- How do you handle difficult patients? …
- What process do you follow when managing daily tasks? …
- What criteria do you use when recruiting hospital personnel? …
- How has your administrative skills contributed to the efficient functioning of daily activities?
Managing a hospital is a complex and challenging task. That’s why many hospital administrators have advanced degrees in business, health care administration, or public health.
If you’re interviewing for a hospital administrator job, you’ll likely face a range of questions about your experience in health care and your management skills. In this guide, you’ll find sample questions and answers that will help you prepare for your interview.
Healthcare Administration Interview Tips
6 Health Administrator Interview Questions and Answers
As a health administrator, how will you communicate with various departments in hospitals when an issue occurs?
Health administrators must be able to communicate their findings among various departments, especially when there are pressing issues. The different departments can range from sanitation to the hospital board. This professional must be efficient when it comes to giving timely reports via emails to department heads and at meetings and when visiting different areas of the facility. The health administrator must also communicate clearly and directly.
What to look for in an answer:
- Clear plan for handling complicated situations
- Ability to display the cost modification required efficiently
- Sound understanding of applying and explaining an analysis
What qualities, traits and skills distinguish you from other health administrators?
The candidate will likely have an impressive resume for this position; not only are you trying to verify their qualifications, but you also want to hire the one who can offer the best fit for your organization. With this question, you will gain more insight into the interviewee’s experience and determine how those distinctions will work for your organization. A candidate may reveal their values and priorities, so you can assess whether those values match those of your hospital or facility.
What to look for in an answer:
- Ability to meet tight deadlines
- Desire to always maintain a tight operation
- Ability to handle unforeseen and critical situations
When you are piled up with work and need to meet deadlines, how will you handle the situation?
When it comes to medical centers and hospitals, you want more from a health administrator than just to keep the operation afloat day by day. You want to determine whether this person can handle various situations efficiently when they have a ton of work to do and tight deadlines to meet simultaneously. Let the candidate know that this task will be expected of them at their new position.
What to look for in an answer:
- Ability to organize the work from most crucial to least
- Plan to designate responsibility
- Willingness to work hard to meet each deadline
How will you go about implementing changes that occur in some health regulations to the organization?
Health regulations often change, and these regulations can be intensified in medical organizations. Implementing change management skills is especially imperative when it comes to hospitals or other huge medical centers. Change management skills may include transitioning teams, individuals and organizations by redirecting business processes, budget allocations, resources and other aspects of the facility as needed.
What to look for in an answer:
- Ability to handle problems between departments
- Devotion to helping employees with changes
- Dedication to keeping the business afloat during changes
How will you handle coordinating daily operations when you are short on staff?
All businesses with employees run the risk of being short on staff, and this is very likely to happen in the medical field with regular shortages of nurses and specialists. This situation can be very intense and disorderly for medical organizations that run at a fast pace. An experienced, top-notch health administrator should have some insight into how to handle the situation at your facility.
What to look for in an answer:
- Commitment to staying calm
- Strong organization skills
- Desire to form trusting relationships with employees
What would you say are some of the most common health ailments in the local area? What initiatives would you enact to promote healthy choices and facility offerings?
Health administrators have a responsibility to anticipate health needs in the area surrounding their facility to best serve local citizens. This question allows interviewers to gauge a candidate’s knowledge of common conditions or illnesses in the area. It also allows interviewers to learn more about a candidate’s outreach and marketing efforts to connect their facility with members of the local population.
A candidate’s answer should emphasize:
- Ability to engage with the public
- Commitment to local health research
- Motivation to create health programs as a part of facility operations
Here is one example of a quality candidate answer:
When was a time you had to deal with a disagreement with a coworker? How did you handle it?
Healthcare administrators often work as a team. They may also work with people from multiple departments across their organization. Therefore, an interviewer may ask this question to understand how you respond to interpersonal conflict. This can be an opportunity to showcase your conflict resolution, problem solving and communication skills. To answer this question, think of a time when you dealt with a conflict with a coworker, but focus on the steps you took to resolve the problem.
Example: “When I first graduated, I accepted an assistant administrator position. Because I was new to the position, I expected a lot of supervision and feedback from my manager. However, he rarely made himself available for me to request feedback on my work. Eventually, I scheduled a meeting with him and explained how the lack of feedback made me feel uncertain about my work. It turned out, he was also new to his position and didnt know how much feedback I expected. We had a productive conversation and developed a feedback system together that improved my work and my confidence.”
How would you define a successful administrator?
With this question, the interviewer may want to understand how you perceive success and how you see your professional qualities contributing to your success. To answer this question, consider the most important accomplishments for healthcare administrators. You may also provide an example that illustrates why you define success the way you do.
Example: “I believe a successful healthcare administrator is one who prioritizes patient outcomes at every level of administration. The job of a healthcare administrator is to ensure that patients receive the best quality of care from their organization, and that means implementing policies, managing budgets and developing an exceptional team of practitioners to deliver excellent service.”
