How to Pay Your Questar Bill Online and Offline

Paying your Questar gas bill on time each month is important to avoid late fees and potential service interruption. Questar offers several convenient options to pay your bill online, by phone, by mail or in person. This article will provide a step-by-step guide to paying your Questar gas bill through each method.

Online Payment Options

Paying online through the Questar website or mobile app is the quickest and easiest way to pay your gas bill. Here are the online payment options:

One-Time Payment Through Account

If you already have a Questar online account set up, you can make a one-time payment towards your current balance. Simply log into your account and click on “Pay Bill”. You’ll need to enter your bank account information or credit/debit card information to make the payment. Payments made before 2:45pm MST on a weekday will post to your account the same day. Payments made after 2:45pm or on weekends/holidays will post the next business day.

Recurring Payments Through Account

You can also set up recurring monthly payments through your Questar account to have your bill paid automatically each month. To do this, log into your account and click on “Recurring Payment” under the Pay Bill section. You’ll enter your preferred payment method and date for the monthly payments. This ensures your payment is made on time each month.

One-Time Guest Payment

If you don’t have a Questar account, you can still make a one-time payment as a guest through Questar’s authorized third-party vendor Paymentus. There is a $165 transaction fee for residential customers and a $14.95 transaction fee for business customers. You’ll need to enter your credit/debit card information or digital wallet to complete the guest payment

Phone Payment

You can pay your Questar bill over the phone by calling 1-800-323-5517. Have your account number handy when you call. There is a $1.65 transaction fee for residential customers and a $14.95 transaction fee for business customers. You can pay by credit/debit card or electronic check over the phone. Payments will post to your account immediately after the call.

Mail Payment

To pay by check through the mail you’ll need to send your payment to the address below

Regular Mail:
Enbridge Gas Utah/Idaho/Wyoming
PO Box 27031
Richmond, VA 23261-7031

Overnight Mail:
Enbridge Gas Utah/Idaho/Wyoming
Attn: Remittance Processing
600 E Canal St
Richmond, VA 23219

Be sure to include your Questar account number on the check. Allow 5-7 business days for mail payments to post to your account.

In-Person Payment

You can pay your Questar bill in-person at any authorized payment center. You can find your nearest payment center locations on the Questar website. There is a $1.50 transaction fee to pay in person that must be paid in cash. You’ll need to bring your paper bill or know your Questar account number. In-person payments post to your account immediately.

Auto Pay

One of the easiest ways to pay your Questar bill is to enroll in Auto Pay. This automatically deducts your balance from your bank account each month on your due date. There is no fee to enroll and it ensures your payment is made on time. To sign up, log into your Questar account and select “Auto Pay” under the Pay Bill section. You’ll need to enter your bank account information.

Payment Assistance Options

If you are having trouble paying your Questar bill, you may qualify for bill payment assistance programs like HEAT, E-HEAT and LIHEAP. These programs provide credits and subsidies to help low-income households pay their utility bills. Contact Questar for details on eligibility and how to apply.

Understanding Your Bill

Before paying your Questar bill each month, be sure to review the charges to ensure accuracy. Your bill will show your previous balance, any payments made, your current gas usage and charges, and the total amount due. The Usage Comparison chart shows your monthly usage so you can look for any spikes. Contact Questar customer service if you have any questions about charges on your bill.

Avoid Late Fees

Questar bills are due 21 days from the bill date. A late fee of up to 1.5% may be applied if your payment is received after the due date. Make sure to pay your bill on time each month to avoid incurring these unnecessary fees. Consider enrolling in Auto Pay or recurring payments to ensure on-time payment.

Paying your Questar gas bill doesn’t have to be a chore each month. With the multitude of payment options available both online and offline, you can choose the method that works best for your needs and budget. Just be sure to pay your bill in full and on time each month to avoid penalties or service disruption. Contact Questar customer service if you have any questions about paying your bill.