Where Can I Pay My Centerpoint Energy Bill?

Paying your energy bill on time is important to avoid late fees and potential service interruptions. If you are a CenterPoint Energy customer, you have several convenient options to pay your bill. In this article, I’ll walk through the various ways you can pay your Centerpoint Energy bill so you can choose the method that works best for you.

Pay Online

The easiest way for most customers to pay their CenterPoint Energy bill is online. Setup is quick and easy, and you can pay from your computer or mobile device 24/7. Here’s how to get started

• Visit CenterPoint Energy’s website and click on “My Account” at the top of the page.

• Click on “Register” under the login box.

• Provide your CenterPoint Energy account number and email address. Create a password.

• Verify your account information and click “Register Account”.

Once your online account is set up, you can:

• View your current CenterPoint Energy bill.

• Check your payment history.

• Make a one-time payment on your account.

• Set up auto-pay to have your bill paid automatically each month.

• Schedule future payments in advance.

Paying online is secure, and you’ll receive email confirmation each time a payment is made. It’s the fastest way to ensure your bill gets paid on time.

Pay by Phone

If you prefer to pay your CenterPoint Energy bill over the phone, automated payments can be made 24/7 by calling 1-866-322-8667. You’ll just need to have your account number handy.

To pay with the assistance of a customer service representative, you can call 1-800-227-1376 Monday to Friday from 7 a.m. to 6 p.m. CST.

When paying by phone, you can use a debit/credit card, electronic check, or make an arrangement to have the payment automatically drafted from your bank account each month.

Pay by Mail

If you would rather mail in a payment, you can send a check or money order payable to CenterPoint Energy to:

CenterPoint Energy
PO Box 4583
Houston, TX 77210

Be sure to include your account number on the check or money order. Allow 5-7 business days for your mailed payment to reach CenterPoint Energy and be applied to your account.

Pay in Person

You can also pay your CenterPoint Energy bill in person at an authorized payment location. CenterPoint Energy has hundreds of payment sites across its service territory, including:

• Kroger and Kroger Marketplace Stores
• Kmart Stores
• Ace Cash Express
• Amscot Financial Stores
• CVS Pharmacy Locations
• Dollar General Stores
• Family Dollar Stores
• Walmart Stores

To find pay locations near you, visit the CenterPoint Energy website and enter your zip code.

When paying in person, you’ll need to present your paper bill or have your account number. Cash payments should be exact change. Many locations also accept checks, money orders, and debit/credit cards.

Enroll in Budget Billing

If you want to make managing your CenterPoint Energy bill easier, consider enrolling in Budget Billing. This program averages your energy costs over a 12 month period so you pay a consistent amount each month.

To get started, call CenterPoint Energy or set up Budget Billing in your online account dashboard. Your account will be reviewed every 3 months and your monthly payment amount adjusted if needed.

Budget Billing prevents big swings in your bill from month to month, making it easier to budget energy costs. Any credit or deficit in your account will be settled after 12 months when you “true-up”.

Get Payment Assistance

If you are having trouble paying your CenterPoint Energy bill, don’t wait – call them right away to discuss payment assistance options. CenterPoint Energy partners with agencies and nonprofits to provide bill payment help for qualifying customers.

Some of the programs they offer include:

• Deferred Payment Plans – Allows you to pay past due balances in installments over time.

• Low Income Home Energy Assistance Program (LIHEAP) – Provides federal energy assistance dollars administered through local community agencies.

• Utility Assistance Program – Offers payment matching, one-time bill credits, and debt forgiveness for low-income households.

• Hardship Programs – Payment arrangements and targeted energy efficiency upgrades to help lower energy burden.

Contact CenterPoint Energy as soon as possible if you anticipate having difficulty paying your bill. The sooner you call and enroll in a payment assistance program, the better.

Avoid Late Fees

I want to wrap up by emphasizing the importance of paying your CenterPoint Energy bill on time each month. If your payment is late, you may incur the following fees:

• Late Payment Fee – Typically 5% on the overdue balance, up to $3 per meter.

• Disconnect Notice Fee – $15 fee if your account is sent a disconnection notice.

• Reconnect Fee – $55 fee if your service is actually disconnected for non-payment.

Setting up autopay or scheduling monthly payments through your online account are the best ways to avoid late fees. But if you do miss a payment deadline, call CenterPoint Energy immediately to make arrangements and see if any late fees can be waived.