How to Pay Your Water Bill in Santa Rosa, California

Paying your water bill in Santa Rosa is easy and convenient with the various payment options offered by the city. As a Santa Rosa resident, I’ve paid my water bill through the city for years and want to share some tips to make paying your bill stress-free. Keep reading to learn the different ways you can pay your Santa Rosa water bill.

Online Account Portal

The easiest and fastest way to pay your Santa Rosa water bill is through the city’s Online Account Portal. This secure online system allows you to view and pay your bill anytime from your computer or mobile device.

To sign up, simply go to https://www.srcity.org/813/Pay-My-Bill and click on “Online Account Portal.” You’ll need your utility customer and account numbers to register. Once your account is set up, you can opt for paperless billing, set up autopay, store payment methods, and more.

Paying through the portal is fast safe and convenient. You can pay one-time or set up recurring payments. The online system stores your information securely and there are no additional fees to use it. I love the convenience of paying my bill anytime from my phone in just a few taps!

Mail

If you prefer to pay your bill by mail, simply send your payment stub and check or money order made payable to “City of Santa Rosa” to:

P.O. Box 1658Santa Rosa CA 95402

Be sure to include your payment stub to ensure your payment is applied to the correct account. Allow 5-7 business days for your mailed payment to reach the city and be processed.

Phone

To pay your Santa Rosa water bill by phone, call 707-543-4470. This automated payment line is available 24/7 and allows you to pay by credit card or debit card. You’ll need to have your utility customer and account numbers handy when you call.

Phone payments offer a convenient option for those who don’t have the ability to pay online and want to make a quick payment without going to an in-person location Just be aware that additional fees may apply for paying by phone,

Automatic Bill Pay

For hassle-free bill payment, sign up for automatic bill pay. This authorizes the city to automatically debit your checking account or credit/debit card each month for the amount due.

To enroll, simply create an online account through the Online Account Portal mentioned above. Once logged in, you can complete the auto pay enrollment process in seconds. Auto pay ensures your bill is paid on time each month without any effort on your end.

Bank Bill Pay

Most banks and credit unions offer bill pay services you can use to pay your Santa Rosa water bill. Log into your bank account online or use your institution’s mobile app to set up the City of Santa Rosa as a payee.

You’ll need to enter your 13-digit utility customer and account number with no spaces or dashes. Double check this number to avoid any issues processing your payment. Allow a few business days for bank bill payments to reach the city.

In-Person Payments

If you want to hand-deliver your payment or pay with cash, you have a couple options:

• Drop Box: A drop box is located behind City Hall Annex at 90 Santa Rosa Ave. You can drop off a check or money order 24/7.

• 7-Eleven: Take your bill containing the printed barcode to any 7-Eleven store and pay your bill in cash for a small convenience fee.

While not as quick and easy as paying online, in-person payments allow you to pay with cash and avoid any processing fees. Just be sure to pay well before the due date in case of mailing delays or processing lag time.

Payment Plans and Assistance

If you are having trouble paying your Santa Rosa water bill, the city offers payment plans and financial assistance programs:

• Payment plans allow you to pay past due balances over an extended period. Call 707-543-3150 to set up a payment plan.

• The Help to Others (H2O) Program provides bill discounts to qualifying low-income households. Visit https://srcity.org/392/Help-to-Others-H2O-Bill-Assistance to check eligibility and apply.

• You can also donate to the H2O fund to help other Santa Rosa residents in need.

The city wants to help residents maintain water service, even if you are facing financial hardship. Reach out to learn about relief options.

Avoid Late Fees and Disconnection

To avoid late fees and service interruption, make sure to pay your Santa Rosa water bill by the due date printed on your statement. Bills are typically due 20-25 days after they are issued.

If your account becomes past due, late fees of $15 or 1.5% of the overdue amount (whichever is greater) will be charged. Accounts more than 60 days past due may have water service disconnected until the balance is paid.

Sign up for email bill reminders through the city’s Online Account Portal so you never miss a due date. I have reminders set up for 7 and 2 days before my bill is due so I stay on top of payments.

Contact the City with Questions

If you have any questions about your Santa Rosa water bill, payment options, or account details, the city’s water billing department can help:

Phone: 707-543-3150

Email: [email protected]

Office Hours: Monday-Thursday 9am-4pm, Friday 9am-3pm

The billing office’s knowledgeable staff can walk you through setting up an online account, discuss payment plan options, explain your charges, update account information, and more. Reach out to them if any part of the payment process is unclear.

Paying your water bill in Santa Rosa is quick and hassle-free through the various options offered by the city. I recommend setting up online bill pay so you can check your usage and payments anytime and receive email reminders. If you need assistance, contact the billing department who is available to help residents manage their accounts. Stay on top of your bill and you can avoid late fees, service disruption, and other headaches.