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Landing a job as a cashier at Burlington Stores can be very competitive. With over 770 locations across the United States it’s one of the largest off-price apparel and home product retailers in the country. As such, you can bet the interview process will be rigorous.
In this comprehensive guide I’ll walk you through the key things you need to know to ace your Burlington Stores cashier interview and set yourself apart from other applicants. Drawing from my own experience and insights from current and former employees I’ve put together the top interview questions you’re likely to face along with tips for crafting winning responses.
Whether you’re fresh out of school or an experienced retail worker, this guide will prepare you to impress your interviewers and score the cashier job at the growing Burlington Stores chain. Let’s get started!
Get to Know Burlington Stores
Before we dive into the interview questions, it’s important to understand the company’s background and values. Here are a few key facts about Burlington Stores:
- Founded in 1972 in Burlington, New Jersey and headquartered in New Jersey
- Employs over 50,000 people across its 770+ stores
- Specializes in off-price retail, selling brand name merchandise at up to 60% off department store prices
- Core values include developing talent, driving productivity through empowerment, and creating a great place to work
Knowing this background will help you demonstrate at your interview why you’re excited about the prospect of working for Burlington Stores specifically.
Common Burlington Stores Cashier Interview Questions and How to Ace Them
Now let’s look at some of the most frequently asked interview questions for the Burlington Stores cashier role and examples of strong responses.
1. Why do you want to work as a cashier for Burlington Stores?
This is likely to be one of the first questions since it allows interviewers to gauge your interest in the company and role. Emphasize your knowledge of Burlington Stores (from your research) and highlight relevant skills and experience. For example:
“I’m excited about the opportunity to work for Burlington Stores because I love the off-price retail model and have always enjoyed hunting for great deals on brand name merchandise. I also have 2 years of experience as a cashier at a large retail chain, where I honed my skills in customer service, handling cash transactions, and loss prevention. I’m drawn to Burlington’s commitment to developing talent and providing growth opportunities. I believe my retail background coupled with my passion for delivering excellent customer experiences make me a great fit for this cashier role.”
2. What do you think the role of a cashier entails at our company?
With this question, interviewers want to ensure you have a solid understanding of the cashier’s day-to-day responsibilities at a large retail chain like Burlington. Convey that you grasp the importance of speed, efficiency, accuracy, and stellar customer service.
“Based on my research and experience, the cashier role at Burlington Stores involves processing a high volume of transactions quickly and accurately, providing excellent customer service, troubleshooting issues, assisting customers, embodying the company’s core values, and protecting company assets through loss prevention measures. Cashiers serve as a frontline representative of Burlington Stores’ brand, so maintaining a professional, friendly demeanor is critical. I’m confident my skills make me well-equipped to fulfill these responsibilities.”
3. How do you stay focused when handling repetitive tasks?
Cashier work can involve repetitive actions like scanning items, bagging purchases, and processing payments. Interviewers want to know you can maintain focus and accuracy even when performing monotonous tasks. Demonstrate your stamina and dedication to quality service.
“I’ve learned techniques from my previous retail experience for staying engaged even when tasks are repetitive. I focus on maintaining a positive attitude and pace, making each customer interaction feel fresh. Setting daily quality and efficiency goals keeps me motivated too. Most importantly, I remind myself that every transaction represents a chance to deliver great service, which makes each one feel rewarding.”
4. How do you handle angry or difficult customers?
Dealing with disgruntled customers is an inevitable part of cashier work. With this question, interviewers want to see that you can diffuse tense situations professionally while upholding Burlington’s standards of service. Share specific examples if possible.
“When facing an angry customer, I listen patiently to understand their concerns. I empathize with their frustration while remaining calm and professional. If I cannot resolve the issue on my own, I involve a supervisor or manager while reassuring the customer we are working to find a solution. Even when interactions are challenging, I make an effort to turn dissatisfied customers into satisfied ones before they leave.”
