Paying your water and sewer bill on time is an important responsibility as a customer of The Metropolitan District (MDC). Failure to pay your MDC bill can result in late fees, interest charges, and even water service shutoffs. Fortunately, MDC offers many convenient payment options to fit different needs and preferences. This comprehensive guide will walk you through all the ways you can pay your MDC bill.
Understanding Your MDC Bill
The first step is to review and understand your MDC bill so you know how much to pay and when it is due. MDC bills quarterly for water and sewer services. The bill will show details like:
- Account number
- Service address
- Billing period
- Previous balance
- Payments made
- Current charges for water and sewer
- Total amount due
- Due date
Take time to review the charges and make sure they seem accurate based on your usage. If you have any questions you can contact MDC customer service.
Payment Due Date
MDC bills are due 21 days after the bill date shown, Make sure to note the due date on your bill and plan to pay by that date to avoid late fees MDC charges a 15% late fee on any unpaid balance after the due date,
You can pay your bill at any time before the due date Paying early or setting up auto-pay can help avoid forgetting and having to pay late fees
Ways to Pay Your MDC Bill
MDC offers many payment options to provide flexibility and convenience:
Online Payments
The easiest way for most people to pay their MDC bill is online through the MDC website. You can make secure online payments using your checking account, savings account, or debit/credit card.
To pay online:
- Go to https://themdc.org
- Click on “Pay My Bill”
- Enter your account number and zip code
- Select payment amount and method
- Provide debit/credit card or bank account information
- Receive instant payment confirmation
Online payments via bank account debit are free. Debit/credit card payments incur a 2.45% convenience fee.
You can also enroll in AutoPay to have payments automatically debited from your account each month.
Pay by Phone
Call 860-278-7850 to pay your MDC bill over the phone 24/7 using the automated payment system. You can pay using debit/credit card or by authorizing an electronic debit from your bank account.
As with online payments, phone payments by debit/credit card incur a 2.45% convenience fee. Payments via bank account debit are free.
Pay by Mail
To pay by traditional mail, send a check or money order made payable to “The Metropolitan District” to:
The Metropolitan District
PO Box 5535
Binghamton, NY 13902-5535
Be sure to include your MDC account number on the check or include your payment stub. Allow 7-10 days for mailed payments to be received and processed.
Pay in Person
You can pay your MDC bill in cash at authorized retail locations including:
- CVS
- Dollar General
- Family Dollar
- 7-Eleven
- Walgreens
Go to https://themdc.org/billing-services/how-to-pay-your-bill and use the QR code generator to get a scannable barcode to present along with your cash payment.
There are also secure payment drop boxes located at:
- 555 Main St, Hartford, CT 06103
- 60 Murphy Rd, Hartford CT 06114
Pay by Text
A new option offered by MDC is Pay by Text through their EZ-Pay system. You can enroll to receive text notifications when your bill is ready and pay directly from your smartphone.
To enroll in Pay by Text:
- Text “ENROLL” to (860) 713-3131
- Receive a registration link and follow prompts
- Register your account
- Receive bill ready alerts and pay via text
Standard text message rates apply based on your mobile plan.
Payment Plans and Assistance
If you are having difficulty paying your MDC bill, contact them right away to ask about payment plan options. You may qualify for a payment agreement that allows you to pay past due balances over time.
MDC also partners with Operation Fuel to provide emergency financial assistance to customers having trouble paying their water bill. You can apply by calling 211.
The key is to reach out early before your account becomes delinquent. MDC wants to help customers keep service active.
Avoid Water Shutoffs
After bills become 45 days past due, MDC may issue a shutoff warning notice. If the past due bill is not paid within 13 days of the notice, water service may be discontinued.
To avoid shutoffs:
- Pay bill immediately if you receive shutoff notice
- Contact MDC to apply for payment plan
- Apply for hardship assistance if qualified
- Make payment arrangements before service is disconnected
Having your water shut off can significantly disrupt your life. Be proactive in communicating with MDC early to avoid shutoffs.
Closing MDC Accounts
If you are moving, you will need to close your MDC account. Contact customer service at least 5 days before your move date to schedule a final meter reading. You will receive a final bill that needs to be paid by the due date.
Make sure to leave a forwarding address so your final bill and any refunds can reach you. Closing accounts properly avoids continued billing issues.
Stay On Top of Your Payments
Paying your MDC bill doesn’t have to be a hassle if you use one of the many convenient payment methods available and stay organized. Sign up for billing alerts, enroll in autopay, or use Pay by Text to receive due date reminders.
Always pay on time to avoid late fees. Reach out to MDC if you need assistance or payment arrangements to keep your service active. Being a responsible MDC customer ensures your water service and avoids disruptions to your household.
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