A perennial Fortune 500 company, JPMorgan Chase is one of the leading financial services organizations in the world. JPMorgan Chase has grown into the biggest bank in the U.S. thanks to its many business units, such as retail banking, investment and commercial banking, and asset management. S. — and the worlds most valuable bank by market capitalization.
Over 250,000 people work for JPMorgan Chase around the world, making it one of the biggest and oldest companies in the world. The company’s history goes back to 1799, when the Bank of the Manhattan Company was founded as its first parent company.
Since then, JPMorgan Chase has become one of the most admired companies in the world through a series of mergers and acquisitions, as ranked by Fortune every year.
As with any successful organization, getting a job with JPMorgan Chase is competitive. If you want to work there, you should be ready for the questions that will be asked during the interview.
Landing a job as a Personal Banker at Chase can be a highly rewarding career move. As one of the largest banking institutions in the United States, Chase offers tremendous opportunities for growth and development. However first you need to ace the job interview.
To help you put your best foot forward we’ve compiled a list of the top 25 most common interview questions for Chase Personal Bankers along with sample answers. Read on to learn how to effectively prepare for your upcoming interview.
1. Why are you interested in becoming a Personal Banker?
This question is asked to gauge your motivation for pursuing this role at Chase. The interviewer wants to know that you have a genuine interest in the position and not just applying randomly.
Sample Answer: I am deeply interested in becoming a Personal Banker at Chase because I’m passionate about developing meaningful relationships with customers and helping them achieve their financial goals. I love educating others on financial topics and providing personalized guidance. The opportunity to make a positive impact in people’s financial lives is what really excites me about this role. Chase’s reputation as a leading financial institution makes this role even more appealing.
2. What do you know about Chase and this role?
With this question, the interviewer wants to assess how well you understand Chase as a company and the key duties of a Personal Banker role. It demonstrates your interest in the position and company.
Sample Answer: Through my research, I’ve learned that Chase is one of the largest banking institutions in the US with a presence in over 100 markets. It offers a comprehensive range of financial products and services from deposit accounts and credit cards to mortgages and investment options. As a Personal Banker, my primary role would be building relationships with customers, understanding their needs, and providing suitable banking solutions. Key duties include account opening, managing transactions, recommending credit products, investments and loans, as well as promoting Chase’s offerings to existing clients. Above all, the role requires providing exceptional customer service on a daily basis.
3. Why should we hire you?
This common question allows you to sell yourself by highlighting your most relevant skills, achievements and qualities. Be concise yet compelling.
Sample Answer: You should hire me because I have over 5 years of experience in client-facing banking roles. I’m extremely motivated to take on the responsibilities of a Personal Banker and dedicated to delivering top-notch customer service. I’m a natural relationship-builder and enjoy educating clients on financial topics. My track record of surpassing sales targets and retaining customers makes me well-suited for this role. I stay current on financial trends and regulations, allowing me to provide sound recommendations. With my customer service skills and passion for the industry, I’m confident I will excel as a Chase Personal Banker.
4. How would you handle an upset customer?
Banks frequently deal with unhappy customers. This question tests your patience, empathy and problem-solving abilities. The interviewer wants to know you can diffuse tense situations professionally.
Sample Answer: When facing an upset customer, I would first listen attentively to understand their concerns. I would empathize with their frustration and apologize for the inconvenience. Next, I would review the situation and offer solutions within bank policies, or escalate to a supervisor if needed. Throughout the process, I would maintain a calm demeanor and communicate clearly to resolve the issue to their satisfaction. The goal would be turning a negative experience into a positive one for the customer.
5. Tell me about a time you educated a customer on a complex financial product.
As a Personal Banker, explaining complex topics simply is a must. This question reveals your ability to take complicated financial information and make it understandable for the average customer.
Sample Answer: I once helped a client understand an adjustable rate mortgage they were considering. As they were a first-time homebuyer, they were unfamiliar with how ARM rates fluctuate. I explained using simple terms and analogies. I walked through examples showing how changes in the index rate could impact their future monthly payments. I also made sure to educate them on both pros and cons so they could make an informed decision. The client appreciated me taking the time to explain things clearly and even referred me to friends needing mortgages.
6. How would you respond if a customer doubted your knowledge on a topic?
Admitting gaps in knowledge can demonstrate humility. However, you must emphasize eagerness to research the issue and provide answers.
Sample Answer: If a customer doubted my expertise on a particular topic, I would respond openly and honestly. I would assure them I take their concern seriously and am committed to finding the right information to address it. If I was unable to fully answer their question immediately, I would take their contact information and follow up with the answers after conducting thorough research. Providing the highest level of service and accurate information is my top priority.
7. A customer needs help setting up online banking but you have limited tech skills. What do you do?
Banking is increasingly digital, so tech gaps could be viewed negatively. Show resourcefulness and commitment to solving the problem.
Sample Answer: While I may have limited tech expertise in certain platforms, I am resourceful. My priority would be ensuring the customer’s needs are met, so I would draw from all available resources to assist them promptly. This could involve getting support from our tech team, escalating to a supervisor who is more familiar with the platform, or utilizing online tutorials to walk the customer through the process. I would follow up with the customer to confirm everything was set up properly. Providing excellent customer service means acknowledging my limitations but still finding solutions.
