Online and mobile banking have become indispensable tools for managing our finances in the digital age. With services like Bill Pay and eBills, tasks like paying bills and monitoring account balances can be handled with just a few taps on your smartphone. However, for those new to these services, there can be a learning curve to get the most out of online banking.
To help demystify Bank of America’s Bill Pay and eBills, we’ve compiled this FAQ to answer the most common questions about getting started and using these services effectively. Whether you’re just enrolling in online banking or looking to optimize your existing experience, this guide will provide clarity on navigating Bill Pay and eBills.
Getting Started with Bill Pay and eBills
How do I enroll in Bill Pay?
To start using Bill Pay, you first need to enroll in Bank of America’s Online Banking and accept the associated terms and conditions. Once enrolled, simply log in to Online Banking, navigate to the Bill Pay tab, and accept the Bill Pay terms and conditions. Then you can immediately start using Bill Pay by adding billers and scheduling payments.
What types of accounts can I use for Bill Pay?
Bill Pay allows you to schedule payments from checking, money market savings, SafeBalance Banking®, or Home Equity Line of Credit accounts. Both personal and small business accounts can be used.
Is there a limit to how many bills I can pay with Bill Pay?
No, there is no limit to the number of bills that can be paid through Bill Pay.
What are eBills and how do they work?
eBills are electronic versions of your paper bills delivered directly within your Bill Pay account. Just like a paper bill in your mailbox, eBills arrive from the biller and allow you to view statement details and pay the bill online. You can receive email notifications when a new eBill arrives.
Paying Bills and Managing Payments
How soon should I schedule bill payments to avoid late fees?
To ensure your payments arrive on time, schedule bill payments at least 5 business days before the due date. This allows sufficient time for the biller to receive and process the payment.
When will a scheduled payment deduct from my account balance?
In most cases, the payment amount will deduct from your balance on the scheduled payment date. For non-business days, the deduction occurs the preceding business day. Bank of America credit card payments deduct on the scheduled date.
How do I pay an eBill?
In Online Banking, go to the Bill Pay tab, select the eBill you want to pay, enter the payment amount and date. You can pay one or multiple eBills in a single session.
How do I cancel an eBill?
Go to the Bill Pay tab, select the biller, click “Edit eBill options”, and select “Cancel eBill”. This stops future eBills but doesn’t affect existing eBills.
Where can I view my eBills?
The Bill Pay page shows incoming and unpaid eBills. The eBills overview page also provides a centralized place to see all your eBills.
Can I set up automatic or recurring payments?
Yes, Bill Pay allows you to automate payments based on your preferences, like setting a recurring payment or auto-pay when an eBill arrives.
Security, Support and Troubleshooting
Is there a fee to use Bill Pay or eBills?
No, Bank of America does not charge any fees to use Bill Pay, eBills, or other online banking services.
What if there is an issue with a payment sent through Bill Pay?
Please contact Bank of America’s support team for assistance. They can look into any payment issues and provide troubleshooting.
How do I get Bill Pay support or ask additional questions?
You can contact Bank of America support by calling the number on the back of your card, visiting a branch, or through Online Banking’s messaging center. The Bill Pay FAQ page also provides helpful information.
What security measures safeguard my Bill Pay account?
Bank of America leverages advanced encryption, firewalls, multi-factor authentication, and other security layers to protect your account and payment information when using Bill Pay.
Bank of America -How to Set Up Online Bill Pay
FAQ
How does bill pay work at Bank of America?
How long does it take Bank of America to process bill pay?
Are there any disadvantages to online bill pay?
What is the limit on Bank of America bill pay?
How do I use bank of America’s Online bill pay?
First-time Bill Pay users will need to enroll in Online Banking and accept Bank of America’s Online Banking terms and conditions. Once you have enrolled, log in to Online Banking and select the Bill Pay tab (you will also be asked to accept the terms and conditions associated with using Bank of America’s online Bill Pay).
What is Bank of America bill pay?
Bill Pay is an online service that allows you to pay your bills through Bank of America’s Online Banking. You can set up one-time payments, schedule future payments or create recurring payments from your checking, money market savings account, SafeBalance Banking® account or from your Home Equity Line of Credit. Footnote What are eBills?
Does Bank of America have a bill pay option?
The bill pay option in the Bank of America Mobile App helps make things easy. Terms and conditions apply. The Zelle related marks are used under license from Early Warning Services, LLC. Mobile Banking requires that you download the Mobile Banking app and is only available for select mobile devices. Message and data rates may apply.
How do I schedule a bank of America bill payment?
Schedule bill payments from your Bank of America deposit account with just a few taps or clicks. You can pay utility bills, a Bank of America credit card or other credit cards and more – and get immediate confirmation that your payment has been scheduled. Screens simulated for illustrative purposes only. Actual experience may differ.
When can bank of America credit card payments be paid?
Note that Bank of America credit card payments from a Bank of America account, personal or small business, can be paid any day of the week. If you have a SafeBalance Banking account, all bill payments will be subtracted from your balance on the day you have selected the bill to be sent to the biller.
Does Bank of America charge a fee for online banking?
There is no fee for Online Banking when you have a Bank of America account, however, there may be other fees associated with your account. Is it possible to check my account information online without signing up for Online Banking? No. For security reasons, you must enroll in Online Banking to access your account information online.
