How To Become a Technical Services Manager

Technical services managers fill a supervisory level role in overseeing the day-to-day operations and activities of the technical services department. They lead a team of technical service engineers, specialists, and other staff. They establish and enforce team policies, procedures, and client relations standards. They guide strategic planning and identify primary department objectives. They often work in coordination with other teams, including sales and design, to identify new business opportunities or strategic partnerships that represent potential areas of growth. Technical services managers typically have at least a bachelor’s degree in a computer science discipline or other technical field. They should have an extensive background in sales, ideally including roles with supervisory duties. They should have strong leadership skills, and excellent motivational abilities. Good project management skills are also required.

How to become a technical services manager
  1. Get bachelor’s degree. Most technical services managers have at least a bachelor’s degree in computer science or a related field. …
  2. Consider getting a master’s degree. …
  3. Get industry experience. …
  4. Consider certification.

SOP: Service Manager Roles and Responsibilities

What does a technical services manager do?

A technical services manager often has responsibilities pertaining to both IT systems and staff. Here are some tasks a technical services manager may do:

Technical management

A technical services manager purchases, maintains and upgrades the organizations equipment, which can include:

Personnel management

The technical services managers supervisory responsibilities can include:

What is a technical services manager?

A technical services manager oversees information technology professionals and engineers, creates a technical support strategy for a company and implements any technical updates or improvements. They manage technical equipment, budget for improvements and stay current with security and equipment needs and trends. Technical services managers generally report to a technical director or the head of the IT department.

How to become a technical services manager

Here are the steps to become a technical services manager:

1. Get bachelors degree

Most technical services managers have at least a bachelors degree in computer science or a related field. This provides knowledge about individual equipment maintenance and security as well as network operation, internet safety and problem-solving techniques.

A major like computer science or information technology can translate directly to the technical services manager role by providing a more general education on how computer systems work. A degree or specialization in systems analysis or cybersecurity could help a technical services manager in an industry like healthcare or finance, where guarding sensitive data is a priority.

2. Consider getting a masters degree

Earning a Master of Business Administration (MBA) degree can make a candidate more competitive for a technical services manager job, since a technical services manager spends considerable time on management and administrative tasks. The MBA teaches managerial skills that complement the technical expertise gained in an undergraduate education. An MBA can take anywhere from 18 months to 5 years depending on whether its an accelerated, part-time or full-time program.

Some schools offer combination MBA and computer science masters degree programs. These programs usually take two to three years to complete with a full-time course load. Other partnership programs offer the ability to earn a computer science bachelors degree and an MBA in five years, which is shorter than the six years it would usually take to do them one at a time.

Some organizations require their technical services managers to have an MBA. Larger companies are more likely to have this requirement than smaller ones. You might research potential technical services manager job listings in your field and geographic area to help determine if an MBA is right for you.

3. Get industry experience

Several years of related experience can help you get a job as a manager. Working as an IT engineer or a specialized technical position like a security analyst can provide both industry knowledge and valuable perspectives that are useful later as a manager. By understanding the day-to-day work of an IT professional, a manager can better understand how to schedule and accommodate those they supervise.

Some positions ask for one to two years of supervisory experience. You might look for opportunities to work as a team or shift lead within a technical department or become a senior developer to get experience mentoring other engineers. Even developing personal mentoring relationships can help you gain leadership and management skills.

4. Consider certification

Pursuing IT certification may help you advance into a technical services manager position. It can also help a manager advance into a chief technology officer position or head an IT department.

Some certifications are skills-based, while others focus on different specializations. Common skills-based certifications for technical services managers include:

Professional groups and associations offer certifications for specializations like:

Salary and job outlook

Here are some tips for succeeding as a technical services manager:

Stay up to date with technological developments

Computer science is a constantly advancing field. Its important for a technical services manager to keep up with all new storage and security practices. This can include continuing education and reading industry magazines or websites.

Join a professional organization

You can consider joining a professional organization to network and develop your skills. Some are open to a broad range of technology professionals, while others focus on specific specializations. The connections you make in these organizations may help you identify potential advancement opportunities.

Attend a conference

A conference can be an exciting way to discover trends in the technology sector. Conferences give you an opportunity to see the latest developments in person, network with other professionals and hear from the top technology executives in the industry. Single companies sponsor some of these conferences, while others are industry-wide showcases of recent software and hardware developments.

Please note that none of the companies mentioned in this article are affiliated with Indeed.


What qualifications do you need to be a technical manager?

Qualifications and experience required

You will likely be required to have a Bachelor’s degree in order to attain a job as a technical manager. Subjects such as computer science and information technology can be particularly useful for picking up knowledge and skills that are necessary within this role.

What does a technical service manager do?

Technical service managers lead and support information technology teams to ensure optimal performance of IT systems and ultimate client satisfaction. They can be found in various industries where they develop IT plans and strategies in collaboration with other technical staff.

How long does IT take to become a tech manager?

It takes about seven to eleven years, at minimum, to become an information technology manager. The position typically requires a bachelor’s degree, generally four years, and usually three or more years of experience in the related field. At the very minimum, with the best circumstances, it could take just seven years.

Do you need to be technical to be an IT manager?

You’ll still need enough technical knowledge to communicate effectively with your staff, but your main priorities will likely include planning and directing department needs and upgrades, managing a budget, negotiating with vendors, and communicating with business executives.

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