Issue Management: 5 Steps for Creating an Effective Process

Issue management is the process of quickly identifying and addressing any problems that occur over the course of a project or within an organization. This involves documenting the issues and resolving them through careful review and consideration of all relevant information.

What is Issue Management? | Introduction to Issue Management | Invensis Learning

Benefits of issue management

A structured approach to issue management has a number of advantages, such as:

Improved organization

The process of resolving the issue is made more organized by knowing who handles each issue and its status. By doing this, each issue is attended to and the project manager is aware of the appropriate people to contact. If each incident is documented, it is also simpler to review recent and past problems.

Easier issue assessment

Project managers can better allocate resources by determining the severity of a problem. The resources required to resolve the issue can be made clearer by documentation and a supervisor who has been assigned to it. Project managers can deal with problems more quickly and return to working on other tasks by making it simpler to gauge the seriousness of issues.

Better decisions

Project managers and issue managers can make better decisions about how to foresee future difficulties by conducting issue assessments. This is due to the fact that whenever a problem arises, they will have more information to gather and document. After discussing options with one another or with their team, they can put the best solution into action.

Faster results

Project managers frequently want to address problems within their projects as soon as they arise. Team members can report issues more effectively when there is a set framework for issue management. The issue manager can then delegate the task to someone for resolution thanks to a simplified reporting procedure.

What is issue management?

The process of handling any issues that arise during a project or within an organization is known as issue management. It’s crucial to address problems as soon as they occur in order to minimize their negative effects. Project managers do this by putting in place a framework for handling any potential issues. This entails evaluating the problem’s seriousness and looking into the best available solutions.

Some common types of issues include:

When to use issue management

Project managers use issue management during most projects. Before the project starts, they create a framework, and they use that framework when problems arise. Due to the fact that it fosters a more coordinated approach across the board, project managers can use it for problems of all sizes.

For problems within a company, an issue management system can also be used. For instance, a manager might set up an issue management system where staff members can log problems they encounter at work, like sluggish internet or a malfunctioning heating system. As a result, the manager has a record of any issues and can systematically address them as they arise. This enables them to enhance employee experiences and maintain employee satisfaction.

Although issue management methods vary, they typically involve the following steps:

1. Create a log

It is simpler to follow the resolution process when a manager or team member keeps a log in which they can record each issue. This log includes crucial details like the problem’s nature, severity, and date of occurrence. Project managers may assign the task of issue tracking to a select few team members or have each team member add issues as they come up, depending on the size of the team working on the project. The project manager may use issue management software or just a simple document as the log.

2. Assess the issue

The project manager is informed about the issues’ severity by performing an issue assessment. There are some issues that must be resolved right away, while others require less immediate attention. Knowing the severity of a problem allows the project manager to decide more effectively how to address it, such as how much time or resources are needed.

3. Assign responsibility

By assuming responsibility for the problem, you can be sure that someone will put a fix in place. By assigning the problem to one person or team, you decrease the likelihood that the group will forget about it or that several people will try to implement various solutions. Project managers may assign responsibility for a problem publicly so that everyone is aware of the designated issue manager.

4. Track progress

Project managers may monitor the progress of designated team members to make sure they are resolving problems. This usually entails getting in touch with the accountable party and asking for updates. The assigned issue manager may also have a place in the issue log or issue management program where they can post updates.

5. Close the issue

The project manager closes the issue once the issue manager has resolved it by noting this information in the log. This eliminates it from the list and enables the team to concentrate on other tasks. It also conveys to all other parties involved that the problem is no longer a problem.

Understanding issues vs. risk

Although issue management and risk management are very similar, managers carry out these tasks at different times. An issue is a negative impact that is already happening, whereas a risk is a potential negative impact. As a result, issue management takes place when a problem arises, while risk management typically occurs before a project begins.


What is meant by issues management?

Taking these six steps can help support a robust issue management process:
  • Identify the issue. …
  • Vet the issue. …
  • Determine treatment. …
  • Track remediation progress. …
  • Validate completion. …
  • Document the process.

What is the Six Step issues management process?

Issue management is the process of identifying and resolving issues. Lack of materials, technical difficulties, staffing issues, or supplier problems could all negatively affect your project.

What is the primary goal of issue management?

First Approach  The six-step issue management process.  Environmental scanning and issues identification. Issue analysis, issue prioritization, issue ranking, issue response, issue implementation, issue evaluation, and issue monitoring

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