ITSM vs. ITIL and DevOps: What’s the Difference?

ITSM describes how a given organization manages its IT services, whereas ITIL is a framework for ITSM, prescribing a specific set of processes and guidelines for the provisioning of IT services. The difference between ITSM and ITIL can be further understood by looking at how the two concepts have evolved.


Benefits of using ITSM

Organizations using ITSM can experience an increase in productivity. As a result of this procedure, fewer ineffective IT efforts are made, which lowers costs. Some other benefits of using ITSM include:

What is ITSM?

The method an IT team employs to manage its information systems and produce value for customers is known as ITSM. This includes tasks a company completes to develop, provide, run, and maintain IT-related services. For instance, a business may choose to address IT issues before they disrupt customers. Delivering IT as a service and ensuring that the company uses the appropriate people, processes, and technology to achieve its objectives are the two main objectives. Common components found in ITSM software include:


Although the terms ITSM and ITIL are frequently used interchangeably, they have different meanings. Here are some of the differences between ITSM and ITIL:


ITIL is a commonly used framework of ITSM. This indicates that while ITIL is a subset of ITSM, not all ITSMs do so. Companies that currently use ITSM may decide to switch to another type of framework, such as COBIT, a framework for managing IT enterprise, in the future. An organization manages its IT services through ITSM, and one framework they can use for this is ITIL.


Another way ITSM and ITIL differ is their focus. ITSM tends to be micro-focused internally to the IT department. However, ITIL is more macro focused on the overall business. Similar to how ITSM explains “what” occurs and ITIL explains “how,”


Project management, for example, is a focus of ITSM, whereas ITIL is more concerned with cost-effective tactics. The phases of the IT service lifecycle are covered by ITIL’s components. However, ITSM is more focused on how a business manages its technologies to provide customers with useful services.

What is ITIL?

Information Technology Infrastructure Library (ITIL) is a set of best practices that aids organizations in matching their needs with IT services. This library had more than 30 books when it was first established by the British government’s Central Computer and Telecommunications Agency (CCTA). Presently, ITIL consists of the following five essential parts, or books:

Benefits of using ITIL

Like ITSM, ITIL promotes efficiency and effective organization. Implementing this framework enables IT teams to address compliance concerns and enhance the caliber of their IT services. Other benefits of using ITIL include:

What is DevOps?

DevOps is a framework that combines cultural philosophies, tools, and practices to enhance a company’s capacity for rapid product delivery. Its name comes from combining the words development and operations. DevOps’ primary objective is to get the IT team to collaborate so that bug fixes, software updates, and features can be delivered quickly. Collaboration, automation, integration, continuous delivery, and testing are used in this strategy.

ITSM vs. DevOps

Since ITSM examines all facets of customer engagement, it tends to have a wider focus than DevOps. The following are some other ways ITSM differs from DevOps:


One distinction between ITSM and DevOps is the focus of each discipline. ITSM is more process-intensive, whereas DevOps is people- and technology-intensive. Due to this, smaller and mid-sized businesses typically succeed with DevOps, while larger businesses typically succeed with ITSM. While DevOps favors speed, ITSM frequently values stability over speed.

Speed of change

DevOps, in contrast to ITSM, strives to quickly adapt to changes in IT operations. This entails recognizing incidents as soon as possible so that they can respond appropriately and implement any necessary changes. However, ITSM is more focused on producing high-quality products for end users and less concerned with speed.


Another distinction between ITSM and DevOps is the hierarchical structure of ITSM, with the IT managers creating policies. DevOps tends to be more collaborative and encourages members to suggest potential solutions to issues. For those who use DevOps, this increases their application development flexibility. Team members take charge in DevOps, whereas ITSM adopts a more centralized control strategy.

Benefits of using DevOps

Through the use of automation and quick feedback cycles, DevOps can assist businesses in achieving quicker delivery times. Consequently, businesses using this framework can enhance customer experiences. The following are some benefits of using DevOps:

Please be aware that Indeed is not affiliated with the business mentioned in this article.


Is ITSM and ITIL same?

The simplest response is that ITSM is the actual practice of managing IT operations as a service, while ITIL is a set of best practices that serve as guidance for ITSM. However, that only addresses the fundamentals.

What is ITIL and ITSM processes?

To maintain a profitable business, ITSM is used to plan and manage system changes, whereas ITIL integrates IT with the target business and offers services to its clients. Definition. The best practices of ITSM are taught by ITIL. Management of services to be delivered to customers.

Is ServiceNow ITSM or ITIL?

Using ITIL best practices, ServiceNow, the leading ITSM platform in the market, was created. That means that when you implement ITSM using ServiceNow, ITIL best practices are automatically incorporated into your business processes.

What does ITSM stand for in ITIL?

IT service management (ITSM) is a strategic method for planning, implementing, overseeing, and enhancing how information technology (IT) is used within an organization.

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