Interviewing at a fast-growing startup like ClassPass can be an exciting opportunity, but also a nerve-wracking experience. With its innovative business model and rapid expansion, ClassPass is attracting top talent across roles in engineering, product, operations, sales, and more.
Landing a job at this unicorn startup can accelerate your career growth But first, you have to nail the interview
In this article, we’ll cover the top 10 ClassPass interview questions and sample answers to help you ace your upcoming interview. With thorough preparation using real interview questions from ClassPass candidates, you’ll be ready to impress hiring managers and position yourself as a top choice.
Overview of the ClassPass Interview Process
The ClassPass interview process typically consists of three rounds
Round 1: Introductory call with a recruiter
This 30-45 minute screening goes over your resume and experience. The recruiter will assess your background and interest in the role.
Round 2: Technical/skills interview
Depending on the department, this 60-90 minute interview will include both technical questions testing your hard skills and situational questions to assess your soft skills. For engineers, expect coding challenges. For other roles, be ready for case studies.
Round 3:values interview with hiring manager
In this 45-60 minute interview, the hiring manager will evaluate your culture fit. They’ll ask behavioral questions to determine if you align with ClassPass core values like innovation, transparency, care, and impact.
Top 10 ClassPass Interview Questions and Answers
Let’s get into the actual ClassPass interview questions you’re likely to receive and how to best respond:
1. Tell me about yourself.
This common opening interview question allows you to introduce your background and skills. Focus on your professional experiences most relevant to the role. Keep it concise at 2-3 minutes.
Sample Answer:
“I’m a product manager with over 5 years experience leading cross-functional teams to deliver digital products. Most recently, I led the launch of a popular mobile app for concert tickets at TicketPro. Key responsibilities included managing the product roadmap, gathering user requirements, and coordinating go-to-market strategy. Through rapid iteration and data-driven prioritization, we boosted mobile conversions 20%. I’m excited to bring my experience building engaging mobile products that connect users to live experiences to the ClassPass team.”
2. Why do you want to work at ClassPass?
Hiring managers want to gauge your genuine interest in the company and role. Research ClassPass’s mission, culture, leadership, products, and growth story. Highlight shared values and how you can contribute.
Sample Answer:
“I’m interested in ClassPass because of your mission to help people stay active and live happier, healthier lives. My personal values around health and wellness align closely with ClassPass. I also love how ClassPass is innovating on the fitness industry experience through technology. Combining my mobile product experience with ClassPass’s phenomenal growth provides an exciting opportunity to make an impact by engaging more users with transformative workout experiences.”
3. What do you know about ClassPass?
Demonstrate your understanding of the company. Cover ClassPass’s origin story, product offerings, business model, team culture, and growth trajectory. Mention recent milestones like global expansion, unicorn status, and new verticals like wellness.
Sample Answer:
“ClassPass pioneered fitness classes on demand through a monthly subscription model, first launching in NYC in 2013. The mobile app enables users to sample different boutique studios and gyms rather than commit to just one. This flexibility and variety has fueled rapid growth. ClassPass is now active in 30 countries, hit unicorn status with a $1B valuation, and expanded into wellness experiences like spas and massages beyond just fitness classes. Company culture emphasizes innovation, work-life balance, collaboration, and direct communication. ClassPass has an ambitious mission to help people stay active, and there’s a ton of opportunity for future growth by expanding to new geographies and verticals.”
4. How would you improve the ClassPass customer experience?
This question tests your customer empathy, strategic thinking, and understanding of the ClassPass product. Share 1-2 thoughtful ways you’d enhance the user experience based on actual pain points.
Sample Answer:
“One area I’d focus on improving the customer experience is ClassPass’s studio discovery and booking experience. I’d look to reduce booking friction by implementing automated waitlists and notifications when your preferred classes have open spots. I’d also enhance studio profiles with richer details like video previews, music playlists, parking information, and user reviews. This would make it easier for customers to discover exciting new studios catered to their preferences and seamlessly book the perfect classes.”
