Customer Service Representative interview questions and answers

The thing about hiring great Customer Support Representatives is that there’s only so much that you can train. You can educate them about the product, give them scripts, and walk them through manuals and processes, but after that, they have to be able to connect with your customer on a human level.

The best customer support representatives have a genuine desire to help customers. They’re patient, empathetic, and endlessly communicative. They love to talk. They can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these are the people who can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and will investigate further if they don’t have enough information to resolve the situation.

CUSTOMER SERVICE Interview Questions & Answers! (How to PASS a CUSTOMER SERVICE Job Interview!)

Traditional / How Well You Understand the Job

Why they ask this:

The hiring manager uses this question to determine exactly how far you’ll go to ensure good customer service and how that aligns with the company policy and mission.

What you should focus on:

While it might seem like an obvious answer to just focus on doing your job and doing it well, good customer service is deeper than just checking boxes off on the HR description for your position. Include things like your attitude towards customer service and the people you’ll be encountering as well as your ability to problem solve for them and still maintain the reputation of the company and the products you’re dealing with.

Why they ask this:

The hiring manager is curious about what you think good customer service is. Beware! This can be a trap question meant to lure you into recalling an event when you had amazing customer service that may or may not have bent the company rules.

What you should focus on:

Don’t tell a story about the time your cousin’s best friend comped your entire group a free meal or how a technician looked the other way and installed an upgraded stereo in your car and only charged you for the base model.

While you might consider those amazing examples of customer service, the company these individuals represented at the time probably wouldn’t.

Focus instead on answers where both the representative and the company treated you with respect and went above and beyond without bending rules or doing anything underhanded or shady. A hiring manager probably won’t offer you a job if they think you’ll do whatever it takes to keep people happy, especially at the expense of the company.

You can tell about your recent experience like ‘I have recently visited the store of and a member of staff saw me looking confused. Their staff is helpful and talked me through the different materials, durability, and also suggested the size that might work best for me for purchasing shoes. I am impressed by his personalized advice.

You should say that “It depends on the situation, like how long the co-worker has been working with the company. If somebody new, you should speak to them and tell them to maintain a more professional attitude”. However, If you feel that this it is repeatedly done, you can inform your team leader.

The employees of a company not only work for his benefit but also for the benefit of the company. They can do by simply achieving sales targets and making customers happy with the product and service offered by the company. In my earlier company, I observed frequent calls about backup solutions. I propose an idea to bundle backup solutions with core solutions. This worked very well and sales of backups trebled.

Customer service is about the customer and the service that is offered to them. It will be the job of customer service agent to build a positive relationship with the customer. The agent also needs to make sure that customer’s experience with the company is a satisfying one which helps to increase the overall reputation of the enterprise.

You should always say that you are a team player and that you enjoy working as part of the team. Here, you can also talk about the team you had worked previously. You can also talk about the size of the team, what role you had and whom you were reporting.

8. Why do you think you would be a good fit for this position?

This is your chance to present yourself as the perfect candidate for the company you apply to. The employer wants to know what skills you have to make you the right person for the job.

  • Research the company. Look for their values, the work environment they create, and what they strive towards.
  • List out what connections you have with the company and what makes you a great customer service representative.
  • Highlight your personal traits and special skills. Share your achievements and present what makes you unique.
  • Example Answer On your website, you say that you value teamwork and personal development. I entirely agree that teamwork is essential in customer service and that the more your employees grow, the better service they can provide. I am a good fit for this position because I enjoy working with people and truly care about them. At my previous job, I was praised by customers because of my friendly approach and attentiveness. I value hard work and supporting each other in a team. I also want to keep developing and growing professionally, and I think your company will be a great place for this. My experience provided me with many opportunities to challenge myself and develop. I can bring all the lessons I learned throughout the years and positively impact the team.


    What questions are asked in a customer service interview?

    23 customer service interview questions to ask candidates
    • How would you define good customer service?
    • What appeals to you about this role?
    • What’s the best customer service you’ve ever received? …
    • Can you tell me about a time when you received poor customer service?

    Why should we hire you as a customer service?

    Top 10 Interview Questions and Best Answers
    1. Tell Me About Yourself. …
    2. Why Are You the Best Person for the Job? …
    3. Why Do You Want This Job? …
    4. How Has Your Experience Prepared You for This Role? …
    5. Why Are You Leaving (or Have Left) Your Job? …
    6. What Is Your Greatest Strength? …
    7. What Is Your Greatest Weakness?

    What is customer service in BPO answer?

    Because I have what it takes to fill the requirements of this job – solve customer problems using my excellent customer service skills.” “Because I have the experience and expertise in the area of customer support that is required in this position.”

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