Paying your water bill on time is an important responsibility for all residents and businesses receiving water services from the Hilo Department of Water Supply. Failure to pay your bill can result in service disruptions penalties, and other complications. Thankfully the Hilo Department of Water Supply offers several convenient payment options to avoid any issues with keeping your account in good standing. In this article, we’ll provide an overview of the Hilo Department of Water Supply and the various ways you can pay your water bill.
About the Hilo Department of Water Supply
The Hilo Department of Water Supply is a county utility that provides water services to the Hilo area on Hawaii’s Big Island. They supply water to over 35000 customers across Hilo and the surrounding communities. The Hilo water system relies on surface water from the Wailuku River which is treated at the Hilo Water Treatment Facility before distribution. The Department of Water Supply operates and maintains water transmission lines, storage tanks, pumps, and other infrastructure required to deliver reliable water services.
As a utility customer, you are responsible for paying the water usage charges and fees assessed on your account. Water bills are typically issued on a bi-monthly basis. Failure to pay your water bill by the due date printed on your invoice can result in penalties and service shut-offs. Having your water turned off for non-payment can be a major inconvenience, so it’s crucial to pay your water bill on time every billing cycle.
The good news is that Hilo Department of Water Supply offers various payment options to make it quick and easy to keep your account current.
Ways to Pay Your Hilo Water Bill
You have several choices for how to pay your recurring water bill to the Hilo Department of Water Supply. Review these convenient payment methods:
Pay Online
The easiest way to pay is online through the Hilo Department of Water Supply website. You can make secure online payments 24/7 using your checking account and routing number. There are no transaction fees for online payments. The money will instantly debit from your bank account, so your payment posts right away.
Pay by Phone
You can also pay your water bill over the phone by calling the toll-free payment line at (844) 216-1994. Like online payments, paying by phone incurs no fees and posts to your account quickly.
Pay by Mail
If you prefer, you can mail your payment using the remittance stub and envelope included with your paper bill. Allow 5 business days for mailed payments to process. Be sure to mail your check or money order at least a week before the due date to avoid late fees.
Pay in Person
Walk-in payments are accepted at the Hilo Department of Water Supply headquarters located at 345 Kekūanaōʻa Street, Suite 20 in Hilo. You can pay your bill in-person Monday-Friday (except holidays) between 8:00 am and 4:00 pm.
Auto Bill Pay
You can enroll in auto bill pay to have payments automatically debited from your checking account each billing cycle. Auto pay is a convenient option that ensures your bill gets paid on time every month.
Pay at Third-Party Locations
You may also be able to pay your Hilo water bill at select banks, credit unions, or independent payment centers. The Hilo Department of Water Supply has partnered with payment processors like CheckFreePay and Paymentus to offer more pay locations.
No matter which option you choose, be sure to pay your Hilo water bill by the due date listed to avoid any late fees or service disruptions. If you have any questions about your water account or your payment options, contact the Hilo Department of Water Supply customer service line at (808) 961-8050. Prompt payment will ensure continuous water service for your home or business.
Additional Key Details on Paying Your Hilo Water Bill:
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Payment receipts contain important account details. Keep receipts for your records, whether you pay online, by phone, in person or by mail.
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If paying by mail, allow 5 business days for your payment to process. For other payment methods, your payment will post to your account immediately.
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The Hilo Department of Water Supply accepts Visa, MasterCard, checks and cash for in-person payments.
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You can view your balance online and enroll in paperless billing to go green and simplify bill payment.
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Setting up automatic monthly payments can help avoid forgetting to pay your bill on time.
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If you have billing questions or need to update your payment information, call (808) 961-8050 during normal business hours.
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Customers can pay multiple accounts in one transaction for convenience. Have your account numbers handy.
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Payment kiosks located at select retail stores offer another way to pay your water bill 24/7.
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If you are unable to pay by the due date, immediately contact the Hilo Department of Water Supply to discuss alternative arrangements and avoid service interruption.
Keeping your water service flowing requires staying on top of your bill payment to the Hilo Department of Water Supply. Use one of the many payment methods available to pay on time, every billing cycle. Managing your water account responsibly will ensure an uninterrupted water supply.
Talk Story Room video series: Keith Okamoto, Department of Water Supply Manager – Chief Engineer
How do I pay my water bill?
The Department of Water Supply offers various options to pay your water bill. Choose one that is most convenient for you: No transaction fees. Payment will be reflected in your account as soon as transaction has been accepted. Allow 5 business days for posting to your account.
What does the Big Island Water Department do?
Founded in 1949, its primary function is to provide domestic water service through its 23 water systems scattered throughout the Big Island. The Department continually strives to provide safe, dependable, high quality, potable water at a reasonable cost.
How do I pay my Hawaii DWS bill online?
Pay Online. You can make a credit or debit card payment online at www.hawaiidws.org, by clicking the “Pay Your Bill Online” button on our home page or on the “How to Pay Your Bill” page (under the “Customer Service” drop-down menu). To what address do I mail my bill payment? What happens if I don’t pay my bill on time?
How can a financial institution pay my water bill?
Your financial institution can pay your water bill by automatically deducting the amount due from your financial account and transferring it to DWS. Save time writing checks and on stamps. Just complete and return the attached authorization form with a check marked “VOID”, and leave your water bill payments to ABP.
Who governs the Department of Water Supply?
The Department of Water Supply is governed by a Water Board consisting of 9 members appointed by the Mayor of the County of Hawaii.
How do I contact the water supply department?
(808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks. August 22, 2024NEWS RELEASEFOR IMMEDIATE RELEASEDepartment of Water Supply Reminds Customers to Prepare for Approaching Storms, Possible Service InterruptionsThe Department
