DescriptionDelivery Station Liaison – Full Time (40 Hours) – DDX2 – McKinney, TX, USA 88,197 reviews McKinney, TX 75069 $16.70 an hour – Full-time Amazon.com Services LLC 88,197 reviews Read what people are saying about working here. Job Company Job details Salary $16.70 an hour Job Type Full-time Full Job Description Basic Qualifications High School or equivalent diploma Previous experience in Customer Service Ability to effectively prioritize work time to ensure efficiency Experience with Windows Operating Systems and Microsoft Outlook Familiarity with multiple web browsers, data base searching, and instant messenger tools Preferred Qualifications Bachelors Degree or equivalent work-related experience Proficiency in verbal and written communication skills Experience in understanding performance metrics and developing them to measure progress against key performance indicators Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. 1996 – 2022, Amazon.com, Inc. or its affiliates The address for this location is: 1398 Industrial Boulevard, McKinney, TX 75069 The schedule for this role, subject to change based on business need is: Tuesday-Saturday 11:00AM-8:00PM Except as otherwise required by law, this role pays $16.70 per hour. This is a Full-Time (40 hours per week) position. The average amount of scheduled hours generally consists of 40 hours per week, with the expectation to work additional hours in a week if there is a customer need. At Amazon, our mission is to be Earths most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. Were making history and the good news is that weve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Liaison, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; its making sure we put smiles on customers faces. As a Delivery Station Liaison, you will be responsible for: Managing difficult customer situations while using empathy through phone and email; Responding promptly and prioritizing customer needs; Soliciting customer feedback to improve customer experience. Analyzing data; Using stories and experience to complement data; Willing to seek out and develop work flows and procedures; Looking for ways to improve and promote quality; Demonstrating accuracy and thoroughness while meeting established deadlines. Using problem solving skills to identify and resolve customer facing issues in a timely manner; Gathering and analyzing information skillfully to develop alternative solutions. Effectively communicating; Listening and getting clarification; Focusing on solving customer needs, maintaining confidentiality and following policies and procedures. Balancing team and individual responsibilities; Exhibiting objectivity and openness to others views; Giving and receiving feedback; Contributing to building a positive team environment; Commitments to goals and objectives; Supporting teams efforts to succeed. Treating people with respect; Inspiring the trust of others; Supporting organizational values and goals with integrity. Supporting affirmative action and respect diversity. Carrying, lifting, pushing and pulling up to 49 pounds. Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long. Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided). Hiring Insights Job activity Posted Just posted Amazon.com Just posted Report job
Amazon Delivery Station Liaison USA | Interview Questions And Answers
Interviews for Top Jobs at Amazon
Delivery Station Liaison Interview
I applied online. The process took 2 weeks. I interviewed at Amazon (Boston, MA) in Mar 2021
Interview
After filling out the application on their website, I was asked to record answers to 10 interview questions and submit them for review. After review, I was chosen to proceed with the hiring process and receive my training dates.
- Name a time where you went above and beyond to help a customer in need.
Delivery Station Liaison Interview
I applied online. The process took 1 day. I interviewed at Amazon (Glassboro, NJ) in Oct 2018
Interview
I had my interview via Amazon Chime. The interview process was very informational. I was asked questions pertaining to the STAR method, which I was very well prepared for because I had received coaching from one of my managers . The interviewer (who was also the hiring manager) was very patient with me and made sure to inform me about everything that wasn’t listed in the job description (this was also one of the questions I had at the end of the interview).
- Tell me a time when you went beyond a manager’s instructions.
Hey there, I recently applied to be a part time Delivery Station Liaison and was asked to do a digital interview through HireVue. Does anyone know what kind of questions I can expect to be asked? Or just how was your interview experience with something like this. I’ve never done an interview like this or interviewed for Amazon either so I’m not sure what to expect. I have until Sunday to do the interview but was hoping to get some insight before!
How to answer Amazon interview questions
From the lengthy list of interview questions that Amazon candidates share online, you can expect that an Amazon interview will rely heavily on situational and behavioral interview questions.
Behavioral interview questions focus on past behavior as an indication of future job success, while situational interview questions ask how you would handle any number of hypothetical situations. With these questions, you can also pull from past experiences to answer how you would handle the hypothetical situation today or in the future.
From there, you can break behavioral and situational interview questions down further into competencies, such as leadership and communication. Using the STAR method during an interview is an excellent approach to answering these types of questions.
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FAQ
What are good questions to ask at the end of an interview with Amazon?
- What qualities do your most successful employees have in common?
- Can you describe a typical day in this role?
- What defines success in this position?
- What is the biggest challenge Amazon is facing today? …
- What do you enjoy most about working for Amazon?
What is delivery station liaison pay?
What is Amazon delivery station liaison?
What questions do they ask in Amazon interview?
- What would you do if you found out your closest friend at work was stealing? …
- Describe your most difficult customer and how you handled it. …
- Tell me about a time you were 75 percent through a project and had to pivot quickly. …
- Behavioral questions. …
- Leadership questions.
