Paying Your Utility Bill in Holly Springs, NC: A Comprehensive Guide

Living in Holly Springs, North Carolina comes with the responsibility of paying your monthly utility bill. This bill covers important services like water, sewer, electricity and more. Knowing your options for paying this bill easily and on time is crucial for every Holly Springs resident and business owner. In this comprehensive guide, we’ll walk through everything you need to know about paying your Holly Springs utility bill.

Overview of Holly Springs Utility Billing

The Town of Holly Springs handles utility billing for residents and businesses located within the town limits This covers services like

• Water
• Sewer
• Garbage collection
• Recycling

Billing is handled by the Finance Department at Holly Springs Town Hall. Bills are sent out monthly and are typically due around the 20th of each month.

There are fees and penalties associated with late payments so it’s important to pay your bill on time every month The town does offer payment plans and extensions for those facing financial hardship

When you first move to Holly Springs, you’ll need to set up a utility account with the town. This requires a small deposit and submitting contact information. You can also set up automatic payments and paperless billing when establishing your account.

Ways to Pay Your Holly Springs Utility Bill

The Town of Holly Springs offers several convenient payment options:

Online Payments

The easiest way to pay your utility bill is online through the payment portal on the town’s website You can pay using e-Check, Visa, MasterCard or Discover

To use the online payment system, you’ll first need to establish an account on the portal. This allows you to store payment information and view past bills.

There is also a “Quick Pay” option that doesn’t require an account. You simply input your account number and payment info each time you pay.

Phone Payments

Call the utility billing phone line at 919-577-3111 and select option 3 to make a payment over the phone. You’ll need to have your account number handy.

Mail-In Payments

You can mail in a check or money order payment to the address printed on your utility bill. Be sure to allow enough time for it to arrive by the due date.

In-Person Payments

Visit the Finance Department office on the first floor of Holly Springs Town Hall to make a payment in person. You can pay by cash, check, money order or credit card when paying in person.

Drive-Thru Drop Box

There is a secure drop box located in the parking lot on the side of town hall. Place your check or money order in an envelope with your bill stub and drop it in the box. No cash payments are allowed in the drop box.

Payment Policies and Deadlines

Utility bills in Holly Springs are due around the 20th of each month. If your payment is late, you’ll incur a late fee that gets added to your next bill.

If your account becomes delinquent, your utilities could be disconnected. This comes with a $50 disconnection fee that must be paid before service is restored. It can take 1-2 business days to restore service once the past due amount has been paid.

The Town of Holly Springs does offer payment extensions if you are facing financial hardship. You’ll need to contact the utility billing office to set up a payment plan.

Auto-draft and paperless billing are great ways to avoid late fees. With auto-draft, your bill gets paid automatically each month on the due date. Paperless billing ensures you get reminder emails about upcoming bills.

Assistance Programs for Utility Bills

If you are struggling to keep up with utility payments each month, there are assistance programs available:

• Payment arrangements – Contact the town to set up a payment plan that works for your budget.

• LIEAP – The Low-Income Energy Assistance Program provides federal funding to help cover energy bills.

• CFPUA HELP Program – This program through Cape Fear Public Utility Authority also provides bill payment assistance.

• Salvation Army – The Salvation Army offers limited emergency utility bill assistance.

• United Way – Reach out to United Way for referrals to organizations providing utility assistance.

Be sure to reach out for help if you are facing disconnection. The town wants to work with you to maintain your utility services.

Tips for Managing Your Holly Springs Utility Bill

Here are some tips to keep your utility bill affordable each month:

• Conserve water and electricity in your home to reduce usage charges.

• Request a billing audit if you see unusual spikes or high charges.

• Use budget billing to get the same bill amount each month.

• Check for leaks and faulty appliances that could be driving up bills.

• Use the town’s API portal to analyze your daily consumption.

• Ask about available rebates for upgrading to high-efficiency appliances.

Staying on top of your Holly Springs utility bill ensures your water, sewer and power stay on. Follow this guide to explore all your payment options and make sure your bill gets paid on time every month. Reach out to the billing department if you ever have questions or need assistance.