Acing the Included Health Interview: Common Questions and How to Prepare

Someone from Included Health might ask you why you want to work there during your interview. Here are three answers, written in a professional, funny, and casual style, that you can use to show the recruiter that you really want to work at Included Health.

Interviewing at Included Health? You’re likely excited at the prospect of joining a mission-driven company that’s transforming healthcare. But you probably also feel some nerves about the interview process.

Not to worry! Thorough preparation and insight into the types of questions you’ll face can help you feel confident and ready to shine on interview day. In this comprehensive guide, we’ll cover everything you need to know to ace the Included Health interview.

About Included Health

First, let’s provide some background on Included Health. Founded in 2015, Included Health is a healthcare startup based in San Francisco. Its mission is to simplify healthcare and coverage for underserved populations through technology and service.

Specifically, Included Health operates in the Medicare Advantage space. It partners with insurers to offer Medicare plans designed for underserved groups. These include low-income seniors those with disabilities and those with complex conditions.

Included Health aims to improve healthcare access, quality, and affordability for these populations. It does this through value-based care programs, personalized service, and innovative technologies.

The company has seen rapid growth. It now serves tens of thousands of members across 14 states. Included Health has also earned recognition as one of Fortune’s Best Small and Medium Workplaces of 2022.

Core Values at Included Health

Included Health has six core values that define its culture:

Care More: Show compassion towards members, partners, and each other. Go above and beyond.
Make It Happen: Take initiative and ownership. Be resourceful and creative problem-solvers.
Do Right: Operate with integrity. Put members first in every decision.
Raise the Bar: Continuously improve. Set ambitious goals and hold each other accountable.
Build Together: Embrace diverse perspectives. Collaborate across teams.
Enjoy the Ride: Have fun along the way. Celebrate wins both big and small.

These values guide all operations at Included Health. Interviewers will assess how well you align with this culture.

Common Included Health Interview Questions

Now let’s get into the meat of this article – the types of questions you’re likely to encounter during the Included Health interview process.

Questions will vary based on the role you’re applying for. However, some frequent topics include:

Culture-Fit Questions

How did you hear about this role? Why are you interested in Included Health specifically?

Interviewers want to gauge your passion for the company’s mission. Share what excites you about improving healthcare access and service delivery through technology. Go beyond just needing a job.
What about our culture and values resonates with you?

Highlight one or two Included Health values that align with your own principles. Provide specific examples of when you demonstrated those values in past roles.
Tell us about a time you had to interact with an angry or upset customer/patient. How did you handle it?

Share a story that shows your patience, empathy and commitment to service recovery. Discuss how you turned a negative experience into a positive outcome.
Describe a time you had to adapt to a change you didn’t agree with. How did you handle this?

Change management ability is key for any growing company like Included Health. Share an example that demonstrates flexibility, openness to new ideas, and team spirit.

Healthcare Industry Questions

What attracts you to the healthcare industry?

Convey genuine interest in healthcare, not just any job. Mention being driven by the goal of improving care delivery, access, and outcomes. Bonus if you have personal experience navigating the healthcare system.
Are you familiar with value-based care models?

If asked this, be ready to explain concepts like accountable care organizations (ACOs), bundled payments, and population health management. Demonstrate knowledge of shifts towards value-based care.
What do you think are the biggest challenges in US healthcare right now? How could technology help address these?

Discuss issues like rising costs, fragmentation, and physician burnout. Then share ideas for healthtech innovations that could drive access, efficiency, and quality.
How do you stay on top of the latest healthcare policy changes and trends?

Being aware of the external landscape is key in the dynamic healthcare space. Discuss Use ofonline resources, publications, events and networks to actively educate yourself.

Scenario-Based Questions

Imagine you notice a process that is inefficient or creating problems for members. Walk me through how you would improve it.

