Everything You Need To Know About Faneuil Interview Questions

Interviewing at Faneuil? Understanding the types of questions you’ll be asked and how to best prepare your answers can help ease those pre-interview jitters. In this comprehensive guide, we’ll walk you through what to expect during the Faneuil interview process, from application to job offer.

About Faneuil

Faneuil is a customer care and inbound/outbound call center outsourcing company based in Hampton, Virginia. Founded in 1983, Faneuil services well-known clients across various industries including retail healthcare, transportation, and insurance. The company focuses on enhancing the customer experience through their contact center and back-office services.

Faneuil employs over 13,000 people across 24 customer care centers in the US, Canada, and the UK. The company culture emphasizes respect integrity, trust and a commitment to excellence. Employees praise the steady workload competitive pay and benefits, and opportunities for promotion from within.

Faneuil Interview Process

The Faneuil interview process typically follows these stages:

1. Initial Online Application – All candidates complete an online job application which asks for information on your work history, skills and education. This is your chance to customize your resume to the specific role.

2. Phone Screen – If your application looks promising, you’ll receive a call from a Faneuil recruiter for a preliminary phone screen. This short 15-30 minute chat verifies basic skills and qualifications.

3. In-Person Interview – Candidates who pass the phone screen are invited to interview on-site. This consists of 1-3 rounds of traditional interview questions focused on your experience, skills and fit. Allow 2-3 hours.

4. Background and Reference Checks – Faneuil conducts employment and criminal background checks, as well as calls your references. Contingent on positive results, they extend a formal job offer pending completion of screening.

5. New Hire Orientation – Once background checks are complete, new hires attend a paid multi-day orientation program covering Faneuil systems, tools, products and compliance policies. This sets you up for success in your new role!

Interview Questions and Prep Tips

Let’s cover some of the most common Faneuil interview questions and how you can prepare winning answers:

1. Tell me about yourself.

This ubiquitous ice breaker gives interviewers a quick overview of your background and experience. Keep it concise and focused on highlights relevant to the role. Provide details on your education, years in customer service, call center or healthcare experience, and passion for helping people.

2. Why do you want to work at Faneuil?

Hiring managers want to gauge your interest in Faneuil. Show enthusiasm for their mission of enhancing the customer experience. Highlight aspects that appeal to you – their culture of respect and integrity, opportunities for promotion from within, competitive pay and benefits. Research the company so you can speak knowledgeably.

3. What is your greatest strength?

Choose a strength that applies directly to the customer service role, such as empathy, active listening, problem-solving, patience, communication skills or being a team player. Provide a brief example of using this strength effectively in a past job.

4. How do you handle an angry customer?

Calmly listening without interrupting, expressing empathy for their frustration, clarifying their concerns, using positive language, taking ownership of resolving the issue, following up after – these all demonstrate your customer service savvy. Reference the proven steps you’ve used to successfully de-escalate heated caller situations.

5. What is your experience with healthcare terminology or retail products?

If interviewing for a healthcare or retail client account, expect industry-specific questions. For healthcare, highlight any medical terms, billing practices or insurance expertise you have. For retail, discuss your product knowledge or ability to easily learn new products. Reference past experience in these industries as applicable.

6. Tell me about a time you went above and beyond for a customer.

Share a concise example of how you made extra effort to delight a customer, whether assisting after hours, brainstorming creative solutions or follow-up calls to ensure satisfaction. Emphasize how your actions improved their experience and built loyalty. Stay professional if referencing a prior employer.

7. Why should we hire you?

Confidently convey why you are the ideal candidate for this role. Reiterate your passion for customer service, relevant experience and skills like communication, reliability, adaptability and problem-solving. Position yourself as an enthusiastic team player committed to Faneuil’s culture and excellence.

8. Where do you see yourself in 5 years?

Present your future goals in relation to growing your career at Faneuil. For example, you aim to earn promotions from agent to team lead to account manager by consistently exceeding performance metrics and taking on additional responsibilities. Outline how you hope to develop new skills that allow you to advance.

9. Do you have any questions for me?

Always prepare at least 2-3 thoughtful questions to demonstrate your engagement and interest in the company. For example:

• How would you describe the culture at Faneuil?
• What attributes make someone successful here?
• What opportunities are there for advancement or professional development?
• What do you enjoy most about working for Faneuil?

Tips for Acing Your Interview

Here are some final tips for shining in your Faneuil interview:

• Research the company – Study their website, social media, news articles and Glassdoor reviews. The more familiar you are with their services, mission and culture, the better.

• Practice commonly asked questions – Rehearse your answers to expected questions like those outlined above so you feel polished and confident.

• Highlight customer service skills – Emphasize your dedication to delivering exceptional service and any metrics like satisfaction scores or promotions.

• Ask thoughtful questions – Inquire about growth opportunities, training programs, and company culture. Avoid questions about salary or benefits prematurely.

• Dress professionally – Wear interview-appropriate attire like a suit, dress, slacks, blouse, dress shoes. Look neat and tidy.

• Watch your body language – Make steady eye contact, smile, sit upright and avoid nervous movements like fidgeting.

• Arrive 10-15 minutes early – Double check the interview location to ensure you arrive with time to spare. Bring extra copies of your resume.

Following these Faneuil interview tips will help you have a little more confidence and a lot less stress on the big day. By showcasing your customer service expertise, passion and professionalism, you’ll prove you have what it takes to be a Faneuil superstar. Now get out there and land that dream job!