Preparing for Your Justice Just for Girls Interview: Top Questions and Answers

Getting hired at a popular tween fashion retailer like Justice Just for Girls can be a competitive process. With its focus on building confidence and celebrating individuality in young girls, Justice has built a strong brand reputation since 2004.

As a job seeker, you need to stand out during the Justice interview process. Understanding the company’s culture and being ready for commonly asked interview questions can help you make a great impression.

In this article, we’ll explore some of the key questions asked during Justice Just for Girls interviews. You’ll find tips on how to prepare winning answers that highlight your customer service skills and fit with the Justice brand.

Overview of Justice Just for Girls

Justice is a specialty apparel and accessories retailer catering to girls between the ages of 6-12. With over 900 stores across America and Canada, it offers trendy and stylish clothing, footwear, jewelry, bags and lifestyle merchandise.

The company focuses on empowering tween girls and helping them build self-confidence through fashion. Its mission is to celebrate the uniqueness of every girl while providing age-appropriate styles.

Justice is owned by Ascena Retail Group which also owns brands like Ann Taylor LOFT, Lane Bryant and others. The company culture emphasizes individuality, self-expression and building genuine customer relationships. Employees are expected to be energetic, enthusiastic and passionate about the Justice brand.

The Justice Interview Process

The Justice interview process typically involves:

• An initial phone screening with the store manager
• One or more in-person interviews
• “Meet and Greet” group interviews in some cases
• Personality and aptitude tests
• Videos or training booklets for new hires

The interviews aim to assess your customer service skills, selling abilities, fashion knowledge and fit with the brand’s culture. Expect situational and behavioral questions that test your judgment in retail scenarios.

Be upbeat, friendly and genuine throughout the process. Justice looks for candidates who are excited about the brand and committed to delivering great experiences for every girl.

Top Justice Interview Questions and Answers

Here are some of the most common Justice interview questions along with suggestions on how to craft strong responses

1. Why do you want to work for Justice?

This question tests your understanding of the Justice brand. Show your passion for their mission of empowering and inspiring tween girls.

Sample Answer: I’m excited to work for Justice because I strongly believe in your mission of helping girls build confidence through self-expression. Fashion played a big role in finding my own voice as a teen. I love that Justice celebrates individuality and caters to the unique style of every girl. If hired, I’d be thrilled to help our customers cultivate their sense of self.

2. How would you handle an angry customer?

With this behavioral question, interviewers want to see your conflict resolution skills. Describe how you’d calmly resolve the situation.

Sample Answer: First, I’d listen carefully without interrupting to understand why they are upset. I would then apologize sincerely for their experience. Next, I’d see how I can resolve the issue in a way that satisfies them, whether that’s a refund, exchange or coupon. Finally, I’d thank them for bringing this issue to my attention and assure them we will learn from this experience.

3. A tween girl can’t decide between two popular outfits. What would you do?

Here, they are testing your ability to guide indecisive customers. Share how you’d politely help narrow down options.

Sample Answer: I would point out the key differences between the two outfits in terms of color, style and fit. I’d suggest choosing the one that makes her feel most like herself. If she’s still undecided, I’d propose mixing and matching pieces from both outfits to create a personalized look she loves.

4. How do you stay up-to-date on tween fashion trends?

This question evaluates your passion for fashion and ability to relate to the Justice customer. Share resources you use to track trends.

Sample Answer: I’m constantly browsing tween fashion blogs and magazines like Girls’ Life. I also follow popular tween influencers on Instagram who are setting the trends. Whenever I’m out, I make mental notes of styles and outfits tweens are wearing to stay on top of what’s hot.

5. Tell me about a time you went above and beyond for a customer.

Use a real example to highlight your dedication to great service. Focus on how your actions made the customer’s day.

Sample Answer: A busy mom came in with her daughter looking for a specific Justice hoodie in a size Medium. When I checked, we were out of that size. I knew how disappointing that would be, so I called other nearby stores until I found one that had it in stock. I placed it on hold and let the customer know she could pick it up. She was so grateful that I made the extra effort to get the exact item she wanted.

6. A customer wants to return an item with no receipt. What would you do?

This situational question tests your understanding of store policies. Stick to policy but assure you’d make it easy on the customer.

Sample Answer: While our official policy is to only accept returns with a valid receipt, I understand sometimes people misplace them. In this case, I would politely explain our policy and offer to do a merchandise credit or exchange if the item tags are still attached. My goal would be finding a solution that satisfies the customer as well as adheres to our guidelines.

7. How do you build genuine relationships with customers?

This question evaluates your ability to cultivate customer loyalty, an important goal for Justice. Share how you’d get to know shoppers on a personal level.

Sample Answer: I try to make a connection with each girl who comes in by asking friendly questions about her unique style or favorites from our collection. When a regular customer comes in, I make sure to greet them by name and ask about the outfits they’ve bought before. I also try to capture details like birthdays or interests they mention to personalize their subsequent visits and build rapport.

8. How would you drive sales during slow periods?

Retailers need team members who can boost sales even during tough times. Discuss smart techniques you’d implement.

Sample Answer: When the store is slow, I would ramp up engaging with customers on the floor to encourage purchasing. I’d mention current promotions or suggest pieces from our latest collections they might like. I would also take the opportunity to reorganize displays to highlight top-selling items and style mannequins with on-trend outfits that spark interest.

9. Tell me about a time you had a conflict with another co-worker. How did you handle it?

Share a real example that demonstrates your maturity, empathy and conflict resolution ability. Focus on the positive outcome.

Sample Answer: When I was part of a big team project in college, I had a disagreement with a teammate over our strategy. Rather than argue, I sat down with them one-on-one to understand their perspective. By having an open discussion, we realized we both had the team’s best interests in mind. We compromised on a new plan that incorporated both of our ideas. It taught me how effective clear communication can be in resolving conflicts.

10. Where do you see yourself in 5 years?

With this question, show you have long-term growth goals aligned with Justice. Convey your interest in taking on more responsibility over time.

Sample Answer: In 5 years, I hope to take on more leadership within the store, whether as an assistant manager or visual merchandiser overseeing exciting displays. My ultimate goal is to learn all aspects of managing a high-performing Justice location known for excellent customer engagement and sales. I’m committed to growing my career with Justice in the years to come.

How to Prepare for Your Justice Interview

• Research the Justice website and visit stores to become familiar with products and brand personality
• Practice upbeat, friendly responses that highlight your passion for the brand
• Prepare stories of great customer experiences you’ve delivered
• Review your availability and flexibility since variable schedules are common
• Bring your winning smile and confidence to mirror the Justice culture

By understanding the Justice interview process and common questions ahead of time, you can go into your interview relaxed, prepared and ready to show you’d make a stellar addition to their team. So take the time to practice and think through your own experiences that reinforce the qualities Justice is seeking.

Remember, they want candidates who aren’t just passionate about fashion, but truly care about uplifting and empowering the lives of girls. If you can convey that sincerely, you’ll be in a strong position to land the job and begin your rewarding career with this beloved brand.