Show you can identify issues and drive solutions, not just accept the status quo. Discuss steps like gathering data, understanding root cause, brainstorming ideas, collaborating with stakeholders, piloting changes, and monitoring impact. Emphasize member-centric thinking.
If you were designing a new technology product for Medicare members, what would it be and why?

Show creative thinking and member empathy. Perhaps touch on ideas like a user-friendly app, automated benefits checker, or telehealth platform. Outline features that would simplify access and drive engagement.
Say our systems go down overnight and members are unable to access our website or mobile apps. What would you do?

Demonstrate crisis management skills and commitment to always serving members. Discuss steps like mobilizing response teams, switching to offline procedures, proactively contacting impacted members, and resolving the root cause. Focus on transparency and clear communication.

Behavioral Questions

Tell me about a time you had to rapidly learn something complex on the job. How did you ramp up quickly?

Healthcare is filled with complex regulations and systems. Share an example of diving into dense subject matter and getting up to speed through research, asking questions, documenting learnings, etc.
Describe a time you made a mistake at work. How did you handle it?

Everyone makes mistakes, so don’t shy away from sharing one! Be honest about what you did wrong, but also highlight accountability, quick correction, and learning from the experience.
Tell us about a challenging team member you worked with. How did you build an effective relationship?

Demonstrate emotional intelligence and ability to handle interpersonal challenges. Share how you identified issues, had candid conversations, found common ground, and improved collaboration with a difficult colleague.
When have you gone above and beyond to delight a customer or client? Why was this important?

Pick an example that conveys commitment to service excellence. This is key for any role at member-focused Included Health.

Tips to Prepare for Your Included Health Interview

You now have insight into many of the likely questions you’ll encounter during the Included Health interview process. Here are some tips to make sure you’re prepared:

Research the company thoroughly – Have a deep understanding of Included Health’s history, mission, values, leaders, products, and competitors.
Align your stories to the role – Make sure the experiences you share showcase abilities needed for the specific position you’re applying to.
Practice aloud – Actually vocalizing your answers with a friend helps polish your content and delivery.
Prepare smart questions to ask – Asking thoughtful questions shows your engagement. Tailor them based on the role and interviewer.
Review your resume – Refresh yourself on your full work history, skills and achievements. Interviewers may probe further on anything listed.
Get plenty of rest – Being well-rested will help you feel energized, focused and confident on interview day.

Make a Strong First Impression at Included Health

Landing a job at an innovative healthcare company like Included Health is an exciting opportunity. This inside look at their interview process should help you feel ready to put your best foot forward.

While the questions may vary, you now have a strong general sense of the culture, values and problem-solving ability they’ll assess. Combining advance preparation with genuine enthusiasm is sure to make you stand out.

So tap into the passion that drew you to Included Health in the first place. With the right mindset and practice, you’ll be poised to have an amazing interview experience on your way to landing your dream role. Best of luck! You’ve got this.

here are 3 answers that you can use to tell why you want to work at Included Health –

? I want to work at includedhealth. com because it is a company that is committed to improving the health and well-being of its employees. I think I can make a positive difference for the company by helping to make the workplace healthy and productive.

? I want to work at includedhealth. com because I think it would be fun to help people stay healthy! I want to teach people about different health problems and how to avoid them.

? I want to work at includedhealth. com because I think it would be a really cool place to work. The business looks like it’s up to some fun projects, and I’d love to be a part of them.

Good luck with your Interview at Included Health .

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FAQ

How do I prepare for a health interview?

First impression speaks volumes, and this includes your physical attire, so aim to be neat, tidy and well-groomed. Take relevant documents: Bring any documentation that you feel will support your application. Feel free to bring notes and work examples to refer/ share with the panel during your interview.

What are the behavioral interview questions for healthcare?

» Tell us about a time when you did something you were proud of in a clinical. » Tell us about a time when you made a mistake that you learned from in a clinical. » Take us through the process of introducing yourself to a patient. » Describe how you handled a difficult patient who demanded antibiotics unnecessarily.