Paying your electric bill is a necessary task that comes around each month. For customers of Kaw Valley Electric, paying your bill conveniently online through SmartHub is a great option In this article, we’ll walk through everything you need to know about paying your Kaw Valley Electric bill online with SmartHub
What is Kaw Valley Electric?
Kaw Valley Electric is an electric cooperative that provides electricity to residents across 9 counties in northeast Kansas. As a cooperative, Kaw Valley Electric is owned by its customers and focuses on providing affordable and reliable electric service.
Headquartered in Topeka, Kaw Valley Electric serves over 15,000 meters across its service territory. Some of the counties covered include Shawnee, Wabaunsee, Osage, Lyon, Coffey, Jackson, Jefferson, Leavenworth and Pottawatomie.
As an electric cooperative, Kaw Valley Electric is guided by 7 core principles:
- Voluntary and Open Membership
- Democratic Member Control
- Members’ Economic Participation
- Autonomy and Independence
- Education, Training and Information
- Cooperation Among Cooperatives
- Concern for Community
By following these principles Kaw Valley Electric works to provide the best service possible to its member-owners.
What is SmartHub?
SmartHub is Kaw Valley Electric’s online account management system. With SmartHub, members can easily pay bills, view usage, report outages and more.
SmartHub can be accessed on a computer by going to https://freestate.smarthub.coop/paynow.html. There is also a SmartHub mobile app available for iOS and Android devices.
The main features of SmartHub include:
- Pay bills immediately with a secure online payment
- View monthly electric use and payment history
- Manage account information and track payment habits
- Report power outages and check outage status
- Contact customer service representatives
SmartHub provides an easy and convenient way for Kaw Valley Electric members to manage their account online 24/7.
How to Pay Your Kaw Valley Electric Bill through SmartHub
Paying your Kaw Valley Electric bill through SmartHub is a quick and easy process. Here are the steps:
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Log in – Go to https://freestate.smarthub.coop/paynow.html or open the SmartHub mobile app. Enter your username and password to log in.
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Select Pay Now – From the main SmartHub menu, choose the “Pay Now” option. This will take you to the payment screen.
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Enter Payment Details – On the payment screen, confirm the account number and amount due. Enter the payment amount (the total amount due will populate automatically).
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Enter Payment Method – Select your payment method from the drop-down menu. Options include credit/debit card, checking account and Kaw Valley Electric gift certificate. Enter your payment details.
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Submit Payment – Review the payment details and amount. Click “Continue” followed by “Submit Payment” to complete the transaction.
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Get Confirmation – You will receive a payment confirmation with transaction details once the payment is submitted. The payment will be immediately applied to your account.
The entire process takes just a few minutes. Payments made through SmartHub before 2:00pm CST each day are applied to your account the same day. Payments after 2:00pm are applied the next business day.
SmartHub Payment Methods
With SmartHub, you have several options for how to pay your Kaw Valley Electric bill:
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Credit/Debit Card – All major card types are accepted including Visa, Mastercard, American Express and Discover. A convenience fee applies to cover processing costs.
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Checking Account – Pay directly from your checking account. You’ll need your account number and routing number.
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Kaw Valley Electric Gift Certificate – Redeem a gift certificate issued by Kaw Valley Electric. No convenience fees.
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AutoPay – Set up recurring automatic payments from a credit card or bank account. Avoid late fees with on-time payments.
The ability to pay directly from a bank account or with a gift certificate helps avoid convenience fees associated with card payments.
SmartHub also stores your payment methods to make paying bills even easier each month. You can update or remove stored payment methods at any time through your SmartHub profile.
SmartHub Account Management
In addition to paying your bill, SmartHub provides other useful account management features:
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Paperless Billing – Opt out of mailed paper bills and access bills directly through SmartHub.
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Usage Monitoring – View daily, weekly and monthly electricity usage to track habits.
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Outage Reporting – Easily report outages and receive status updates.
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Update Profile – Change account information like mailing address, phone number or email.
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Ask Questions – Submit questions directly to Kaw Valley Electric’s member services team.
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Notifications – Sign up for billing reminders, outage alerts and payment confirmations.
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Budget Billing – Spread costs evenly over the year with an average monthly payment amount.
Managing your electric account through SmartHub helps you stay informed about your energy use and account details.
Benefits of Paying Your Bill through SmartHub
Paying your Kaw Valley Electric bill through SmartHub provides several benefits:
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Convenience – Pay anytime, anywhere with 24/7 online and mobile access
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Payment Options – Choose your preferred payment method each month
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Payment History – View up to 24 months of payment history in one place
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On-Time Payments – Avoid late fees by scheduling AutoPay
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Paperless Billing – Reduce clutter and waste with online-only billing
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Account Management – Monitor usage, report outages and update account info
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Secure – SmartHub uses industry-standard encryption to keep data secure
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Rewards – Earn bill credits through the Co-op Connections program
SmartHub makes managing your electric account fast, easy and secure. Paying online helps you save time while avoiding late fees.
Signing Up for SmartHub
Signing up for SmartHub only takes a few minutes. New members will need to have their Kaw Valley Electric account number handy.
To sign up online, go to https://freestate.smarthub.coop/paynow.html and click “New User” under the login box. Follow the prompts to create your username and password.
You can also download the free SmartHub app and sign up right from your smartphone. Search for “SmartHub” on the App Store or Google Play.
Once registered, you can immediately start enjoying all the SmartHub features. Paying your Kaw Valley Electric bill online with SmartHub is the fastest and easiest way to stay on top of your account.
Frequently Asked Questions
Here are answers to some common questions about paying bills through SmartHub:
Is there a fee to use SmartHub?
No. Accessing and using your online SmartHub account is always free. Convenience fees apply only when paying by credit/debit card.
When will my online payment be applied?
Payments before 2:00pm CST each day are applied the same day. Payments after 2:00pm are applied the next business day.
Is SmartHub secure?
Yes. SmartHub uses industry-standard encryption and security measures to keep your data safe.
What if I forget my SmartHub password?
Use the “Forgot Password” link on the login page. You can reset your password after verifying your account information.
Can I use SmartHub on multiple devices?
Yes. You can access your account on as many devices as you want using the same login credentials.
What if I have more questions?
Contact Kaw Valley Electric’s member services team for help with SmartHub, payments or any other questions you may have about your electric account.
Paying bills online through SmartHub is the most convenient way to keep your Kaw Valley Electric account up to date each month. Sign up today to start enjoying all of SmartHub’s features for account management and online payments.
