What Is a Brand Advocate? Definition, Uses and Tips

A brand advocate is someone who elevates your brand through word of mouth marketing. Brand advocates leave positive reviews about your product. They also refer new customers and create content on your behalf. Brand advocates even contribute useful insights to your user personas.

Marketing – What are Brand Advocates?

Benefits of brand advocacy

Successful brand advocacy has many benefits, including:

What is a brand advocate?

A brand advocate is someone who promotes a brand to its target market using a variety of techniques and content types. Anyone can support a brand, regardless of the industry, including staff members, business associates, influencers, and even customers.

It is very common for customers of a business to support and promote a brand they firmly believe in due to the brand’s high-quality goods and level of customer service. Many companies grow exponentially because of this consumer-based brand advocacy.

Brand advocacy is crucial because it enables a business to expand naturally and affordably, especially if it greatly benefits from consumer support. One of the most effective ways to advertise is through advocacy, which can help you gain the trust and loyalty of your audience.

How to use brand advocacy in marketing

Establishing a network of people who want to promote your brand with fervor, sincere enthusiasm, and vigor is the main goal of brand advocacy in marketing. You can take the following actions to increase brand loyalty in marketing:

1. Define your target market

Your target market must be identified before you can build a team of brand advocates. Depending on where you concentrate your business, different people are the ones you want to influence and spread the word about your brand. Young professionals and older adults are two markets that have different expectations for what they want and the type of advocacy they prefer. It’s critical to match your product or service to the market segment that is most likely to want it.

By examining consumer demographic information, you can identify your target market by figuring out which demographics are most likely to purchase goods that are similar to those offered by your brand.

2. Hire a brand ambassador

A company hires a brand ambassador to promote its brand, raise awareness of it, and boost sales. These people are frequently hired by businesses due to their demonstrated success in promoting brands and marketing skills. An invaluable resource for marketing outreach, the brand ambassador cultivates a long-term relationship to become deeply knowledgeable about everything pertaining to that brand.

Websites for business networking are useful tools for finding brand ambassadors. You can consult with internal recruiters at your company to look for candidates who are qualified for the position.

3. Define your goals using the SMART method

4. Cultivate a positive company culture

This organic, self-sustaining form of marketing can be successful.

How to measure brand advocacy

Measuring the success of your brand advocacy program is important. Here are some ways to do so:

Review goals

Consider your goals in detail and decide if they’re achievable. Additionally, you desire objectives with a favorable, quantifiable impact and both internal and external supporters.

Track and collect data

In order to gauge how well your brand is being advocated for, you must be able to track website views and blog or article “likes.” This includes:

Think about metrics or analytics that demonstrate awareness, engagement, conversion, and bounce rates. The findings will demonstrate whether brand advocates are interacting with your business’s brand and help you target those who are most likely to be interested in it.

Keep measuring

A long-term step you should include in your marketing strategy is tracking brand advocacy. It’s also crucial to assess your advocates and determine whether they still fit your market. As your organization develops, so will your brand advocates.

5 tips to improve brand advocacy

Here are some tips to help you boost brand advocacy:

1. Leverage social media

One of the main ways people connect and communicate with people around the world, including brand advocates, is through social media. Utilize social media outreach programs to grow your clientele and keep them loyal.

2. Create a brand advocacy program

A brand advocacy program is a strategy used by businesses to persuade consumers to spread the word about their product, essentially producing a large number of brand advocates. These initiatives are frequently large-scale campaigns that involve numerous contributors from employees and consumers and make use of cutting-edge marketing technologies. Due to their size, they may require a significant amount of work, but the reward for a successful campaign is typically very high.

3. Use the Triangle of Trust

The Triangle of Trust is a technique that cycles through the foundations of trust. Trust is a crucial component of successful and long-lasting brand advocacy. Customers who believe in a brand are more likely to promote it. Consumers are won over to the brand by brand advocates who earn their trust. Here are the three fundamentals in the Triangle of Trust:

4. Form business partners

Business partners serve as an extension of a business to promote brand loyalty and retain customers. These affiliate programs and partnerships can extend your consumer base. Greater outreach potential can be achieved through partnerships with larger businesses, but smaller businesses offer a more individualized consumer branding experience.

5. Operate with a customer-centric mindset

One of the best ways to market a brand is through consumer-based brand advocacy. Making business decisions that are centered on the needs and preferences of their customers is crucial for businesses looking to build a sizable consumer base of brand advocates. Businesses that value their customers can create enduring, difficult-to-crack customer loyalty. Having a customer-centric mindset entails offering excellent customer service and participating in the community.


Are brand advocates paid?

Getting people to talk about your brand is the goal. Keep in mind that brand advocates do not support brands because they are compensated. Paying a brand advocate for an endorsement is actually frowned upon as an ethical breach and is viewed as a conflict of interest.

How do I become a brand advocate?

The ability to lead and inspire others, excellent interpersonal, sales, and communication skills, as well as in-depth knowledge of the good or service you’re promoting, are typically requirements for becoming a brand advocate.

What is customer brand advocacy?

When someone actively supports your business by recommending your goods and services to potential clients and customers, this is known as practicing brand advocacy.

What are the two types of brand advocacy?

The 6 major kinds of brand advocacy are:
  • Brand ambassadors.
  • Influencers.
  • KOLs (Key Opinion Leaders)
  • Co-branded content.
  • Word-of-mouth.
  • Employees as brand advocates.

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