5. How do you stay energized and motivated in this role?
Cashier shifts can be fast-paced and tiring. Interviewers want to know you have the stamina and positivity to maintain high energy levels throughout the workday. Share coping strategies and emphasize your dedication.
“To stay energized as a cashier, I focus on keeping a positive attitude, taking short breaks when possible, staying hydrated, and building rapport with my coworkers since we can motivate each other. Most importantly, I remind myself that the customers rely on me to deliver attentive service with a smile. Knowing my work makes a difference in someone’s shopping experience keeps me motivated.”
6. Describe a time you made a process more efficient or improved a customer service experience.
Here, interviewers want real examples of how you’ve driven innovation and exceptional service. Use the STAR method – explain the Situation, Task at hand, Action you took, and Results achieved. Quantify your impact if possible.
“In my previous role, I noticed long lines often built up during shift changes at the registers. To improve this, I suggested we stagger team breaks rather than take them simultaneously. I worked with the manager to implement this by coordinating with the team. The result was a smoother transition between shifts and shorter wait times during breaks. Customer satisfaction improved, and my manager appreciated my initiative.”
7. Why should we hire you over other applicants for this cashier role?
This question allows you to close out the interview strong by summarizing your top strengths and qualifications. Remind them why you’re the ideal candidate.
“I believe I stand out for this role because of my enthusiasm for the off-price retail segment and Burlington Stores specifically, coupled with my solid background in customer service and cashier operations. My ability to deliver excellent service with a smile even during high-stress situations gives me an edge. Most importantly, I’m a motivated learner seeking growth opportunities, so I will constantly strive to improve processes and exceed expectations if hired for this role.”
Helpful Tips to Ace Your Burlington Stores Cashier Interview
Beyond preparing responses for common questions, here are some additional tips to shine in your Burlington Stores cashier interview:
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Demonstrate extensive retail knowledge – Mention your experience with POS systems, merchandising, inventory management, loss prevention, etc.
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Show high tolerance for busy, stressful environments – Retail can be hectic. Prove you thrive under pressure.
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Ask thoughtful questions – Inquire about training, growth opportunities, and company culture. Avoid questions about salary or benefits prematurely.
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Exude a positive attitude and energy – Smile, make eye contact, sit upright, and shake hands firmly.
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Highlight times you exceeded expectations – Quantify results whenever possible.
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Express passion for the brand – Convey genuine enthusiasm for Burlington’s off-price model.
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** Thank the interviewers** – Send promptly handwritten notes or emails appreciating their time.
Are You Ready to Ace Your Burlington Stores Interview?
This comprehensive guide outlined key details on Burlington Stores, provided sample responses for the top cashier interview questions, and shared tips to impress hiring managers. With preparation and practice, you can showcase your qualifications and land the Burlington Stores cashier job. Best of luck with your interview – you’ve got this!
Burlington Interview Questions And Answers
FAQ
What questions are asked during a Burlington interview?
What does a cashier do at Burlington?
Is Burlington easy to get hired?
What questions did they ask during the interview at Burlington Stores?
See what people said about the interview process at Burlington Stores. For my phone interview, they only asked me a few questions: 1.) Tell me about yourself, 2.) Tell me about a time you made a mistake and what you learned from it and 3.) Tell me about what skills you …
How long does it take to get a job at Burlington Stores?
I interviewed at Burlington Stores They will call you for an interview. If you do well during the interview, you will get hired on the spot, especially right before the Christmas holiday season. Basic interview questions. Do you have any retail sales experience? I applied online. The process took 1 week.
How do I prepare for an interview at Burlington Stores?
Prepare yourself for your interview at Burlington Stores by browsing Interview questions and processes from real candidates.
What is the hiring process at Burlington Stores?
The hiring process at Burlington Stores is generally quick and straightforward, with many candidates being hired on the spot or within a few days of their interview. The process typically begins with an online application, followed by a phone or in-person interview with a store manager.
