Landing a job at Assurance IQ can launch your career in the thriving insurtech industry. This fast-growing company simplifies the insurance shopping experience for customers across America. With over 1,500 employees and $100 million in funding, Assurance is a leader in using technology to innovate insurance.
To stand out in their rigorous hiring process, you need to ace the Assurance IQ interview. In this guide we provide details on the interview format sample questions with answers, and top tips for making a winning impression.
About Assurance IQ
Founded in 2016, Assurance IQ leverages technology to make buying insurance easier. Their platform allows customers to compare policies across top insurance providers and purchase coverage online The company focuses on simplifying the traditionally complex process of shopping for life, health, Medicare, home, and auto insurance
Assurance IQ partners with major insurance carriers and operates as a licensed insurance agency. The company is headquartered in Seattle and employs over 1,500 people across the US. After raising $100 million in funding from Goldman Sachs, Assurance is experiencing rapid growth as a leading insurtech firm.
Assurance IQ Interview Process
The Assurance interview process typically follows these stages:
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Initial phone/video screening: 30-45 minute call to screen basic qualifications
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Video interview: 60-90 minute remote interview focused on resume, experience, and competency-based questions.
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Final interview: In-person interview at company headquarters covering leadership principles and culture fit.
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Reference checks & offer: 2-3 references contacted, offer extended.
The process aims to thoroughly assess candidates’ skills, experience, and company alignment. We’ll now explore the types of questions asked at each stage.
Common Interview Questions and Answers
Here are examples of the interview questions candidates can expect at Assurance IQ across all stages of the process:
Tell me about yourself and why Assurance?
This intro question allows you to give an overview of your background and why you’re motivated to join Assurance IQ. Focus on your relevant experience in insurance, sales, technology, or customer service. Demonstrate knowledge of and passion for their mission of simplifying insurance shopping.
Example:
With over 5 years in the insurance industry, I’m excited for the opportunity to join Assurance IQ. I love how you are using technology to completely reimagine the insurance shopping experience for customers. Your innovative platform makes finding the right policy easier than ever. Coming from a traditional insurance background, I’m motivated to apply my experience in a fast-paced, rapidly growing insurtech environment. Assurance’s focus on simplifying insurance aligns perfectly with my passion for using technology to help customers.
Why do you want to leave your current position?
Be honest but positive about your motivations. Avoid bashing your current employer. Focus on growth opportunities, seeking new challenges, or alignment with Assurance’s mission.
Example:
While I’ve learned a lot in my current role, I’m now looking to take on more responsibility and challenges. Assurance presents exciting opportunities to utilize my insurance background in an innovative, high-growth company setting. I’m particularly motivated by the mission of simplifying the insurance experience, which strongly aligns with my passion for leveraging technology to help educate consumers and provide a superior level of service. This next step feels like a natural progression in my career.
Tell me about a time you simplified a complex process or situation.
Demonstrate your problem-solving ability and knack for simplifying the complicated – key skills at Assurance. Share a specific example and be sure to highlight the positive results.
Example:
When I was working in customer retention, many customers were confused and intimidated by the process of switching policies at renewal. There were many complex requirements, forms, and fine print details. I created a step-by-step checklist that clearly outlined exactly what customers needed to do to switch, including all timelines and documentation. This simplified the process down to easy-to-follow actions. Customer satisfaction scores on renewals improved significantly. This example showed me how breaking down complex processes into simple, clear steps removes frustration and leads to better outcomes.
How do you stay up-to-date on insurance industry trends and innovation?
Demonstrate your genuine interest and proactive learning approach within the insurance space. Share any newsletters, podcasts, events or training you engage in.
Example:
Staying current on insurance industry trends is crucial, so I dedicate time each week to learning. I read top insurance publications, listen to fintech podcasts like Fintech Insider, and subscribe to newsletters from Insurtech Insights and Digital Insurance. I also proactively seek out insurance webinars and training sessions to learn about innovations. For example, I recently participated in a virtual seminar on using AI in insurance underwriting. Maintaining this pulse on new developments allows me to best serve customers and stay ahead of market changes.
How would you handle an unhappy customer?
Share your empathy, patience and conflict resolution skills. Give a real example of calming an upset customer and achieving a positive resolution.
Example:
When handling an upset customer, I immediately put myself in their shoes and listen closely to understand their frustrations. I apologize sincerely for any inconvenience while remaining patient and professional. For example, a customer was recently upset about a delayed policy approval so I looked into the issue, reached out directly to our underwriting department, and helped get the approval expedited. I made sure to follow up with the customer regularly until everything was resolved smoothly. My aim is to always turn such difficult situations into a positive experience by actively listening, investigating the issues, and finding solutions.
Where do you see yourself in 5 years?
Demonstrate your interest in growing long-term with Assurance. Share aspirations to take on more responsibility in leadership, training, sales, or product management roles.
Example:
In 5 years, I hope to have grown from an insurance agent into a management or training role, potentially overseeing a team of agents. I’m passionate about mentoring others and sharing my insurance expertise. I also have interest in getting involved with shaping Assurance’s technology platform and customer experience. With my background, I aim to gain cross-functional expertise across agent operations, sales, and product. My goal is to progress into an influential leadership position where I can help drive Assurance’s vision to further improve and simplify the insurance shopping journey.
What questions do you have for me?
Always prepare at least 2-3 thoughtful questions to ask at the end. This demonstrates your engagement. Focus on company culture, training, growth opportunities, etc.
Some options:
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How would you describe the culture at Assurance and what makes it unique?
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What gets you most excited about Assurance’s future direction and growth?
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What types of training or professional development opportunities are available for agents?
Tips for Acing the Assurance IQ Interview
Here are some top tips for impressing your interviewers and standing out:
Demonstrate passion for innovation: Convey genuine enthusiasm for Assurance’s insurtech approach and how they are disrupting the industry.
Ask thoughtful questions: Queries about culture, training, leadership opportunities make you stand out.
Highlight your intellect: Assurance seeks smart, analytical team players. Showcase problem-solving skills.
Do your research: Demonstrate knowledge of Assurance’s products, platform, mission, and competitors.
Practice interviewing: Rehearse your answers out loud to polish your delivery.
Watch your body language: Maintain confident, interested non-verbals – eye contact, posture, tone.
Following these suggestions, along with the sample questions in this guide, will help you have a winning Assurance IQ interview and launch an exciting career at one of the country’s hottest insurtech companies. Best of luck!
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FAQ
What is the IQ round in an interview?