8. How do you stay up-to-date on financial products and industry trends?
Banking is a highly dynamic industry. Keeping current on new products, technologies and trends is essential for any Personal Banker. This question reveals your level of curiosity, proactiveness and commitment to continuous learning.
Sample Answer: I actively stay up-to-date on financial products and industry trends in several ways. I read national financial publications, bank newsletters and regulatory briefs on emerging products, technologies and regulations. I also leverage online forums and social media platforms to connect with other banking professionals and learn from their experiences and insights. Within my own institution, I take advantage of any training and development resources. Continuing education is very important to me, so I look for webinars, conferences and courses to remain current in this rapidly evolving industry.
9. Why is customer service important for a Personal Banker?
This question tests your understanding of the Personal Banker role. It goes beyond just transactions; customer relationships are crucial. Demonstrate this awareness.
Sample Answer: Providing exceptional customer service is extremely important for a Personal Banker for several reasons. First, building trust with clients is key for developing long-term relationships and earning business. Second, customer service directly impacts client satisfaction and the bank’s reputation. Third, effective one-on-one interactions allow me to fully understand customer needs and recommend the most appropriate financial solutions. Finally, high-quality customer service helps generate referrals, new business and repeat customers. As the face of the bank for many people, fulfilling service expectations is critical for a Personal Banker’s success.
10. How would you handle a customer who became angry during a conversation?
Banking discussions can sometimes be emotional. The interviewer wants to know you can remain calm and professional in tense interactions. Show your poise and communication skills.
Sample Answer: If a customer became angry during a conversation, I would first listen attentively to understand the root of their frustration. I would then apologize calmly and express empathy for their situation. Next, I would ask appropriate questions to clarify the issue so I can best address their concerns. While remaining patient and professional, I would work to find an acceptable solution or alternative option for them. My goal would be to diffuse the tension and rebuild trust by demonstrating genuine care for their needs.
11. If you noticed concerning activity on a customer’s account, what steps would you take?
Fraud and security are constant concerns in banking. This questions assesses your understanding of protocols related to suspicious account activity.
Sample Answer: If I noticed any concerning activity on a customer’s account, I would immediately alert my direct supervisor according to our protocols. We would then investigate the transactions thoroughly to confirm if fraud or unauthorized access was involved. If so, we would contact the customer promptly, lock the account as a security precaution, and report the incident to our fraud prevention and security teams. I would also assist the customer with any paperwork needed for them to recover lost funds. Following bank procedures to protect client assets and information is extremely important.
12. You notice a customer making frequent overdrafts. What could you do to help?
Personal bankers should identify opportunities to provide financial guidance. This demonstrates your ability to address root problems and add value.
Sample Answer: I would first have an open conversation with the customer to understand the reason for the frequent overdrafts, while showing empathy for their situation. I could then explore solutions to help improve their account management. This may involve recommending linked savings accounts for overdraft protection, tools like low balance alerts, advice on budgeting, our overdraft fee waiver policy or checking different account types if their needs have changed. My goal would be working together to find the right solution to set them up for success and avoid overdrafts in the future.
13. How would you go about acquiring new clients?
Top 3 JPMorgan Chase interview questions
One of the best ways to become proficient in answering interview questions is to practice. These are the three most common interview questions you might be asked at your JPMorgan Chase interview, along with the STAR method for how to answer them.
Describe your most challenging team assignment and how you dealt with it
This question is often asked by interviewers to see how well you deal with new challenges and how flexible and adaptable you are when things are uncertain. Apply the STAR method when answering this question like this:
Just recently, our team was given a new client who had just moved from another bank and was known for being very picky. It was important for the client to compare a lot of different investment options because she wanted to change the direction of her investments.
This was a new client, and our team was asked to help her get started right away and also do some quick account analysis that usually wouldn’t be done until later in the year.
Because we had a lot of new people on our team, we first talked to the account’s senior banker to make sure we knew what the client would be looking for. I worked with my co-workers to develop a set of initial questions and concerns we needed to tackle. We also asked more experienced coworkers for help and looked at examples of similar work other clients had paid for.
As part of the team, it was my job to do the initial research on the client’s current investments and put together a draft presentation outlining our suggestions. It was also my job to get feedback from the senior banker before the next meeting with the client.
The client was happy with our analysis and how thorough we were, even though there were some new things to follow up on at the meeting. She acknowledged we had provided more information and insights than she had received from her previous bank.
Chase Bank Associate Banker Interview Questions
FAQ
What does a Chase personal banker do?
What are some JPMorgan Chase interview questions?
Here are more possible JPMorgan Chase interview questions you might be asked, by category: Describe a time you had to work with a difficult person in your team. Tell me about a time when you had a positive impact on a project. How did you measure your success?
What questions do interviewers ask a personal banker?
Interviewers want to know that you understand the essential skills required to successfully execute the duties of this position. They ask this question to assess your knowledge of a personal banker’s roles and responsibilities. In this part of the interview, make sure to emphasize specific skills that lead to tangible success in this career.
What is a personal banker interview?
A personal banker offers information about the services and products of a bank to clients. He/ she also helps them in handling their accounts. Employers must assess certain areas in a personal banker interview to ascertain whether you are up to the task. Take a look at the following 20 questions. 1. Why Are You Interested In This Role?
How do I get a chase personal banker job?
There are plenty of opportunities to land a Chase Personal Banker job position, but it won’t just be handed to you. Crafting a Chase Personal Banker resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition.
