Ace Your Doordash Delivery Driver Interview: The Top 30 Questions and Answers You Need to Know

Getting hired as a delivery driver for Doordash can be competitive, but going into your interview prepared can give you a leg up With over 300,000 drivers working for Doordash, you need to showcase why you are the ideal candidate for the job

In this article we will explore the top 30 most commonly asked Doordash delivery driver interview questions along with sample answers to help you impress your interviewers. Whether you’re gearing up for an in-person, phone, or video interview use these tips and examples to showcase your customer service skills, adaptability, and problem-solving abilities.

1. Why do you want to work as a delivery driver for Doordash?

Interviewers often start off with this common question to understand your motivations and interest in the role. They want to hear that you are excited about the flexibility and independence of being a delivery driver. Emphasize how you enjoy driving, interacting with customers, and providing great service.

Sample Answer: I am interested in becoming a Doordash delivery driver because I enjoy driving and providing excellent customer service. I like the flexibility and freedom that comes with being an independent contractor. I want to utilize my skills in time management, navigation, and responsiveness to deliver orders efficiently and keep customers happy. I feel that my upbeat attitude would enable me to represent the Doordash brand well.

2. What do you know about Doordash and our services?

With this question, interviewers want to gauge your knowledge of the company and the role. It demonstrates your interest in Doordash and the food delivery industry. Research the company beforehand so you can speak confidently about their services.

Sample Answer: From what I have researched, Doordash is the leading on-demand food delivery service, available in over 4,000 cities across the US and Canada. You partner with local restaurants and grocery chains to offer delivery from a wide range of cuisines and stores. A key benefit is that customers can track their order in real-time. Doordash also empowers people like myself to earn extra income with flexible hours by becoming delivery drivers. Overall, Doordash utilizes technology to provide fast, reliable delivery and excellent customer satisfaction.

3. What makes you qualified to be a delivery driver?

This question allows you to sell your most relevant skills and experiences. Pick 2-3 key qualifications and provide specific examples of when you demonstrated them. They want to hear about skills like safe driving, navigation, customer service, multitasking, and adaptability.

Sample Answer: I believe my professional experience in the food industry combined with my safe driving record make me well-qualified for this role. In my last job as a server, I frequently had to juggle multiple tasks at once, often while navigating a crowded restaurant. This required excellent multitasking and composure under pressure, which are crucial skills for delivery driving. Also, I have a clean driving record with no accidents in over 5 years. Safety is my top priority behind the wheel. Finally, I’m very familiar with the local area which allows me to navigate efficiently to provide fast delivery times.

4. How would you ensure orders are delivered on time?

Timely delivery is crucial for Doordash, so interviewers want to know you have strategies to deliver orders promptly. Share tips on route planning, time management, and how you would handle unpredictable factors like traffic.

Sample Answer: To ensure on-time delivery, I would plan my route in advance using the Doordash app along with GPS. I would aim to take the most efficient route possible while following all traffic laws. If I encounter an unexpected delay like heavy traffic, I would contact the customer immediately to inform them and readjust my route. Having bottled water and snacks on hand allows me to avoid unnecessary stops that could cause delays. I’m also vigilant about checking food items against the order to avoid having to turn back. Time management and preparation allow me to provide fast, reliable delivery.

5. How would you handle a dissatisfied customer?

Drivers often have to deal with complaints about late orders, incorrect items, or other issues. Share how you would calmly resolve any problems, ensure customer satisfaction, and represent Doordash professionally.

Sample Answer: If faced with a dissatisfied customer, I would first apologize sincerely and hear them out. I would then do my best to come up with a solution, whether that’s contacting support to arrange a refund or credit, getting a replacement order, or offering a discount on their next order. Maintaining a polite and understanding attitude is key, even when faced with an upset customer. I realize that every complaint is an opportunity to improve and make sure the customer walks away happy, ensuring repeat business.

6. Imagine you arrive to pick up an order and the restaurant says it will be another 20 minutes. What do you do?

Drivers need to think on their feet when faced with delays at restaurants. Walk through how you would handle this situation while maintaining your cool and ensuring good service.

Sample Answer: If the restaurant informed me the order would be delayed significantly, I would politely ask if there’s anything they can do to expedite it, while remaining understanding of their situation. I would then contact the customer immediately to inform them of the delay and provide an updated delivery time. I know open communication is key to managing expectations. While waiting, I would take the opportunity to double check that I have all needed items, such as extra napkins and utensils. Throughout this process, I would maintain a calm and professional demeanor. The way a driver handles delays reflects strongly on the Doordash brand, so I would do my utmost to make the best of the situation.

7. How would you ensure both hot and cold food items are kept at proper temperatures during delivery?

Maintaining proper food temperatures is a key responsibility of delivery drivers. Highlight your knowledge of techniques and equipment to keep orders fresh and appealing.

Sample Answer: I understand the importance of regulating food temperatures during transit to preserve quality. For hot foods, I would use insulated bags to retain heat. I would ensure soups and curries are securely sealed and kept upright. For cold items, I might pack a small cooler with ice packs. I would not let orders sit in my car for extended periods and would limit opening and closing the hot/cold bags. If I notice leakage or spillover, I would contain it quickly to avoid cross-contamination. My goal is for food to arrive looking and tasting just as good as when it left the restaurant.

8. How would you ensure you meet the physical demands of this job?

Delivery driving can be physically demanding, with lots of driving, walking, lifting and carrying. Share how you would make sure you are up for the physicality and also avoid injury.

Sample Answer: I understand that delivery driving has physical demands like frequent walking, lifting heavy bags, and getting in/out of the car. To meet these demands, I would ensure I maintain good cardiovascular fitness with regular exercise. Proper lifting techniques are important – I would lift from my knees, keeping my back straight. Taking the time to stretch before and after shifts can help prevent muscle strains. Wearing appropriate footwear with arch support also reduces fatigue. Listening to my body and taking short breaks if needed enables me to avoid burnout or injury. My fitness level will allow me to handle the physical rigors of this job safely.

9. What steps would you take to deliver excellent customer service?

Doordash prides itself on customer satisfaction, so share specific strategies you would implement to keep customers happy. These could include communication, ensuring accuracy, following instructions, and being friendly.

Sample Answer: Providing excellent service is my top priority as a delivery driver. I would achieve this by carefully double checking orders for accuracy and contacting customers about any issues immediately. Following delivery instructions carefully, like entering gate codes or knocking versus ringing the bell, also enhances the experience. I aim to keep customers updated on their order status, so they know when to expect me. With each customer, I would present their order neatly and with a smile. Taking extra steps like including extra utensils or condiments can also impress them. My goal with each delivery is to make sure the customer feels well taken care of.

10. How would you respond if you got into an accident while on a delivery?

Though rare, accidents can happen so interviewers want to confirm you know how to respond appropriately. Share the steps you would take to handle the situation safely and by the book.

Sample Answer: In the unlikely event of an accident while on a delivery, my top priority would be ensuring my own safety and that of others involved. Provided it is safe to do so, I would move my vehicle out of any risky traffic position. I would call emergency services if anyone appears injured. Per Doordash protocol, I would then report the incident to my supervisor and cooperate fully with law enforcement. I would get any necessary medical attention even for minor injuries. The customer’s order and my vehicle would be secondary concerns compared to ensuring everyone’s health and safety. By following proper procedures, I can handle an accident situation in a responsible manner.

11. How do you plan to balance speed and safety while driving?

Interviewers want to confirm you will prioritize driving safely over rushing. Share tips on how you achieve quick deliveries while obeying traffic laws and driving