5. What do you consider your greatest professional achievement so far?
Pick an achievement showcasing skills needed for the role. Quantify your impact with numbers. Focus on accomplishments demonstrating leadership, teamwork, creativity, work ethic, or communication. Align to ClassPass values.
Sample Answer:
“One professional achievement I’m particularly proud of is leading the development of a fitness app that doubled user engagement in just 6 months. I managed a team of mobile developers and worked cross-functionally with marketing to turn around the stagnating product. By listening to users, rapidly testing new features, and monitoring metrics, we successfully increased daily active users, session length, and monthly retention to all-time highs. This really demonstrated my abilities to leverage data, think creatively, and rally a team to efficiently achieve ambitious goals, which are skills I believe translate well to ClassPass.”
6. What do you consider your greatest weakness?
Be honest while positioning your weakness positively. Choose a minor weakness unrelated to the role’s core competencies. Reflect on how you’ve worked to improve this weakness.
Sample Answer:
“My biggest weakness used to be public speaking because I tended to get nervous. However, I’ve pushed myself to become a better presenter by volunteering to lead company town halls and participate in Toastmasters. While I still get some nerves, I’ve developed techniques to manage them better by practicing extensively and focusing my energy. These experiences have drastically improved my confidence and ability to clearly communicate and inspire teams.”
7. Why should we hire you over other candidates?
Summarize your most relevant qualifications and skills for the role. What makes you the best choice? Differentiate yourself by leaning into your unique background, leadership accomplishments, and demonstrated strengths.
Sample Answer:
“As your next [role], I’ll bring over 5 years of mobile product management experience coupled with a deep passion for fitness. I’ve repeatedly demonstrated strengths in leading cross-functional teams, influencing without authority, user-centered design, and data-driven prioritization. Given ClassPass’s hypergrowth mobile-first platform, my expertise launching successful fitness apps would enable me to hit the ground running. I’ll combine my technical product skills with an ability to rally teams around bold visions to deliver products that connect more people to transformative wellness experiences.”
8. How do you handle a disagreement with a coworker or supervisor?
Share your conflict management approach. Discuss how you calmly listen, find common ground, compromise, and offer constructive feedback. Emphasize teamwork.
Sample Answer:
“When a disagreement arises, I first seek to understand the other person’s perspective. I’ll ask thoughtful questions and have an open, respectful dialogue to find common ground. If we still disagree, I propose compromises and new solutions oriented around shared objectives. Maintaining positive team relationships is ultimately my highest priority. I provide frank but kind feedback and steer the discussion in a collaborative direction to achieve win-win outcomes.”
9. Where do you see yourself in 5 years?
Show you’re thinking long-term about growing your career at ClassPass. Tie your growth to the company’s growth. You could discuss taking on greater responsibilities, expanding your skills, or moving into leadership roles.
Sample Answer:
“In 5 years, I hope to have grown alongside ClassPass into an influential global brand. As ClassPass expands into new markets and verticals, I want to take on greater responsibilities and lead even larger projects with international scope. I aim to develop as an expert in retention, engagement, and growth within the fitness and wellness spaces. I see myself leveraging that experience to mentor other rising leaders. My goal is to progress into senior product management or director roles where I can strategically shape the future of transformative wellness experiences.”
10. Do you have any questions for me?
Always ask 1-2 thoughtful questions. This demonstrates your engagement and interest in the company and role. Tailor questions based on your research and conversation.
Sample Examples:
-“What are the top priorities and milestones for the first 6 months in this role?”
-“How would you describe the culture and work environment at ClassPass?”
-“What opportunities for career development and learning does ClassPass provide?”
Preparing responses to these common ClassPass interview questions will get you ready to put your best foot forward. Highlight the personal qualities, work ethic, and experience needed to excel. Confidently convey your passion for the company’s mission. With practice responding to these questions and other scenarios, you’ll be set up
Working at ClassPass: Problem Solving
FAQ
Why should we hire you?
Can you tell me a little about yourself?
