Getting hired as a GameStop Game Advisor can be an exciting opportunity for gaming enthusiasts who want to turn their passion into a career. However landing the job requires acing the interview. This means demonstrating not just your product knowledge but also your customer service skills and ability to promote sales.
To help you get ready, we’ve compiled a list of the top 25 most common GameStop Game Advisor interview questions along with tips and sample responses. Read on to learn what to expect and how to prepare for the key questions that are likely to come up during your interview.
1. Why do you want to work as a Game Advisor at GameStop?
This is often one of the very first questions asked in an interview It allows the interviewer to gauge your motivations and passion for the role GameStop wants to hire people who are genuinely enthusiastic about gaming and interacting with customers.
Sample Response I’ve been an avid gamer my whole life and love interacting with fellow gaming enthusiasts The Game Advisor role seems like the perfect way to combine my passion with helping customers pick the right games and gear to enrich their gaming experiences I’m excited by the prospect of working for a company I’ve admired.
2. What experience do you have in sales and customer service?
Having retail sales and customer service skills are critical for succeeding as a GameStop Game Advisor. This question allows you to showcase any relevant experience you have.
Sample Response: In my previous roles at [retail company] and [electronics store], I consistently exceeded sales targets by proactively engaging customers, understanding their needs, and recommending suitable products. Many customers complimented my patience and ability to explain complex products simply. These experiences allowed me to develop excellent customer service skills that will enable me to serve GameStop patrons effectively.
3. How familiar are you with current gaming consoles, accessories, and games?
Game knowledge is a must for Game Advisors, so expect questions testing your familiarity with key gaming products. Be ready to discuss consoles, accessories, new releases, and more.
Sample Response: As a lifelong gamer, I pride myself on staying updated on the latest gaming hardware and software. I currently own [Xbox and PlayStation] and play games across genres almost daily. I’m very familiar with top accessories like gaming headsets, controllers, and memory cards. Additionally, I follow gaming news sites to stay informed about new releases, rumored projects, and industry trends. This extensive knowledge equips me to serve as an expert gaming consultant to customers.
4. How would you handle an upset customer?
Dealing with angry customers is inevitable in retail. Share an example that demonstrates patience, empathy and problem-solving skills.
Sample Response: In my previous role, a customer was upset that an item he wanted was out of stock. I apologized sincerely and suggested some alternative options that could work for him. As I could see he was still dissatisfied, I offered to order the item for store pick-up at no extra charge. This resolved the situation smoothly and the customer left very satisfied. This experience demonstrated the importance of staying calm, listening, and finding solutions.
5. How would you promote GameStop’s PowerUp Rewards program?
GameStop wants to know you understand the value of their loyalty program and can creatively promote it to customers. Share ideas tailored to game enthusiasts.
Sample Response: I would highlight benefits like earning points on purchases and accessing exclusive deals. I’d also leverage GameStop’s social media to run contests like giving away bonus points or free games to program members. At the store, I’d have visual displays and mention it when assisting customers. My product knowledge would help me explain how the program enhances their gaming experience. With creative ideas tailored for gamers, I can maximize sign-ups.
6. How would you handle a difficult customer requesting a refund?
This tests your conflict management skills. Show you can calmly diffuse situations while following company policies.
Sample Response: I would politely listen to their concerns while reviewing our refund policy. If their request meets the criteria, I would apologize for their dissatisfaction and process the refund promptly. If not, I would explain the policy empathetically while suggesting potential solutions like an exchange or store credit. My aim is always to resolve the issue respectfully by finding an option that satisfies both the customer and company policy.
7. A parent is unsure which game to buy for their child. How would you help guide them?
Being able to serve diverse customers is crucial. Tailor your response to the parent-child dynamic.
Sample Response: First, I would ask the child their gaming interests and habits to gauge what genres or game ratings might be appropriate. For younger kids, I may suggest educational or family friendly games. With teens, I’d consult the ESRB ratings when recommending games, noting any mature content. I’d also demonstrate games in-store to help the parent assess them firsthand. My goal is to provide personalized guidance to ensure both child and parent are satisfied.
8. You notice a colleague is struggling to complete a task. How would you help?
Teamwork is vital, so highlight your collaborative spirit and willingness to assist others.
Sample Response: I would approach my colleague discretely and offer my help. If they seem open to it, I’d ask questions to understand where they’re stuck and provide assistance accordingly. I’d also remind them that I’m happy to guide them through anything in the future. Supporting co-workers improves morale, efficiency and the overall store environment.
9. How do you stay motivated when faced with rejection or obstacles?
Persistence is key in sales roles. Share examples of resilience and maintaining a positive attitude despite challenges.
Sample Response: In previous sales roles, I’ve found that focusing on daily accomplishments keeps me motivated, even when facing rejections. Setting small, achievable goals and tracking my progress helps me stay focused on growth. I also practice positive self-talk and remind myself that obstacles are temporary. Most importantly, I remember that my hard work will eventually pay off, which keeps me persistent.
