How to Pay Your Water Bill in DeSoto, TX

Paying your water bill in DeSoto TX is easy and convenient with the city’s online payment options. The City of DeSoto provides water and sewer services to residents and businesses in the community. Keeping up with your payments ensures uninterrupted service and avoids late fees or disconnection. This guide will walk you through everything you need to know about paying your DeSoto water utility bill online by phone, by mail or in person.

Online Bill Pay

The fastest and most convenient way to pay your DeSoto water bill is online through the city’s website. To pay online go to the City of DeSoto’s website and click on “Online Bill Pay” under the Services menu. This will take you to the utility billing online payment page.

You’ll need your 10-digit account number and the amount due to make an online payment. Debit/credit cards and electronic checks are accepted. There is no fee for paying by e-check, but a convenience fee of $1.95 is charged for debit/credit card payments.

Online payments are posted to your account immediately, so it’s a great option if your bill is due soon You can also set up recurring payments to have your water bill paid automatically each month

Pay By Phone

In addition to online payments, the City of DeSoto offers an automated phone payment system. To pay by phone, call 1-855-748-6063 and follow the prompts to make a payment using your debit/credit card or checking account information. As with online payments, e-checks are free while debit/credit cards are assessed a $1.95 convenience fee.

The phone payment system is available 24/7, so it’s a convenient option if you prefer to speak with an automated system rather than pay online. Your payment will be posted to your account immediately after the call.

Pay By Mail

If you prefer to mail in your payment, you can send your water bill payment to:

City of DeSoto
Utility Billing
P.O. Box 209
DeSoto, TX 75123

Be sure to include your payment stub from your water bill to ensure proper crediting to your account. Allow 7-10 business days for mailed payments to be received and processed. To avoid late fees, mail your payment at least 5 business days before the due date.

Pay In Person

You can also pay your DeSoto water bill in person at the Utility Billing department in DeSoto Town Center. They are located at 211 E Pleasant Run Rd, DeSoto, TX 75115. Cash, checks, money orders and credit/debit cards are accepted.

In-person payments are posted to your account right away. The Utility Billing office is open Monday-Friday from 8am-5pm, except on city holidays. Payments can also be dropped off in the overnight drop box behind Town Center.

Payment Options Overview

Here’s a quick overview of your DeSoto water bill payment options:

• Online – Pay instantly 24/7 at desototexas.gov/online_bill_pay. E-checks are free, credit/debit cards have a $1.95 fee.

• Phone – Call 1-855-748-6063 anytime to pay via automated system. E-checks are free, credit/debit cards have a $1.95 fee.

• Mail – Send check or money order with payment stub to City of DeSoto Utility Billing, P.O. Box 209, DeSoto, TX 75123. Allow 7-10 days for processing.

• In Person – Pay at DeSoto Town Center Utility Billing M-F 8am-5pm. Cash, check, money order or card accepted.

Payment Policies and Other Important Information

• Your water bill is due on the 24th of each month. A 10% late fee is applied if not paid by the due date.

• Accounts 30 days past due are subject to disconnection. A $50 fee is charged to reconnect service once payment is made.

• If paying by check, it will be processed as an electronic debit. Funds may be withdrawn quickly so you won’t get your physical check back.

• Partial payments or payment plans must be arranged directly through the Utility Billing office.

• Sign up for paperless billing and receive a $1 discount per month. Go green while saving money.

• For billing questions or to set up new service, call the Utility Billing department at 972-230-9627.

Paying your water utility bill in DeSoto doesn’t have to be a hassle. With the ability to pay online, over the phone, by mail or in person, you can choose the option that works best for you. Sign up for automatic monthly payments to simplify the process even further. Don’t let a late water bill result in service interruption – take advantage of these convenient ways to pay on time, every time.