How to Pay Your Forney Lake Water Supply Bill Online or by Phone

Paying your water bill on time is important to avoid late fees and service interruptions. Forney Lake Water Supply makes it easy to pay your bill online, by phone, or by mail In this guide, I’ll walk through the different payment options and share tips for managing your water bill

Online Bill Pay

The easiest way to pay your Forney Lake Water Supply bill is online through the customer portal. Here’s how to get started:

• Visit the Forney Lake Water Supply website and click on “Bill Payment” in the top menu.
• On the payment page, click on “Pay My Bill”. This will take you to the customer portal.
• If you haven’t registered previously, click “Register” to create your online account. You’ll need your account number and an email address.
• Once registered, you can log in anytime and view your balance. Click “Make Payment” to pay your bill.
• The portal accepts credit cards, debit cards, and bank account payments. There is no fee for online payments.
• You’ll receive a payment confirmation email after the transaction is complete.

I like paying online because it’s fast, secure, and I have a payment receipt I also appreciate being able to view my balance and payment history in the portal.

Pay by Phone

If you prefer to speak to someone directly, you can pay your Forney Lake Water Supply bill over the phone.

• Call (469) 377-1400 during normal business hours. Let the agent know you want to make a payment.
• Have your account number ready to provide to the agent.
• The agent will ask for your payment details and process the payment.
• You can pay by credit card, debit card, or electronic check over the phone. A small $2.50 convenience fee applies to phone payments.
• Write down the confirmation number at the end for your records.

Paying by phone is convenient when you want personal assistance. Just be aware of the extra fee and have your information ready beforehand.

Pay by Mail

Mail is the most traditional way to pay your water bill. Here are some tips:

• Write your Forney Lake Water Supply account number on your check or money order.
• Include the payment stub from your water bill, if possible.
• Make sure the payment amount matches your balance due.
• Mail your payment at least 5 business days before the due date to ensure on-time delivery.
• Send to: Forney Lake Water Supply, 5763 SH 205 South, Ste 101, Rockwall, TX 75032

I recommend paying by mail only if you don’t have online access. It takes longer to process and lacks payment confirmation. But it works if you prefer paying the old-fashioned way.

Manage Your Account and Set Up Reminders

Creating an online account makes managing your water bill easier. Here are some account management tips:

• Set up paperless billing to receive bills electronically.
• Sign up for usage alerts to monitor abnormal spikes.
• Register for leak adjustment if you experience a leak.
• Update your contact information if you move.
• Set payment reminders so your bill isn’t late.
• View your payment history for tax and record keeping.

Also be sure to read your bill thoroughly each month. Check for changes to water rates or surcharges. Reading the newsletter may alert you to utility work in your area.

Many people, including myself, forget about bills and pay late from time to time. Setting calendar reminders, payment alerts, or automatic payments through your bank can prevent late payments and fees.

Assistance Programs

If you’re struggling to pay your water bill, Forney Lake Water Supply offers assistance:

• Payment arrangements can be made if you’re behind on your bill.
• Deferred payment plans are available in certain hardship cases.
• Low-income customers may qualify for a discount through the Assistance Program.

Contact customer service to learn about available bill assistance options and qualifications. Having access to clean water is critical, so don’t hesitate to ask for help if you need it.