10. Tell me about a time you went above and beyond for a customer.
Going the extra mile is essential for GameStop’s customer-centric approach. Demonstrate this quality with a real example.
Sample Response: A regular customer once came in seeking a rare retro game we didn’t have in stock. Most employees would’ve just said no. But I took 20 minutes to call other local branches and found one copy at a store 30 minutes away. I had it shipped to our location that day so the customer could pick it up. He was so appreciative of this extra effort, he has remained a loyal customer and even refers friends. This shows my commitment to satisfying customers.
11. A customer appears lost in the store. What would you do?
GameStop wants Game Advisors who take initiative to assist customers proactively.
Sample Response: I’d approach the customer with a smile and friendly greeting. I’d ask how I can help and if they’re looking for anything specific. If they need guidance, I’d offer my product knowledge and give store recommendations tailored to their needs. I might also give them a quick tour to familiarize them with our store layout. My goal would be transforming their confusion into a positive experience.
12. How do you stay updated on new game releases and products?
Ongoing research is required in this fast-paced industry. Discuss the sources you follow to demonstrate a hunger for learning.
Sample Response: I regularly visit gaming news websites like IGN and GameSpot to stay on top of new releases, rumors, and industry news. I follow gaming companies and influencers on social media. I also subscribe to email lists and publications like Game Informer Magazine. Additionally, I watch announcements at major gaming events like E3. These provide a well-rounded look at the latest product launches and gaming trends.
13. Why should we hire you over other candidates?
This is your chance to pitch yourself. Focus on your unique combination of gaming passion and customer service skills.
Sample Response: What sets me apart is my lifelong gaming enthusiasm coupled with over 5 years refining my customer service skills in retail environments. This allows me to provide personalized recommendations and high-quality service powered by extensive gaming knowledge. I also believe in building long-term relationships with customers to foster trust and loyalty. My balance of product expertise and people skills enables me to thrive as a Game Advisor.
14. How do you feel about working weekends and holidays?
GameStop needs to know you can work peak shopping times. Express your willingness to be flexible.
Sample Response: I fully understand that weekends and holidays are peak times for a gaming retailer. I have no concerns working during these busy shopping periods. In fact, I enjoy the faster pace and excitement of helping enthusiastic customers find the perfect games and gifts during these high-traffic times. My availability during weekends, holidays and even evenings provides the flexibility GameStop needs.
15. How would you promote pre-owned game products?
Pushing used game sales is central for GameStop. Share creative ideas to pique customer interest.
Sample Response: I would create enticing in-store displays showcasing pre-owned titles across popular genres to grab customer attention. When
Show You Enjoy the Industry
As well as answering questions about customers and general gaming knowledge, applicants should dress professionally for interviews. Appropriate dress includes polos, button-down shirts, khakis, and sensible tops. Easygoing and laidback individuals who genuinely enjoy gaming receive job offers over other applicants with regularity. People who apply for jobs at GameStop stores have a better chance of getting hired if they show they know a lot about the industry.
What Should You Wear?
For most positions, a business casual attire is a safe choice. This typically includes a collared shirt, slacks or khakis, and closed-toe shoes. For women, a blouse or a nice top with slacks or a skirt is appropriate.
We interviewed former employees and asked them about getting hired by GameStop. Avoid overly casual clothing like t-shirts, jeans, and sneakers, unless you are specifically told otherwise. But, wear clothing that makes you feel confident and comfortable. Being comfortable in your outfit can help boost your confidence during the interview.
Keep accessories and jewelry understated and professional. Neatly groomed hair and minimal visible tattoos or piercings are typically preferred.
Keep Up With Gaming Trends
Some of the most important things to learn for the interview process are video games, gaming systems, accessories, and video game trends. People who are hiring often ask about people’s favorite video game series, consoles, characters, or what they think about certain trends, like music, graphics, new games, and books. Applicants sometimes must complete alphabetizing and categorizing exercises to demonstrate abilities to stock and organize.
GameStop Interview – Game Advisor
FAQ
What kind of questions does GameStop ask in an interview?
What does a game advisor do at GameStop?
How hard is it to get into GameStop?
What to wear to a GameStop interview?
How many interview questions does GameStop have?
Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. GameStop interview details: 1,178 interview questions and 1,031 interview reviews posted anonymously by GameStop interview candidates.
What should you say in an interview at GameStop?
For example, you can say that you always en j oy your shopping experience at Gamestop, the way the store is organized, how easy it is to find anything, and that they have an amazing selection of games in place, always before their competitors have them in stock. Praising the company for something is always a good idea in the interview…
How do I get a call for an interview at GameStop?
Bear in mind, you have to prepare your application to get a call for an interview including training for behavioral questions, training for a function play, studies about Gamestop, their history, goals, retail stores. If the employer considers your application, they will call you for an interview.
Should you give a role play in a GameStop interview?
As long as you show a proactive approach to your work, the hiring managers will be happy about your answer. Role play: Sell me some game. Most job seekers are particularly afraid of a role play in their Gamestop interview. But there’s no reason to panic really, since nobody expects a perfect sales pitch from you.
