How to Pay Your LADWP Bill: A Guide for Los Angeles Residents

Paying your utility bill on time each month is an important responsibility for every Los Angeles resident. As the largest municipal utility in the United States, the Los Angeles Department of Water and Power (LADWP) provides water and electricity to over 4 million customers across the city.

To avoid late fees, service interruptions, and other penalties, LADWP customers must pay their utility bills by the due date printed on their monthly statements. LADWP offers numerous convenient payment options to fit every customer’s needs. This article will explain the various ways Los Angeles residents can pay their LADWP bill each month.

Understanding Your LADWP Bill

Your LADWP bill provides a summary of your water and electricity usage and charges for the previous month The due date for payment is printed on the top right corner of the first page.

Key sections of your LADWP bill include

• Account Summary: Provides your account number, service address, and previous balance.

• Electric Charges: Details your electricity usage and meter readings for the month.

• Water Charges: Breaks down your water usage and any related fees.

• Other Charges and Credits: Lists any additional charges or account credits.

• Total Current Charges The total amount due for your current bill

• Messages: Important notices like payment reminders or program updates.

Always review your bill carefully each month. Contact LADWP immediately if you see any discrepancies.

Ways to Pay Your LADWP Bill

LADWP offers many payment options to fit every customer’s needs and preferences:

Pay Online

The fastest and most convenient way to pay is through the MyLADWP online portal. Registered customers can log in anytime to view their account balance and make a payment by debit/credit card or electronic check.

Pay by Phone

To pay by phone through the LADWP Payment Center, residential customers can call 1-877-MYPAYDWP (1-877-697-2939) to authorize an electronic one-time payment from your checking/savings account or credit card (Visa or MasterCard). The toll-free number is available 24 hours a day, 7 days a week using a touch-tone phone.

Pay by Mail

Detach the payment stub from your paper bill and mail it along with a check or money order payable to LADWP. Be sure to write your account number on the check and allow 7-10 days for delivery. Send payments to:

LADWP
PO Box 30808
Los Angeles, CA 90030

Pay in Person

Bring your payment stub and cash, check, or money order to any LADWP Customer Service Center. Find a location near you. Third-party payment sites like CheckFreePay and Paymentus are also available at select grocery stores for walk-in bill payment.

Automatic Payments

For hassle-free payments, enroll in the AutoPay program to have payments automatically deducted from your bank account each month.

Payment Assistance

Financial assistance like bill discounts and flexible payment plans are available for qualifying low-income customers. Learn more about LADWP financial assistance programs.

Payment Policies and Deadlines

To avoid penalties, customers must pay their LADWP bill in full by the due date printed on their monthly statement. If payment is not received on time, late fees will be charged as follows:

• 1.5% late fee on past due balance
• Disconnection notice after 2 missed payments
• Service disconnection after 3 missed payments

Extensions and payment plans are available for customers facing financial hardship. Contact LADWP immediately if you anticipate difficulty with on-time payment.

Payment Processing Times

Allow the following timeframes for your LADWP payment to process:

• Online: Instantly reflected in your account
• Phone: 1-2 business days
• Mail: 7-10 business days
• In person: Same day
• Automatic payments: On due date

Payments received after 5pm on a business day or on weekends/holidays will be processed the next business day.

Check Payment Status

You can check if your payment has been applied to your account through:

• The MyLADWP portal
• The automated payment system at 1-800-DIAL-DWP
• Any LADWP Customer Service Center

Contact LADWP immediately if your payment is not showing as received within the standard processing timeframe.

Avoiding Late Fees and Disconnection

To keep your utility services running and avoid extra fees, be sure to pay your LADWP bill in full by the due date each month. Sign up for reminders through MyLADWP or AutoPay to help stay on track.

If you anticipate difficulty making on-time payment, contact LADWP immediately to discuss bill assistance options and payment extensions before service disruption occurs. Disconnection and reconnection involves extra fees that can be avoided through early action.

Getting Help with Your LADWP Bill

LADWP offers many resources to help customers manage their utility payments:

• Account management tools: View usage trends, set bill reminders, check payment status, and more through MyLADWP.

• Bill analysis: Request a free bill analysis to identify cost savings opportunities.

• Payment assistance: Enroll in bill discount programs and flexible payment plans if eligible.

• Conservation tips: Take steps like installing efficient fixtures, adjusting thermostats, and fixing leaks to reduce usage and lower your bill.

Don’t hesitate to contact LADWP by phone, online, or in person for help managing your account. Taking action early can help avoid service disruptions.

In Summary

• Review your LADWP bill each month and pay the total amount due by the stated due date.

• Convenient payment options include online, phone, mail, automatic payments, and in-person.

• Pay on time every month to avoid late fees and possible service disconnection.

• Contact LADWP immediately if you anticipate difficulty with on-time payment.

• Assistance programs and account management tools can help control costs.

Paying your LADWP bill fully and on time is a key responsibility for every Los Angeles resident. Utilize the payment methods and assistance resources that fit your needs to maintain uninterrupted water and electric service.