Paying your JEA bill online is a quick and easy way to ensure your payment is made on time each month. With just a few clicks, you can view your balance, schedule future payments, and avoid late fees. This comprehensive guide will walk you through everything you need to know to pay your JEA bill online.
Benefits of Paying Your JEA Bill Online
There are many advantages to paying your JEA bill through the online portal rather than mailing a check or paying in person
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Convenience Pay anytime, anywhere with an internet connection. No need to wait in line or mail payments.
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Control: Schedule one-time or recurring payments to match your pay schedule.
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Savings: Avoid late payment fees by ensuring your bill is paid on time.
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Security: Payment portal uses encryption to keep your data safe.
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Simplicity: Easy to set up payments and view billing history.
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Account Management: Update account information, report issues, and more in one place.
How to Sign Up for an Online Account
If you don’t already have one, you’ll first need to create a free online account with JEA to access the payment portal:
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Go to jea.com and click “Sign In” at top right.
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On the next page, click “Create an Account” below the login fields.
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Enter your account number, name, email, and create a password.
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Confirm your account via email verification.
Once your account is created, you can log in anytime to pay your bill online.
Payment Options
JEA offers several ways to pay your bill through the online portal:
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Bank account: Free payments directly from your checking or savings account. You’ll need to enter your account and routing number.
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Debit/credit card: Visa, Mastercard, American Express, and Discover cards accepted. A vendor service fee applies to card payments starting on September 30, 2024. See fee schedule below.
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Scheduled payments: Pick a future date to have your payment automatically processed.
Vendor Service Fee Schedule (starts 9/30/2024)
| Total Payment | Fee |
|---|---|
| Up to $400 | $2.35 |
| $400.01 – $1000 | $8.95 |
| $1000.01 – $2500 | $40 |
How to Pay Your Bill
Follow these simple steps to pay your JEA bill online:
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Log into your account at jea.com.
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From the dashboard, click “Pay Bill” below your account balance.
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On the payment page, enter the amount you wish to pay.
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Select a payment method and enter required details (account number, card info, etc).
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Click “Continue” and review payment details.
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Submit payment and wait for confirmation page.
Your account balance will update within 1 business day to reflect the payment (unless scheduled for a future date).
Scheduling Future Payments
To schedule a payment for a future date:
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Follow steps 1-4 above to access payment page.
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Select “Schedule Payment” instead of paying now.
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Choose a date up to 30 days in the future.
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Complete payment details and submit.
You’ll receive email confirmations when scheduled and processed. Payments may take 1 business day after the scheduled date to apply to your account.
Managing Payment Methods
Under “My Accounts” you can add, update, and remove payment methods like bank accounts and credit cards. To update a payment method:
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Click your name at top right and select “Manage Accounts”
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Choose the account you want to edit.
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Under “Payment Methods” click “Add” or “Edit” to update details.
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Save changes.
Tips for Avoiding Payment Issues
To prevent problems when paying your JEA bill online:
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Log in to your account early to avoid last minute errors or delays.
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Notify your bank/card company in advance if making large or unusual payments to avoid fraud holds.
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Double check account numbers when entering new payment methods.
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Schedule a few days before due date in case processing is delayed.
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Contact JEA customer service if your payment is past due despite attempting to pay online.
Contact JEA for Account Assistance
If you have any trouble signing up for an online account, making payments, or general account management, JEA’s customer service team is available to help:
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Phone: (904) 665-6000
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Email: jea.com/contact
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Chat: Log into your account and use live chat
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In person: Visit a JEA payment location
Paying your JEA utility bill online is the fastest and most convenient way to ensure on-time payment each month. Follow this step-by-step guide to easily set up payments through your online account and avoid late fees going forward.
Do you pay your JEA bill in person? There will be some changes when the utility moves to its new…
FAQ
What is pay as a guest?
Does Jacksonville Electric Authority have an app?
Can I pay my JEA bill online?
Paying your JEA bill online is quick, easy, and frees you from the hassle of writing a check. You can even schedule a payment for a day when you plan to have extra funds in your account – like your next pay day. If you don’t have an online account, you can register for one now – it’s fast and free!
What payment options does JEA offer?
With an online account, you can: JEA offers several online payment options: Credit/debit card – Visa, Mastercard, American Express, and Discover cards are accepted. A third-party vendor fee applies. Electronic check – Pay directly from your bank account with no fee. Digital wallets – Pay via Apple Pay, Google Pay, PayPal, Venmo, and more.
How do I use JEA’s guest pay option?
Using JEA’s Guest Pay option is simple! With Guest Pay, payments can be made using your debit/credit card to any account by simply entering a valid JEA account number. It is a perfect solution for customers who do not have an online account but would still like to pay online.