Here are some general questions an interviewer may ask to get to know your personality, work habits and interests:
Healthcare Administrator Interview Questions:
Highlights the candidate’s experience working with confidential records.
How would you handle a difficult employee or patient?
Tests the candidate’s communication and people skills.
You noticed that a department is going over their monthly budget every month. How do you resolve this issue?
Tests the candidate’s experience working with department budgets.
Tell me about yourself?
Ans. For Experienced individuals start greetings and your name, where you are from, your most relevant experience, your organizational achievements, and promotions if any. Lastly, give a proper conclusion.
For freshers, start with greetings and your name, where are you from, your educational qualification, your achievements in academics. If you are from a reputed university then name the university. Your short-term and long-term objectives and finally wind up with a proper conclusion.
How will you communicate with different departments when there is an issue?
Ans. Communication is one of the significant functions in the organization. It helps the organization to maintain efficiency and productivity. In a hospital, administration communication is very important as it impacts the lives of people. Accurate and efficient communication between departments builds trust within the organization.
To make proper communication between departments we should create a common language and an online platform. Give each division a comprehensive perspective on the organization and let them participate in a shared objective. Empower sharing of data around the common destinations by having inter-departmental gatherings headed by the administration
Top 30 Hospital Administration Interview Questions
Below is the list of top 30 Hospital Administration Interview questions and answers that you can use in your preparation. For simplicity, the questions are grouped into 3 categories – General, Background Experience, and Advanced administrative concepts.
You should be able to provide an overview of your education-related to Hospital Administration. You will explain how you started your career in Hospital Administration and your major accomplishments till your current stage. Always highlight how you gained new skills and experiences along with your career up to this point. Highlight your accomplishments and awards that you may have received. Share only your work-related details in a story format to keep it interesting.
You should give an honest answer here about your motivation to become a Hospital Administrator. You can mention the management skills and challenges that you can learn in the job. In order to perform well in the Hospital Administrator interview, you should prepare your answer in advance. You can highlight your satisfaction in participating in a noble cause of attending to patients and seeing them get better.
This question helps the interviewer to know your perspective on the definition of “success” in a Hospital Administrator role. The answer to this question should be about the professional qualities that make a Hospital Administrator ensure that patients get the best and most appropriate healthcare in an affordable way. You may also provide examples of prior experience in handling difficult situations in the hospital.
You can explain the important qualities that make a successful Hospital Administrator. Some of the important qualities are:
Any hospital administration interview is incomplete without this question. The interviewer tries to understand the reasons you are leaving your current job. Your answer should focus on what you will bring to the new role and how it is important for your growth in terms of skills, responsibilities, or compensation.
The interviewer needs to understand the career goals that you have set for yourself. This will show that your move to the new job is a part of a well-thought-out plan. You should be able to convince the interviewer that you have well-defined career goals and you are working to achieve them. Typical examples of career goals for Hospital Administrators are:
You may encounter this hospital administrative interview question many times. The interviewer is keen to know how well you know yourself. It is also a means to understand your honesty and sincerity. You must not use the standard answers provided in many online hospital administration interview questions and answers sets. You can specify your strengths that seem relevant to the job. For e.g. communication skills, experience in similar settings, smart working techniques, etc. In terms of weaknesses, you may mention your weaknesses but also highlight how you are trying to overcome the same.
This question enables the interviewer to understand the reasons why the candidate wants to join and how serious he/she is about this job. You can align your career aspirations with the job roles and responsibilities. Also, you can highlight how your personality and attitude is a fit for the values and culture of the hospital.
This is a very common hospital administration interview question to assess your confidence and your suitability for the position. You should answer this question with facts and should not seem boastful or meek. You should present how your skills and experience make you a perfect fit for the job role. Instead of comparing with other candidates, you must focus on the unique qualities that you bring to the hospital organization.
This is a typical hospital administration interview question. A hospital works 24/7 and hence there may be situations where the Hospital Administrator needs to be available at different times. Hence, he/she may need to work in shifts. You can express your willingness for such duty or be able to explain any constraints honestly as to why you will not be in a position to work in shifts.
What are the 10 most common interview questions and answers for administrators?
- QUESTION: How do you handle stress?
- QUESTION: Why do you want to be an administrative assistant?
- QUESTION: What computer skills do you have?
- QUESTION: Tell me about a time when you had to deal with a difficult client or customer.
- QUESTION: How do you stay organized?
- Get more answers.
What are at least 5 key responsibilities of healthcare administrators?
- Develop work schedules for staff and physicians.
- Manage facility finances.
- Manage patient fees and billing.
- Improve facility efficiency and quality.
- Ensure that the facility complies with all laws and regulations.
- Train staff members.
What are the top 3 challenges facing hospital administrators?
- Medicaid Payments. The most recent and probably the biggest challenge faced by hospital administrators is the management of Medicaid payments. …
- Changes in Pay Structure. Changes in the pay structure also pose new challenges. …
- Shortage of Healthcare Professionals.