insomnia cookies interview questions

Interviewing for a role at Insomnia Cookies can be exciting and nerve-wracking. As a potential employer, you want to make sure you ask the right questions to help you get a better understanding of the candidate’s skills, qualifications, and overall fit. To assist in the interview process, this blog post will provide you with information on some of the most important questions to ask when interviewing for a role at Insomnia Cookies. The questions in this blog post are intended to help you evaluate the candidate’s potential to make an effective contribution to the team and to your company’s success. Additionally, these questions will provide you with an opportunity to get to know the candidate on a more personal level and to determine if they have the professional background necessary to excel in the position. With these insights, you will be able to make an informed decision when selecting the best person for the job.


What candidates say about the interview process at Insomnia Cookies

  • It took about 5 days before I got a callback, and the interview was set for the following day. Very casually just chatted and questioned me while I was seated at a table. Shared on April 16, 2022 – Cashier – Muncie, IN.
  • I was eager to start working for this company, but I wasn’t as excited as I was when I attended an on-site interview. Disappointment does not describes the experience. Extremely impolite and unprofessional considering… Shared on August 9, 2020 – General Manager (GM) – Boston, MA
  • Shared on August 1, 2020 – Store Manager – Boston, MA – No procedure and disorganized

What advice do candidates give for interviewing at Insomnia Cookies

  • Clear communication. Shared on October 29, 2022 – Chicago, IL, Bike Delivery
  • Be yourself, just keep it simple and professional. Keep it simple shared on October 13, 2022 by the shift leader in Chicago, Illinois
  • Stay calm 😌. it the best job I ever had . stay focused 💯. On July 29, 2022, you shared this with the Maintenance Supervisor in New York, NY.

How candidates received their first interview at Insomnia Cookies

  • Very easy going and straight forward. It was shared on December 29, 2019 for no more than 45 minutes.
  • Applied On indeed & they called the next day. I actually had an interview scheduled for today, but no one showed up to conduct it. Very unprofessional company. Shared on March 4, 2019.
  • Shared on March 3, 2018 via email and phone with the general manager of Midwest South

Interviews for Top Jobs at Insomnia Cookies

Customer Service Representative Interview


I applied online. The process took 4 weeks. I interviewed at Insomnia Cookies


I applied online and after not hearing anything for a month, I thought I was rejected. I received an email asking for my availability for a phone interview. After providing availability, I was scheduled for a 30 min call. The person doing the interviews is actually the person who facilitates the training. The lady said she liked me and thinks I’d be a good fit and she’d like to move forward. I was sent a PDF with a variety of questions such as how would you note this on the account, use the website to answer product questions, correct spelling mistakes, etc. After that was passed, I was called to schedule a second interview with one of the night managers. Although polite, the manager seemed absentminded and asked basic questions that one might think would have been reviewed during the application review before employer contact was even made. Despite positive feedback from the manager, it wasn’t clear if I should be expecting an offer and no timeframe for follow up was given. What strikes me as odd is that the company is not forthcoming with the pay rate. I had to ask on both interviews. The rate on their ad says based on experience, but that doesn’t prove to be true because the hourly rate is very low and doesn’t seem to have accounted for cost of living.

Interview Questions

  • A customer bought cookies for his college-bound son, but there were 3 missing. How would you handle it?.

Bakery Clerk Interview


I interviewed at Insomnia Cookies


Super unprofessional, interviewed talked mostly about themselves and their personal dramas. I couldn’t even begin to tell you what the process was because there wasn’t one. Weirdest interview I ever had.

Interview Questions

  • What was your work experience

Example: “At my previous job, we once had an order that had to be delivered within 30 minutes of being received. Unfortunately, we were short one person that day because our delivery driver called in sick. We were able to meet the deadline because I offered to personally deliver the cookies. ”.

Example: “At my previous job, I worked in a fast-paced environment and was in charge of baking cookies all day.” Because of the pace of that job, I had to multitask between various tasks to make sure that every cookie was delivered on time. As long as I receive clear instructions, I am sure that I can adapt to any situation. ”.

Examples include the chocolate chip cookie, oatmeal raisin cookie, and peanut butter cookie from Insomnia Cookies. Additionally, I once used your delivery service because I couldn’t find the time to visit the bakery myself. I felt better when the delivery person showed up on time carrying my warm cookies. ”.

Example: “Once, a disgruntled customer called me at two in the morning because they weren’t happy with their cookies. I expressed my regret for any inconvenience and inquired about additional ways I could make it up to you. The customer requested only a refund, so I granted it and instructed them to keep the remainder of their order free of charge. ”.

I applied for this job because I’m a huge fan of Insomnia Cookies, for instance. I appreciate that you make door-to-door deliveries of warm cookies at all hours of the night. My expertise in customer service would be a great asset to the team, and I’m thrilled to work for a business that is so dedicated to offering top-notch customer service. ”.

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insomnia cookies interview questions

insomnia cookies interview questions

Headquarters1 South Broad Street Philadelphia PA 19107Employees1,001 to 5,000Revenue$100M to $500M (USD)IndustryRestaurants, Travel and LeisureWebsite

3.1 Work-Life Balance
2.7 Pay & Benefits
2.7 Job Security & Advancement
2.9 Management
3.3 Culture

It’s really interesting. People enter and their eyes widen as they say, “We had to come here after seeing this cookie place.” ” And they’re like “we didn’t know this was here”.

I sleep in. Once it slows down, we’ll relax and chat to keep ourselves awake.

You can imagine. Many students, especially during finals week, will arrive and announce that they will be taking a study break at 2:30 in the morning. ” And I’m like, you poor souls. We do occasionally have drunk people enter the building. It’s always a lot of students; they’re studying 24/7.

We get an interesting crowd. Being a night owl myself, it’s kind of ideal for me. I really like being up late. Once you leave work, you notice that the city is much more peaceful. It’s almost 4 in the morning and I usually close at 3:30. It’s really quiet.

I had the chance to interview Noah Mendez, an Insomnia Cookies worker who has been around since day one, at 10 p.m. on a Monday night in the cookie shop located on S College Ave. This cookie shop opened up recently in October 2017 and has been successful since. He is originally from Denver and is currently taking a semester off from CSU. We discussed what it’s like working at a cookie shop that is open until 3 a.m.


What should I wear to an insomnia cookie interview?

Interview tips at Insomnia Cookies
  • Casual (t-shirt and jeans)44%
  • Business casual (e.g. dress slacks)33%
  • They didn’t have a dress code20%
  • Formal (business suit)3%
  • Special outfit (e.g. protective gear)0%

What are the 10 most common interview questions and answers?

10 most common interview questions and answers
  • Tell me about yourself.
  • What attracted you to our company?
  • Tell me about your strengths.
  • What are your weaknesses?
  • Where do you see yourself in five years?
  • Please describe a time when you faced a business obstacle.

What are cookies interview questions?

The hiring process at Insomnia Cookies takes an average of 11 days when taking into account 104 user-submitted interviews across all job titles. Insomnia Cookies Interviews FAQs How long does it take to get hired at Insomnia Cookies?

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