How To Become a Desktop Engineer

To become a desktop support engineer, you need fully developed computer skills. You need a strong background in information technology (IT), with at least a bachelor’s degree in computer science or IT. However, it is possible to gain the necessary skills through on-the-job experience. Look for entry-level positions on IT teams. While a desktop support engineer can be an entry-level position for those with a degree, you may still need prior experience. Additional qualifications include strong communication and problem-solving skills.

Use these steps to learn how to become a desktop engineer:
  1. Earn a bachelor’s degree. …
  2. Complete an internship program. …
  3. Consider earning a certification. …
  4. Consider completing specialized training courses. …
  5. Consider joining a membership organization. …
  6. Apply for positions.

How to Become a Desktop Support Technician

What does a desktop engineer do?

Desktop engineers provide technical support for all hardware, software and systems throughout an office or a company. Job responsibilities may vary based on the size of your organization and your IT team. Some common duties of a desktop engineer include:

What is a desktop engineer?

A desktop engineer, also called a desktop support engineer, is a technical support specialist who oversees all computers, devices and systems within an office. They may work for one company, with a consulting firm or do individual freelance consulting. Desktop engineer may be just one position in a longer information technology (IT) career. Those in this position may advance to other jobs such as systems or network administrator, systems analyst, network engineer, information technology manager, project manager or developer.

Work environment of a desktop engineer

The work environment of a desktop engineer may depend on the type of services you provide. Many desktop engineers may do a combination of in-person work at certain locations and remote work from a company IT hub, depending on the specific tasks of the day. Larger organizations may have multiple desktop engineers who oversee individual work sites. In smaller businesses, one desktop engineer may oversee services for the entire company.

Most desktop engineers work individually on specific projects or in small teams. They also spend a lot of time communicating with users to provide customer support and with vendors to purchase new products or consult during a troubleshooting situation. Desktop engineers may have flexible schedules or work in shifts that can include evenings and weekends. Desktop engineers may also periodically work nights when running larger-scale system or software updates.

Skills of a desktop engineer

To be successful in their positions, desktop engineers usually have a combination of interpersonal, technical and procedural skills. Some beneficial skills for a desktop engineer may include:

How to become a desktop engineer

Use these steps to learn how to become a desktop engineer:

1. Earn a bachelors degree

Most companies require desktop engineers to have a bachelors degree to apply for positions. Consider majoring in subjects such as computer science, information technology, telecommunications or other related fields. These programs take about four years to complete and most colleges and universities offer these or similar degrees for in-person and virtual learners. Coursework may include classes like statistics, calculus, programming languages, device utilization, files and databases, network fundamentals and computer science theory.

2. Complete an internship program

Completing an internship in the IT field can help you build skills you may use in a desktop engineering position. Your school may even require you to complete an internship as part of your graduation requirements. These practicum courses may allow you to work in positions such as a junior IT support technician, and complete tasks like replacing hardware, resolving password issues, conducting hardware safety checks, testing new technology and setting up new user accounts. For help finding and applying for an internship, consider talking to a representative from your schools career services department.

3. Consider earning a certification

Many organizations and technology companies offer specialized certifications to show content knowledge or mastery of specific operating systems, hardware, network systems and other relevant subjects. Consider becoming certified in one or more disciplines to provide industry-endorsed evidence of skills youve gained. To earn most certifications, youll need to pass a written test and pay a fee. Other requirements may apply depending on the certification and organization. Some specific certifications include:

This self-paced certification is ideal for those who work with Apple products and includes topics such as Apple care and Apple repair.

This globally recognized certification shows mastery in seven areas related to IT risk management and security, including:

This entry-level certification shows mastery of topics related to Cisco network systems such as routing, switching and security.

This entry-level certification from the Computing Technology Industry Association (CompTIA) demonstrates competency in areas such as hardware, software, troubleshooting, maintenance and networking.

This entry-level certification from CompTIA focuses specifically on networks, and shows competency in installation, troubleshooting, managing and configuring.

This certification from the Help Desk Institute (HDI) shows mastery of essential skills needed to provide customer support, such as conflict resolution and etiquette.

This advanced certification from HDI shows mastery of the more theoretical aspects of IT, such as the difference between problem solving and troubleshooting and the value of desktop support.

This globally recognized certification from AXELOS has five different certification levels from foundation to master. Topics include service strategy, transition, operation, design and continuous improvement.

Microsoft has professional certifications in nine specific areas to provide credentials for mastery with their digital and cloud-based software and systems. Specialization areas include:

4. Consider completing specialized training courses

Consider completing specialized training courses that focus on specific operating systems, networks or other related areas of content knowledge. Some courses may help you earn specialized certifications and others may allow you to display micro credentials on a resume or on professional social networking sites.

5. Consider joining a membership organization

Joining a membership organization may allow you to access resources, career networking tools, trainings, certifications and other helpful information related to the desktop engineer position and the greater IT industry. Related memberships organizations may include the Institute of Electrical and Electronics Engineers (IEEE), HDI and CompTIA. Most membership organizations require yearly dues to keep your enrollment current.

6. Apply for positions

Create a resume and cover letter that display your most relevant skills for each position. Consider using job postings as a guide to help you decide what information to include when contacting each company. You may also choose to build a virtual portfolio with images, video clips or writeups about successful projects or tasks youve completed related to the IT industry.

Salary of a desktop engineer

Please note that none of the companies mentioned in this article are affiliated with Indeed.

FAQ

What is the highest salary of desktop support engineer?

The desktop engineer installs, maintains, and troubleshoots required client software and hardware, whether onsite or remotely. The desktop engineer’s vital goal is to deliver support to an organization’s desktop, laptop to ensure all computers, network connections and software are functioning smoothly.

What should a desktop engineer know?

What is the highest salary for a Desktop Support Engineer in India? Highest salary that a Desktop Support Engineer can earn is ₹3.3 Lakhs per year (₹27.5k per month).

Is desktop support a good career?

Desktop Engineer Skills
  • Basic knowledge of network troubleshooting Ethernet and IP configuration.
  • Proficiency in Microsoft support tools, such as DNS, storage and networking.
  • Proficiency in Microsoft Office.
  • Strong verbal communication skills.
  • Active listening skills.

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