Paying your medical bills can be confusing, but Coxhealth has made it easy with multiple payment options. If you need to pay your Coxhealth bill over the phone, this guide will walk you through everything you need to know.
Why Pay By Phone?
For many people, paying bills online is convenient. However, some may prefer to speak to a real person when managing finances. There are a few key reasons you may want to pay your Coxhealth bill by phone:
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Personal assistance – Speaking to a customer service agent allows you to get answers to any questions and ensures your payment is processed correctly.
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No online access – If you don’t have a computer or smartphone paying by phone is your best option.
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Prefer phone calls – Some people simply like the familiarity of phone-based customer service over newer digital options.
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Security concerns – Entering payment info online makes some worried about data breaches. Calling may feel safer.
Whatever your reason for choosing the phone payment route, Coxhealth aims to make the process fast and hassle-free
How to Pay Your Coxhealth Bill by Phone
Paying your Coxhealth bill by phone is simple. Just follow these steps
Step 1: Locate Your Account Number
Before calling, you’ll want to have your Coxhealth account number handy. This can typically be found on your billing statement or by logging into your online patient portal account. Having your account number ready saves time and ensures your payment gets applied correctly.
Step 2: Call During Business Hours
Coxhealth’s Patient Financial Services team that handles bill payments is available Monday through Friday from 8 AM to 5 PM. For the quickest assistance, call during these hours.
The toll-free phone number to call is 417-269-3117.
Step 3: Speak to a Representative
When connected to the automated phone system, choose the menu options to be transferred to a patient financial services representative. Let them know you’d like to make a payment on your account.
Be ready to provide:
- Your full name
- Date of birth
- Coxhealth account number
This allows them to swiftly pull up your account.
Step 4: Choose a Payment Method
Coxhealth accepts the following payment methods over the phone:
- Credit/Debit Card – Visa, MasterCard, Discover, American Express
- Electronic Check – Provide your bank routing & account number
Once you decide on credit/debit or e-check, the representative will take your payment info and process the transaction.
Step 5: Get a Payment Confirmation
Before hanging up, be sure to get confirmation that your payment went through successfully. You can request they mail or email you a receipt for your records.
Following up is key to ensure there are no issues with your bill payment.
Tips for a Smooth Payment Experience
Paying your Coxhealth bill by phone is designed to be quick and hassle-free. Use these tips to optimize the process:
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Call during slower hours – Mornings on Tuesday-Thursday tend to have shorter hold times compared to peak hours like Monday mornings.
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Gather documents – Have your account number, billing statements, and insurance details handy before calling.
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Ask questions – Don’t hesitate to ask for clarification on billing codes, payment deadlines, or any other issues.
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Avoid weekends/holidays – Since billing departments are closed Saturdays and Sundays, save your call for a weekday.
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Set up autopay – If you have ongoing medical bills, enquire about autopay options to set and forget payments.
Following these best practices helps phone payments go smoothly so you can get on with your day stress-free!
Troubleshooting Common Phone Payment Problems
Despite the convenience of paying Coxhealth bills by phone, you may occasionally run into issues. Here are some common problems and solutions:
Long hold times: Call during non-peak hours or set up autopay to avoid phone queues.
Can’t locate account number: Talk to hospital registration staff or check your online patient portal for your account number.
Unclear billing codes: Ask for an itemized bill breakdown if you don’t understand billing codes on your statement.
Need a payment extension: Discuss options like payment plans if you are unable to pay the full balance due.
Incorrectly applied payment: Call back and ask for a manager to fix wrong payments or credits.
Other billing questions: Jot down specific questions beforehand so the rep can efficiently address any concerns.
With a few troubleshooting tips, you can handle any curveballs during your Coxhealth phone payment.
Explore Other Ways to Pay Your Bill
In addition to paying your Coxhealth bill over the phone, you have other convenient options:
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Online bill pay – Securely pay your bill on Coxhealthpay.com 24/7.
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In person – Visit the patient financial services office during business hours with cash, check or credit/debit card.
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By mail – Send a check or money order to the billing address listed on your statement.
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Automatic payments – Set up recurring monthly payments from a bank account.
Compare all payment methods and choose the best one for your needs. The billing staff is also happy to advise you on selecting the optimal approach.
Get Help from Coxhealth’s Billing Department
Don’t hesitate to leverage Coxhealth’s knowledgeable billing department if you need assistance. In addition to taking payments, they can:
- Explain confusing charges on your statement
- Set up payment plans for large balances
- Connect you with financial assistance resources
- Answer insurance questions
- Resolve payment processing problems
Take advantage of their expertise if you have any bill-related issues.
Paying Your Medical Bill Just Got Easier
Dealing with medical bills doesn’t have to be painful. Now that you know the ins and outs of paying your Coxhealth statement by phone, you can handle it with confidence. With quick access to customer support and secure payment processing, consider your billing stress relieved!
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FAQ
What is the phone number for CoxHealth South HR?
How to make a CoxHealth account?
How many locations does CoxHealth have?
Who is the HIPAA privacy officer at CoxHealth?
How do I contact a CoxHealth hospital?
If you have a question, or concern or need support, utilize the hospital phone directory, specific to one of the following locations: To contact a department within any CoxHealth hospital, dial the last six digits only. To get an outside line for local calls, dial 9. For long-distance service, call collect or use a calling card.
How do I get financial assistance from CoxHealth?
For more information about CoxHealth’s Financial Assistance, to get an application, or to request to receive written notice or communication electronically you can visit one of the departments at any of the following locations or you may call one of the following numbers to speak with a Financial Navigator.
How do I call CoxHealth?
To contact a department within any CoxHealth hospital, dial the last six digits only. To get an outside line for local calls, dial 9. For long-distance service, call collect or use a calling card. CoxHealth is the only locally owned, not-for-profit health system based in Springfield, MO.
How do I contact a CoxHealth operator?
If you would like to speak to a CoxHealth operator, call 417-269-3000 for assistance. Please select the one topic below which most closely relates to the reason you are contacting us. (Required) Billing | For all questions or comments related to hospital bills, physician bills, or the bill pay portal.
How do I log in to coxhealthnow?
Simply log in to CoxHealthNow as you normally would when accessing your patient portal. Here are some of the things you can do with CoxHealthNow: Visit the CoxHealth portals page for more information and to self-enroll as a portal user if you are not already registered.
What is the new CoxHealth patient portal & app?
The new CoxHealth patient portal and app called CoxHealthNow officially launches on June 14 th. Current CoxHealth patient portal users will be automatically transferred into the new system. Simply log in to CoxHealthNow as you normally would when accessing your patient portal. Here are some of the things you can do with CoxHealthNow:
