How To Pay Your Water Bill in Floyd County, Rome GA

Paying your water bill in Floyd County and the city of Rome, Georgia is an important responsibility for all residents and businesses. Water services are essential for our homes and commercial operations, so keeping your account in good standing is a must. This article will provide a comprehensive guide on how to pay your Floyd County water bill including payment options due dates, fees, and other key details.

Overview of Floyd County Water Utility

The Floyd County Water Utility provides water services to residents and businesses located in unincorporated Floyd County as well as the city of Rome. The utility is operated by Floyd County government and oversees water treatment distribution, billing and collection for tens of thousands of customers across the county.

The water system draws surface water from the Oostanaula and Etowah rivers which is treated at county water treatment facilities. Treated water is then distributed through an extensive network of water mains to homes and businesses. Meter readers check usage at each connection and water bills are issued monthly.

Payment Due Dates

Floyd County water bills are due monthly and follow a very structured timeline:

• Bills are sent out by the 10th of each month
• Payment is due between the 1st and 15th of the month
• A 10% late penalty is added if payment is not received by the 15th
• Accounts are subject to disconnection if still unpaid by the 30th

It is the customer’s responsibility to contact the water department if a bill is not received by the 10th. Lack of receipt does not waive late fees or disconnection.

Methods to Pay Your Floyd County Water Bill

The Floyd County water department provides several convenient ways to pay your monthly bill:

• Online – You can pay by credit/debit card or e-check through the online citizen self service portal. Go to www.floydcountyga.org and click on “Pay Water Bill” to access the payment system.

• Phone – Call 706-236-4440 to pay by credit/debit card over the phone. Have your account number ready.

• Mail – Detach payment stub from bill and mail with check or money order to PO Box 1169, Rome GA 30162. Allow 5 business days for processing.

• Drop Box – A secure drop box for payments is located at 601 Broad Street. No cash payments.

• In-Person – Visit the water department office at 601 Broad Street, Rome GA to pay by cash, check, money order or card.

• Auto-Draft – Sign up to have payments automatically drafted from your bank account each month. Contact the water department for details.

The utility does not accept counter checks, two-party checks or payroll checks as payment.

Fees and Penalties

To encourage on-time payment, Floyd County charges the following fees:

• 10% late penalty if payment not received by the 15th
• $50 disconnection fee if shut off for non-payment
• $150 meter removal fee for continued non-payment
• $30 returned check fee

Accounts unpaid for 30 days will be disconnected without further notice. Reconnection fees apply and service is restored the next business day once the past due balance and fees are paid.

Payment Arrangements and Adjustments

If you are unable to pay your bill in full by the due date, payment plans may be arranged by calling the Floyd County Water Billing department at 706-236-4440. You must speak with a representative – automated payments will not prevent disconnection.

The water department will also consider billing adjustments if a leak or other issue causes abnormally high usage. Submit a plumber’s invoice along with the adjustment request.

New Service Activation

To establish new water service in Floyd County or Rome, visit the Water Billing office at 601 Broad Street with:

• Photo ID
• Proof of property ownership/lease
• $100 deposit ($150 for commercial)

Service activation typically takes 1-2 business days once paperwork is completed and deposit paid. Installation of a new water meter generally costs $1600-$1800 depending on size.

Moving or Closing an Account

Contact the water department at least 3 days before you move or need service disconnected. Provide a forwarding address for your final bill or deposit refund. Make sure any past due amounts are paid before closing the account.

Floyd County Water – In Summary

Paying your water bill on time is a key duty for every customer of Floyd County Water Utility. Bills are issued monthly and due between the 1st and 15th to avoid penalties.

Multiple payment options are available, including online, by phone, automatic bank draft, mail, drop box, and in person. New service activation takes 1-2 days once the deposit is paid. Moving or closing an account also requires contacting the water department.

By closely following the timelines and guidelines for payment, Floyd County residents can keep their water service flowing on schedule. Reach out to the billing department with any questions or concerns.