Living in Delhi? You probably get your water supply from the Delhi Jal Board (DJB). As a customer of DJB, you need to pay your water bills regularly to avoid service disruption. In today’s digital era, you don’t need to stand in long queues or visit the DJB office for bill payment. DJB offers multiple convenient online bill payment options that you can use from the comfort of your home. Read on to learn how to pay your DJB water bill online.
Why Pay Your Water Bill Online
Here are some excellent reasons to switch to online payment for your DJB water bills
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Convenience Pay anytime, anywhere using your computer or mobile phone No need to take time off work to visit the DJB office during working hours.
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Avoid Long Queues: Online payment lets you skip the frustrating long queues at the DJB cash counters. Pay in under 5 minutes instead of waiting for hours.
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Secure Transactions: Online payments are secured by encryption technology to protect your financial information. Much safer than paying with cash.
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Cashback & Rewards: Many payment gateways offer cashback, wallet cash, or other rewards on online bill payments.
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Instant Confirmation: Get instant payment confirmation and receipt after successful online payment. No need to worry about delays.
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Flexible Options: Choose from credit/debit cards, netbanking, UPI, mobile wallets, and more for online bill payment.
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24×7 Availability: Online bill payment portals work round the clock, allowing payment at your convenience.
How to Find Your DJB Water Bill Details
Before making online payment for your DJB water bill, you need to get the bill details like bill number, bill amount, due date etc. Here are two ways to get your DJB bill details:
1. Check Details Online
- Go to the DJB Online Bill Payment Portal.
- Click on ‘KNO (Get Bill Details)’ and then ‘Get Details’.
- Enter your 10 digit KNO number (DJB consumer number).
- Fill the captcha and click ‘Get Details’.
- Your DJB bill details like name, address, bill number, bill date, due date, and amount will be displayed.
2. Check Details by SMS
- Send an SMS in the format ‘DJB 10 digit KNO number’ to 56070
- For example: DJB 1234567890
- You will receive an SMS with your DJB bill details.
Note your bill details once you have checked them through either method. This information will be required during the online payment process.
Online Payment Options for DJB Water Bills
DJB offers three convenient options to pay your water bills online:
1. Payment Gateway
This allows payment using:
- Credit Cards – Visa, Mastercard, American Express and more
- Debit Cards – RuPay, Visa, Mastercard etc. linked to your bank account
- Net Banking – Instant online payment from supported banks
- Mobile Wallets – Paytm, Freecharge, Mobikwik, Airtel Money etc.
- UPI Apps – BHIM, Google Pay, PhonePe, PayZapp etc.
To pay via payment gateway:
- Go to the DJB Bill Payment Portal
- Click ‘Pay Your Water Bill’ and then ‘Payment Gateway’
- Select your preferred payment option from credit/debit cards, netbanking, wallets or UPI
- Enter your bill details and make the payment
2. Bharat Bill Payment System (BBPS)
This is an integrated bill payment platform by NPCI. You can use BBPS in the following ways:
- BBPS App – Download the BBPS app and pay bills from within it
- Net Banking – If your bank supports BBPS, pay directly via netbanking
- Agent Networks – Pay at BBPS agent outlets like CSC, Airtel, etc.
To use BBPS for DJB bill payment:
- Go to DJB Bill Payment Portal
- Click ‘Pay Your Water Bill’ and then ‘BBPS’
- Follow the steps as per your chosen BBPS payment method
3. NEFT/RTGS
You can make online payment for your DJB water bill through your bank via NEFT or RTGS transfer.
- Go to the DJB Bill Payment Portal
- Click on ‘Pay through NEFT/RTGS’
- Select your bank and fill the beneficiary details as provided
- Initiate NEFT/RTGS transfer for the bill amount from your bank account
- The DJB account will automatically get credited once transfer is successful
Locating KNO Number and Testing Online Bill Payment
As you saw above, the 10 digit KNO number is required for checking DJB bill details as well as making online payment. Follow these steps to find your KNO number and test the online bill payment process:
Locate Your KNO Number
Your KNO number will be printed on your latest DJB water bill. It is a 10 digit number. If you cannot find the bill, call Delhi Jal Board helpline and provide your name and address to get the KNO number.
Test Online Payment Process
Once you have the KNO number:
- Go through the steps above to check your bill details online using the KNO
- Try making a small payment of Rs.10 or Rs.20 using any of the online options
- This will validate that you have understood the process correctly
- You can then pay the full bill amount through your preferred online mode
Testing the process will ensure that you do not face any issues while making the actual bill payment.
Online Payment Benefits for DJB Customers
Using the convenient online payment options for your DJB water bills gives you several useful benefits:
- No Late Payment Penalties – Avoid fines by paying your bills before the due date
- Uninterrupted Water Supply – Your DJB water connection will keep working without disruption
- Easy Payment Tracking – Payment status and receipts can be accessed online
- Loyalty Rewards – Some payment gateways give loyalty points or cashbacks
- Cost Savings – No expenses for traveling to DJB office for bill payment
- Peace of Mind – Stay stress-free knowing your water bill is paid on time
Switching your DJB water bill payments online is useful not just for the convenience, but also helps you avoid penalties, ensure continuous water supply, and gives you peace of mind.
Frequently Asked Questions on DJB Online Bill Payment
If you are new to paying your Delhi Jal Board water bills online, you may have some queries. Here are answers to some frequently asked questions:
Q: How do I register for online bill payment?
A: There is no registration required! Just use your 10 digit KNO number to check details and pay directly online.
Q: Can I pay previous bills or outstanding dues online?
A: Yes, you can pay any past bill or pending dues online using the bill details.
Q: Is there any fee for online bill payment?
A: No, there are no extra charges. You only pay the bill amount.
Q: Will I get payment confirmation immediately?
A: Yes, you will get instant payment acknowledgement and receipt after successful payments.
Q: Can I store my details to pay quickly next time?
A: Payment gateways allow you to save your details securely for faster checkout next time.
Q: Who do I contact for online payment support?
A: You can call the DJB helpline or your bank for any payment gateway assistance.
Q: How do I check my payment history online?
A: Login to your payment gateway account or the BBPS app to view your DJB bill payment history.
