Two clinical leaders share the dos and donts of interviewing for a Charlie Health clinical role.
Because of the ongoing crisis in youth mental health, there is an urgent need for mental health professionals who know how to work with teens and young adults. That’s why many companies are hiring therapists, social workers, and other mental health professionals—including Charlie Health.
In spite of this, job interviews can still be scary, so we asked two of our clinical leaders what you should and shouldn’t do when you go on an interview with Charlie Health. Keep reading to learn five tips for acing your Charlie Health clinical interview.
Getting a job at an innovative mental health startup like Charlie Health is an exciting opportunity for many clinicians and healthcare professionals. However, the interview process can seem intimidating. In this article, I’ll provide an overview of Charlie Health, insights into their interview questions, and tips to help you land your dream job.
Overview of Charlie Health
Charlie Health is a telehealth company that provides mental healthcare for young people ages 12-26. They offer treatment for conditions like anxiety, depression, eating disorders, and more through therapies like CBT and DBT.
Here are some key things to know about Charlie Health:
- Founded in 2020 and headquartered in San Francisco
- Raised $100 million in funding as of 2022
- Fast-growing team of over 250 employees
- Named one of the Best Places to Work by Built In
- Leader in making mental healthcare more accessible
Common Charlie Health Interview Questions
Based on insider perspectives from current employees here are some of the most common Charlie Health interview questions to expect
For All Roles
-
Tell me about yourself. Tip: Focus on your professional background and skills relevant to the role.
-
Why do you want to work at Charlie Health? Tip: Show you’re aligned with their mission and culture.
-
What are your salary expectations? Tip: Give a range based on market research of similar roles.
-
What are your strengths and weaknesses? Tip Share strengths relevant to the role and weaknesses you’re working to improve
For Clinical Roles
-
Walk me through your approach with a complex patient case. Tip: Demonstrate your clinical judgement and expertise.
-
How would you handle an emergency situation with a remote patient? Tip: Emphasize safety protocols and coordination.
-
Tell me about a time you disagreed with a colleague’s treatment approach. How did you handle it? Tip: Focus on collaboration and communication.
-
How do you stay up-to-date on best practices in your field? Tip: Show you’re committed to continuous learning.
For Non-Clinical Roles
-
Tell me about a time you faced a conflict at work. How did you handle it? Tip: Demonstrate people skills and emotional intelligence.
-
Describe a project or initiative you led from start to finish. Tip: Prove you can see projects through and manage competing priorities.
-
What does excellent customer service look like to you? Tip: Align with their patient-focused values.
-
Tell me about a time you had to rapidly adapt to change. Tip: Show you can pivot and problem-solve.
Tips for Acing Your Charlie Health Interview
Here are some top tips to help you have a stellar interview and stand out:
-
Research the company – Study their website, news articles, Glassdoor, etc. to understand their mission, values, and culture.
-
Practice responding to common questions – Prepare clear and concise stories that showcase your skills and experience.
-
Highlight your telehealth experience – Emphasize comfort with virtual care and remote collaboration.
-
Ask thoughtful questions – Inquiries about innovation, growth opportunities, company culture, etc. demonstrate genuine interest.
-
Send a thank you note – Following up reinforces your enthusiasm and professionalism.
-
Be yourself – Charlie Health looks for people who are passionate about their mission to transform mental healthcare.
With youth mental health needs rising, Charlie Health’s innovative approach is making care more accessible. By mastering their common interview questions and following these tips, you can land your dream role supporting their mission. The right preparation will help you ace any Charlie Health interview. Best of luck on your application!
Come prepared with client scenarios
An interview is the time to highlight your experience, and clinical scenarios can help tell the full story. When you worked closely with a client or their family, think about what went well and what could have gone better. Clinical Director Ann Matino, LCSW-S, recommends “clinically sophisticated answers” for high-acuity clients (think: complex cases or mental health conditions) because Charlie Health helps these kinds of people.
We hire clinicians across the spectrum of licensure, including entry-level providers. When discussing your qualifications for a role, “willingness to learn” and “curiosity” go a long way, says Matino. Licensure expectations vary depending on the position, so make sure you read the job description.
Show that you understand the virtual environment
As a telehealth company, it’s important to demonstrate an understanding of the virtual environment. Therapist Tracye Freeman Valentine, LPC-MHSP, says, “Talk about your technical skills if you have them, and make sure you have good lighting during your interview.”
Charlie Health Editorial Team
Charlie Health: Our Program, Mission, and Outcomes
How long was the interview at Charlie health?
I interviewed at Charlie Health The first interview was with the talent acquisition manager. It was scheduled for 30 minutes, but ran for about 45-50 minutes in total. I was asked standard questions about my skillset and a few behavioral questions. There was no time allotted for me to ask questions at the end.
What is the interview process like at Charlie health?
STAY AWAY if you value yourself, otherwise, enjoy Charlie Health! First round = recruiter Second round = take home full-stack assessment Onsite = code review of take home, product manager conversation, engineering manager interview, VP of engineering. I applied through a recruiter. The process took 1 day. I interviewed at Charlie Health in Mar 2023
How many interviews are there?
There is two interviews. The first one was very different and difficult and the second one is with the hiring managers. They say after you get through the second one and you pass the second one they ask for references and I got that but still haven’t gotten anything after that step. What’s one challenge your good at that you would never do again?
