivizes them to make additional purchases.
Q: How do you stay energized and engaged during an 8 hour shift?
A: Taking short breaks helps me recharge – whether it’s getting a quick snack or just stepping outside for some fresh air. I also make a point to regularly interact with co-workers which gives me a mental boost. When tasks allow, I’ll switch it up between working the floor, handling stock, and managing displays. Variety keeps me motivated. Most of all, I feed off the energy of our customers. Assisting shoppers and making recommendations energizes me to provide excellent service from open to close.
For manager candidates
Q: What qualities make an effective retail manager?
A: I believe the top qualities are being results-driven, an excellent communicator, and a hands-on mentor. Successful managers set clear goals and metrics for their team then provide the resources and guidance needed to achieve those objectives. They keep store teams aligned through constant communication and information sharing. Outstanding managers also take time to coach team members one-on-one, sharing their experience and nurturing talent. With these leadership traits, managers empower their staff and drive the overall store performance.
Q: How would you handle underperforming associates?
A: I would first have a candid conversation focused on identifying the obstacles keeping them from meeting expectations. I’d then work collaboratively on an improvement plan with clear key performance indicators and timelines, making myself available for support. Providing additional training or job aids helps bridge knowledge gaps if needed. However, if there is no improvement after reasonable time, I would enforce accountability measures from warnings to termination if warranted. Removing ineffective team members uplifts overall staff morale, productivity and service levels. The key is balanced patience and high standards.
Tips for Acing Your Kirkland’s Interview
Here are some closing tips to help you have a successful Kirkland’s interview:
Demonstrate passion for home furnishings – Convey genuine enthusiasm for décor and the vibrant retail experience Kirkland’s provides.
Do your research – Study the company website and visit local stores to understand the products and brand persona.
Have retail stories and examples ready – Use actual stories of providing great customer service, resolving issues, merchandising displays or managing teams.
Ask thoughtful questions – Inquire about new product lines, Kirkland’s expansion plans, and training programs to show engagement.
Mind your body language – Maintain confident, approachable body language with good eye contact and posture.
Send a follow-up note – Reiterate your interest and qualifications after the interview.
With the right mix of retail know-how, interview preparation, and a passion for home furnishings, you’ll be positioned for success in landing your dream role at Kirkland’s. Use these tips to boost your confidence and wow hiring managers with your experience and dedication. Best of luck with your
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FAQ
How long does it take to hear back from Kirkland?
What questions are asked at the famous brands interview?
What questions do they ask at Kirkland’s?
I interviewed at Kirkland’s 1. They will ask you to use your imagination to set up home decor for a certain area of your house. For example, imagine how your porch would look like. 2.
What is the interview process like at Kirkland?
Interviews vary depending on the role but typically are multi-round, one-on-one meetings with key position stakeholders. Most often the interview process begins with an initial phone call with a Kirkland recruiter followed by in-person interviews. Interviews for certain positions begin with assessment testing.
Is Kirklands a good job?
Good for a starter job, but be warned. The management at this Kirklands is horrendous, they’re super unprofessional and gossip about everyone. On top of that, the employees get a maximum of 6 hours in a week. Fun but can be boring. Really easy going job.
What does Kirkland have to offer?
Take advantage of all downtown Kirkland has to offer simply by walking out your door, or kick back and relax in your new home and enjoy spectacular views of Lake Washington and the Seattle skyline.
