aetna customer service interview questions

To help you prepare for an Aetna job interview, here are 35 interview questions and answer examples.

Aetna was written by Ryan Brunner and updated on July 6th, 2022. Learn more here.

How will you demonstrate sensitivity to others that have a different background than you at Aetna?

  • Why the Interviewer Asks This Question
  • How to Answer
  • Answer Example
  • Aetna is an organization with a strong focus on a diverse and inclusive workforce that serves communities and members with the same level of diversity. Your interviewer needs to know that you would come to Aetna with the same philosophy on diversion and inclusion of all underrepresented groups.

    Show the interviewer that you are a professional individual who acts and reacts with correct behavioral and emotional responses in the workplace. The interviewer would like to know specifics on your approach to demonstrating sensitivity to others with different cultural beliefs and backgrounds than yours.

    “Sensitivity in the workplace is incredibly important. I demonstrate sensitivity to others by respecting the needs, emotions, and beliefs of everyone on my team. I can adapt to the concerns and needs of various groups, no matter how different they are from me. I work very hard to cultivate healthy and trusting relationships with members of my team while also being a consistent example to my co-workers of team member relationships.”

    Resume, Cover Letter and Interview Preparation

    aetna customer service interview questions

    When recruiting a new employee for a new position, a lot of factors are taken into consideration. The age, educational qualifications, work experience and a host of different factors are used to arrive at their vision of an ideal recruit or employee.

    This step, in the Hiring process, is the first step. It is basically the phase where companies decide what they want. It is important to note that the mental ry of what they want is what usually informs the Hiring process.

    After all, the Hiring process only exists because companies want to find the ideal candidate for their work. After deciding the kind of employee they want, it is up to the company to list the minimum requirements and invite suitable candidates to apply for the job.

    Employment Assessment Test At Aetna

    Online assessment practice and explanation

    You compete with many candidates and it is important that someone go through your resume to increase your chances of getting hired

    Actuarial Information Technology
    Behavioral Health Marketing
    Claims Processing Nursing
    Communications Pharmacy
    Data Science Sales
    Digital Products Underwriting
    Finance Human Resources
    Global Opportunities Customer Service
    Health Informatics Distribution Management

    Aetna offers health insurance, as well as dental, vision and other plans, to meet the needs of individuals and families.

    Headquarters: Hartford, Connecticut, United States

  • Coventry Health Care is a health insurer in the United States. The company has three divisions: Health Plan, Specialized Managed Care Division, and Workers’ Compensation Division.
  • Continental Life Insurance Company of Brentwood, Tennessee
  • ActiveHealth Management is part of the CVS Health family of companies, that are working to transform healthcare for patients.
  • Healthagen unifies Aetna’s population health management solutions and health information technologies.
  • FAQ

    What are the interview questions for customer service representative?

    Top 10 Interview Questions and Best Answers
    • Tell Me About Yourself. …
    • Why Are You the Best Person for the Job? …
    • Why Do You Want This Job? …
    • How Has Your Experience Prepared You for This Role? …
    • Why Are You Leaving (or Have Left) Your Job? …
    • What Is Your Greatest Strength? …
    • What Is Your Greatest Weakness?

    How do you pass a customer service interview?

    Customer Service Questions Asked in a Job Interview
    • What is customer service? …
    • What does good customer service mean to you? …
    • Why do you think you’d be a good fit with our company? …
    • Why do you want to work in customer service? …
    • Tell me about a time you had to deal with a difficult customer, and how you handled it.

    What are 7 common interview questions and answers?

    7 most common interview questions
    1. Where do you see yourself in five years? …
    2. What are your strengths/weaknesses? …
    3. Why should we hire you? …
    4. Tell me about yourself / your past work experience. …
    5. Why do you want to work for us? …
    6. What are your salary expectations? …
    7. What skills or experience will help you succeed in this role?

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