How to Pay Your Spartanburg Water System Bill Online

Paying your water bill is an essential part of being a responsible homeowner or renter. The Spartanburg Water System makes it easy and convenient to pay your water bill online through their user-friendly website. In this guide, we’ll walk through the various online payment options offered by Spartanburg Water, as well as highlight key information about their billing and payment process.

Overview of Spartanburg Water System

The Spartanburg Water System provides water services to residents of Spartanburg County in South Carolina. They serve over 200,000 residential, commercial, and industrial customers across a nearly 500 square mile area.

Spartanburg Water is a public utility, which means they are owned by the residents of Spartanburg County. Any profits made go directly back into improving their infrastructure and services. Their mission is to provide their customers with an uninterrupted supply of quality drinking water at reasonable rates.

How Water Bills Are Calculated

Water bills from Spartanburg Water consist of two main charges – a monthly base facility charge and a consumption charge based on your actual water usage.

The base facility charge is a fixed monthly fee that covers some of the fixed costs of delivering water to your home or business. This starts at $10.50 for a standard 5/8” residential meter.

The consumption charge is based on how much water you actually use each month, measured in hundreds of cubic feet (CCF). The rate per CCF depends on whether you live inside or outside Spartanburg city limits. Inside city limits, the rate is $367 per CCF and outside city limits it is $5.92 per CCF

So your total monthly bill is your base facility charge plus your consumption charge based on usage. Spartanburg Water bills monthly and reads meters at the end of each billing cycle.

When are Water Bills Due?

Bills are mailed out at the end of each monthly billing cycle Payment is due by the due date printed on your water bill, typically around 3 weeks after the bill is mailed

If your payment is not received by the due date, a 10% late fee will be added to your account balance. Failure to pay your bill on time can eventually lead to disconnection of your water service, so be sure to pay by the due date each month.

Ways to Pay Your Spartanburg Water Bill

Spartanburg Water offers several convenient payment options:

• Online – Pay by credit/debit card or electronic check through their online payment portal.

• By Phone – Call 864-582-6375 to pay by credit/debit card using their automated phone system.

• By Mail – Mail in a check or money order payment to their office.

• In Person – Visit the Spartanburg Water office at 200 Commerce St to pay by cash, check, money order, or credit/debit card.

• Automatic Bank Draft – Have your bill amount automatically drafted from your bank account each month.

• Budget Billing – Pay a fixed amount each month based on your average water usage.

Paying online is the quickest and most convenient option for most customers. Let’s take a closer look at how Spartanburg Water’s online payment system works.

Paying Your Spartanburg Water Bill Online

To pay your water bill online, start by visiting Spartanburg Water’s website at www.spartanburgwater.org. Hover over the “Pay Your Bill” link in the top menu bar and click on “Online Payments”.

On the Online Payments page, you’ll see several options:

One-Time Payment

Choose this option to make a single bill payment. You’ll need your customer account number and the amount due. Payments can be made with a Visa, Mastercard, Discover or electronic check.

Recurring Credit Card Payment

If you want to setup automatic monthly payments directly from your credit card, select this option. You’ll register your account and enter your credit card details. Your bill will then be automatically charged to that card each month on the due date.

eBill Registration

Go paperless by opting to receive an email notification each month when your new bill is ready to view. You’ll need to register your account online to enroll in eBill.

Online Bill Pay Through Your Bank

You can also pay your Spartanburg Water bill through your own bank’s online bill pay system. Just set up Spartanburg Water as a payee and use your customer account number.

Once you select the online payment method you want, you’ll be walked through the simple payment screens. Have your account number, amount due, and credit card or bank account info ready.

The online payment portal offers a secure and convenient way to pay your water bill from home in just minutes. You’ll receive a confirmation email after your payment is processed. Paying online helps you avoid late fees and keeps your water service active.

Setting Up Automatic Monthly Payments

For maximum convenience, consider enrolling in automatic monthly payments through Spartanburg Water’s online system. This allows your water bill to be automatically paid each month on the due date, so you never forget or pay late.

To enroll, first register your account on their online payment site. Click on the “Recurring Credit Card Payment” option and enter your credit card information. Your credit card will then be automatically charged each month for the amount due on your water bill.

You’ll receive an email confirmation each time the monthly payment is processed. You can cancel or change your enrollment for automatic payments at any time through the online portal.

Automatic credit card payments give you peace of mind knowing your water bill is always paid on time. It’s one less thing to remember to do each month.

Understanding Your Water Usage and Billing

If you find your water bills are higher than expected, don’t panic. Spartanburg Water offers a few programs to help customers understand and manage their water usage.

The first step is to review your consumption history on your monthly bills to see if you notice any spikes or changes. Things like adding a pool, irrigation system, or more family members can drive up usage.

You can also access detailed graphs and usage analysis through their online customer portal when you register your account. This shows your daily usage so you can spot inconsistencies.

If you need help understanding your bills or identifying leaks, Spartanburg Water’s customer service team is available by phone and email. They can walk through your account history and offer tips on reducing your usage.

For customers who want predictable bills, Spartanburg Water offers Budget Billing. This program averages your usage over 12 months to calculate a fixed monthly payment amount. Any overages or deficits are reconciled at year end.

Avoiding Late Fees and Disconnection

Paying your Spartanburg Water bill by the due date is important to avoid penalties and disruption of your service. If your payment is late, you’ll incur a 10% late fee on your balance owed.

After one late payment, your account is considered delinquent. Spartanburg Water will send additional notices urging you to pay immediately to avoid disconnection.

If the past due amount remains unpaid for 60 days after original due date, your water service may be disconnected. Reconnection will require paying the past due amount in full plus a $30 service fee.

To avoid late fees, make sure to pay your water bill online or via one of the payment methods discussed above by the due date printed on your monthly statement. Set up text or email reminders if you think you may forget.

Review your consumption and consider a budget billing plan if you’re struggling to pay fluctuating bills month to month. Communicate with Spartanburg Water early on if you foresee difficulty paying on time. They have payment arrangements and assistance programs available to customers upon request.

In Summary

• Spartanburg Water bills monthly for your water service based on a fixed charge and metered consumption.
• Pay your bill online, by phone, mail or in person by the due date to avoid late fees.
• Enroll in automatic payments or eBill to simplify bill payment each month.
• Review your usage online and contact customer service if you have questions about your bill amounts.
• Pay on time and seek assistance if needed to prevent disruption to your water service.

Paying your water bill promptly is an important responsibility. Spartanburg Water makes the process quick, easy and stress-free through their online payment options. Sign up for automated payments today to keep your service flowing smoothly each month.